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Kentkart Logo Kentkart · IT - Administration

Technical Support Specialist

South Africa, Mbombela · Job Posted June 16, 2026
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Job Description

Provide on-site technical and operational support for Kentkart systems, Monitor system performance and investigate incidents and operational issues, Perform first-level troubleshooting for hardware, software, and network-related problems, Coordinate with relevant teams to ensure timely resolution of identified issues, Support system testing, maintenance, and validation activities, Act as the primary technical contact at the customer site, Maintain effective communication between the customer and internal technical teams, Contribute to continuous improvement initiatives to enhance service quality and system reliability.

Job Responsibility

  • Provide on-site technical and operational support for Kentkart systems
  • Monitor system performance and investigate incidents and operational issues
  • Perform first-level troubleshooting for hardware, software, and network-related problems
  • Coordinate with relevant teams to ensure timely resolution of identified issues
  • Support system testing, maintenance, and validation activities
  • Act as the primary technical contact at the customer site
  • Maintain effective communication between the customer and internal technical teams
  • Contribute to continuous improvement initiatives to enhance service quality and system reliability

Requirements

  • Degree, diploma, or equivalent technical background in Information Technologies, Computer Technologies, Computer Programming, Electronics, Electrical-Electronics Engineering, or related fields
  • Minimum 3 years of experience in technical support, field operations, or a similar role
  • Good knowledge of Linux and Windows operating systems
  • Familiarity with networking technologies and hardware troubleshooting
  • Knowledge of SQL and database systems is an asset
  • Preferably experienced in remote access tools and protocols such as Remote Desktop, SSH, and Telnet
  • Familiarity with Web Service architectures and system integrations
  • Strong analytical thinking and problem-solving skills
  • Good command of written and spoken English
  • Customer-oriented mindset with strong communication skills
  • Team player with a proactive and results-driven approach

Nice to have

  • Knowledge of SQL and database systems is an asset
  • Preferably experienced in remote access tools and protocols such as Remote Desktop, SSH, and Telnet
  • Familiarity with Web Service architectures and system integrations
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