Technical Support Specialist

• Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls)
• Deliver a world-class customer experience by actively listening, empathizing, and resolving issues
• Escalate complex issues to senior technical teams or relevant stakeholders
• Accurately document all customer interactions and technical issues in Salesforce
• Contribute to the growth of Airtable’s knowledge base by creating and updating resources
• Stay ahead of new features and product updates
• Educate customers on best practices and help them leverage Airtable

• Experience with Airtable, personally or professionally
• Experience in an enterprise-focused technical support role within a B2B tech environment
• Excellent written and verbal communication skills
• Strong analytical skills and technical aptitude for solving complex problems
• Natural curiosity and continuous learning mindset
• Self-driven desire to exceed expectations
• Experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology

Solid understanding of concepts such as relational databases, REST APIs, and writing formulas

• Benefits
• Restricted stock units
• Incentive compensation