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Airtable Logo Airtable · IT - Administration

Technical Support Specialist

United States Employment contract 65000.00 - 85500.00 USD / Year · Job Posted December 05, 2025
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Job Description

The Enterprise Technical Support Team at Airtable plays a pivotal role in helping customers unlock the full potential of the platform. As an Enterprise Technical Support Specialist, you’ll be the trusted technical expert for enterprise customers, responding to inquiries, troubleshooting complex issues, and collaborating with cross-functional teams to deliver exceptional support.

Job Responsibility

  • Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls)
  • Deliver a world-class customer experience by actively listening, empathizing, and resolving issues
  • Escalate complex issues to senior technical teams or relevant stakeholders
  • Accurately document all customer interactions and technical issues in Salesforce
  • Contribute to the growth of Airtable’s knowledge base by creating and updating resources
  • Stay ahead of new features and product updates
  • Educate customers on best practices and help them leverage Airtable

Requirements

  • Experience with Airtable, personally or professionally
  • Experience in an enterprise-focused technical support role within a B2B tech environment
  • Excellent written and verbal communication skills
  • Strong analytical skills and technical aptitude for solving complex problems
  • Natural curiosity and continuous learning mindset
  • Self-driven desire to exceed expectations
  • Experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology

Nice to have

Solid understanding of concepts such as relational databases, REST APIs, and writing formulas

What we offer

  • Benefits
  • Restricted stock units
  • Incentive compensation
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