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Technical Support Specialist

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Randstad

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Location:
Canada , Concord

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

25.00 CAD / Hour
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Job Description:

We’re looking for a Technical Support Specialist who thrives on solving problems, helping customers, and making an immediate impact in a fast-moving environment. The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys, DSC and Sur-Gard range of products. The position will report to our Intrusion Technical Support Manager, NA. As a member of this team, you will work within a dynamic environment that provides a platform for you to have an immediate impact. If you’re tech-savvy, curious, and love turning challenges into solutions, this role is for you.

Job Responsibility:

  • Responding to customer calls daily professionally and efficiently
  • Dealing with and resolving issues within SLA times
  • Providing support for the company Products Intrusion product range
  • Working on both application software and hardware products
  • Providing feedback to customer, colleagues and managers and evaluation of products

Requirements:

  • Strong Technical Background or Associative Degree or equivalent would be preferred
  • Tech-savvy individuals who can navigate IT and interactive communication tools
  • Experience in dealing with hardware and software issues
  • Strong troubleshooting skills
  • Action-orientated, self-starter takes initiative to resolve issues
  • Strong communication, interpersonal and problem-solving skills
  • Highly motivated, and able to develop resilient and positive professional relationships
  • Quick learner and team worker who provides effective communication to key stakeholders
  • M-F Shift work required to provide customer support to all markets (8am EST-8pm EST)

Nice to have:

  • Previous experience in a Technical Support or fault-finding-related role would be helpful
  • Experience working within the Electronic Security (Intruder Systems) or Communications industry
  • Understanding of electronic security products and electrical concepts
  • Understanding of networking principles and concepts
  • French or Spanish‑bilingual candidate
What we offer:
  • Monday to Friday
  • Payrate: $25/h
  • 12 month contract
  • Possibility of extension/conversion into permanent opportunity

Additional Information:

Job Posted:
May 11, 2026

Expiration:
June 21, 2026

Work Type:
Remote work
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