Technical Support Specialist

• Deliver technical support for Cisco, Citrix, and cloud technologies, ensuring timely issue resolution
• Diagnose and troubleshoot hardware-related problems, particularly with Dell systems
• Manage and maintain Active Directory, ensuring proper user access and system security
• Implement and monitor backup solutions to safeguard data and minimize downtime
• Collaborate with team members to address and resolve technical challenges effectively
• Provide guidance and support for system upgrades, migrations, and hardware installations
• Document technical issues and resolutions to maintain an accurate knowledge base
• Communicate complex technical concepts clearly to non-technical users
• Stay updated on emerging technologies to enhance support capabilities

• Proficiency in Cisco and Citrix technologies
• Strong knowledge of cloud platforms and computer hardware, particularly Dell systems
• Experience with Active Directory management
• Familiarity with backup technologies and data recovery solutions
• Excellent problem-solving and communication skills
• Ability to work collaboratively in a team-oriented environment
• Prior experience in a technical support role is preferred

Prior experience in a technical support role

• Medical, vision, dental, and life and disability insurance
• 401(k) plan