Technical Support Specialist Job at Robert Half (Medicine Park)

Technical Support Specialist

Provide on-site technical and operational support for Kentkart systems, Monitor ...

Location

South Africa , Mbombela

Salary:

Not provided

Kentkart

Expiration Date

Until further notice

Requirements

Degree, diploma, or equivalent technical background in Information Technologies, Computer Technologies, Computer Programming, Electronics, Electrical-Electronics Engineering, or related fields
Minimum 3 years of experience in technical support, field operations, or a similar role
Good knowledge of Linux and Windows operating systems
Familiarity with networking technologies and hardware troubleshooting
Knowledge of SQL and database systems is an asset
Preferably experienced in remote access tools and protocols such as Remote Desktop, SSH, and Telnet
Familiarity with Web Service architectures and system integrations
Strong analytical thinking and problem-solving skills
Good command of written and spoken English
Customer-oriented mindset with strong communication skills

Job Responsibility

Provide on-site technical and operational support for Kentkart systems
Monitor system performance and investigate incidents and operational issues
Perform first-level troubleshooting for hardware, software, and network-related problems
Coordinate with relevant teams to ensure timely resolution of identified issues
Support system testing, maintenance, and validation activities
Act as the primary technical contact at the customer site
Maintain effective communication between the customer and internal technical teams
Contribute to continuous improvement initiatives to enhance service quality and system reliability

Fulltime

Technical Support Specialist

Thunderbird is growing, and we’re looking for a Technical Support Specialist to ...

Location

Canada; United States

Salary:

67000.00 - 77000.00 USD / Year

Mozilla

Expiration Date

Until further notice

Requirements

5+ years of technical support experience providing Level 1 and Level 2 troubleshooting for software products, web services, email systems, or IT environments
Hands-on experience troubleshooting email protocols and client configuration issues, including SMTP, IMAP, JMAP, and account setup workflows
Working knowledge of DNS fundamentals, including A, MX, and TXT records, as well as SPF, DKIM, and DMARC
Familiarity with Mozilla Thunderbird or comparable desktop email clients
5+ years of experience using Zendesk or a similar CRM, help desk, or ticketing platform
Strong troubleshooting skills and the ability to gather information, isolate variables, and resolve technical issues even when the initial information is incomplete
Excellent written communication skills, with the ability to explain technical concepts clearly to users with different levels of technical knowledge
Strong empathy, patience, and emotional intelligence when supporting frustrated or confused users
Experience engaging with users in public or semi-public support channels, such as forums, app store reviews, issue trackers, or user communities
A strong sense of ownership over support quality and the user experience

Job Responsibility

Manage technical support tickets from intake through resolution, with an initial focus on Thunderbird’s subscription products
Provide timely, thoughtful, and empathetic support that helps users feel heard, understood, and effectively supported
Troubleshoot Level 1 and Level 2 technical issues, including account setup, email configuration, SMTP, IMAP, JMAP, DNS, email authentication, and Thunderbird desktop client issues
Triage incoming requests to determine whether the issue is user error, configuration-related, a product bug, or a feature request
Escalate complex issues with clear reproduction steps, logs, environmental details, and user impact
Maintain accurate and complete support records in Zendesk or similar systems
Monitor and respond to technical questions in Thunderbird community forums
Monitor and respond to app store reviews, initially for Android and later for iOS
Identify recurring user pain points, documentation gaps, product confusion, and emerging trends across support channels
Share systemic issues with support leadership, product, engineering, or documentation teams so we can improve the experience for all users

What we offer

Fully remote work & schedule flexibility
Company-provided laptop
Annual bonus program
Monthly remote work stipend
Annual professional development stipend
Industry conferences
Company all-hands and team gatherings
24 days PTO per year (prorated)
Your birthday
Year-end company shutdown

Fulltime

Technical Support Specialist

Thunderbird is growing, and we’re looking for a Technical Support Specialist to ...

Location

Canada; United States

Salary:

Not provided

Mozilla

Expiration Date

Until further notice

Requirements

5+ years of technical support experience providing Level 1 and Level 2 troubleshooting for software products, web services, email systems, or IT environments
Hands-on experience troubleshooting email protocols and client configuration issues, including SMTP, IMAP, JMAP, and account setup workflows
Working knowledge of DNS fundamentals, including A, MX, and TXT records, as well as SPF, DKIM, and DMARC
Familiarity with Mozilla Thunderbird or comparable desktop email clients
5+ years of experience using Zendesk or a similar CRM, help desk, or ticketing platform
Strong troubleshooting skills and the ability to gather information, isolate variables, and resolve technical issues even when the initial information is incomplete
Excellent written communication skills, with the ability to explain technical concepts clearly to users with different levels of technical knowledge
Strong empathy, patience, and emotional intelligence when supporting frustrated or confused users
Experience engaging with users in public or semi-public support channels, such as forums, app store reviews, issue trackers, or user communities
A strong sense of ownership over support quality and the user experience

Job Responsibility

Manage technical support tickets from intake through resolution, with an initial focus on Thunderbird’s subscription products
Provide timely, thoughtful, and empathetic support that helps users feel heard, understood, and effectively supported
Troubleshoot Level 1 and Level 2 technical issues, including account setup, email configuration, SMTP, IMAP, JMAP, DNS, email authentication, and Thunderbird desktop client issues
Triage incoming requests to determine whether the issue is user error, configuration-related, a product bug, or a feature request
Escalate complex issues with clear reproduction steps, logs, environmental details, and user impact
Maintain accurate and complete support records in Zendesk or similar systems
Monitor and respond to technical questions in Thunderbird community forums
Monitor and respond to app store reviews, initially for Android and later for iOS
Identify recurring user pain points, documentation gaps, product confusion, and emerging trends across support channels
Share systemic issues with support leadership, product, engineering, or documentation teams so we can improve the experience for all users

What we offer

Fully remote work & schedule flexibility
Company-provided laptop
Annual bonus program
Monthly remote work stipend
Annual professional development stipend
Industry conferences
Company all-hands and team gatherings
24 days PTO per year (prorated)
Your birthday
Year-end company shutdown

Fulltime

Technical Support Specialist

As a Technical Support Specialist, you ensure the smooth operation and business ...

Location

Switzerland , Lyssach

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience in IT support, technical services, or high passion within this Field
Solid understanding of hardware, software, and IT infrastructure
Familiarity with IT service management, IKEA processes and tools
Strong problem-solving skills and ability to work independently
Customer-oriented with excellent communication skills
Ability to manage multiple priorities in a dynamic environment
Basic understanding of project and change management
Interest in digital innovation and emerging technologies
Fluent in German and good understanding in English

Job Responsibility

Ensure availability of digital products and platforms
Manage IT asset lifecycle (inventory, procurement, deployment)
Provide 2nd-level support for hardware and software
Support rollouts, upgrades, and new site setups
Perform monitoring and preventive maintenance
Resolve and prioritize incidents, escalate when needed
Support projects and global deployments
Train on-site staff and new hires

What we offer

28 vacation days (based on a 100% workload)
8 weeks paid parental leave for fathers
20 weeks paid parental leave for mothers
Very attractive social benefits
15% staff discount on your purchase - in every Swiss IKEA store
85% to 100% of your yearly travel ticket paid by employer
Free parking facilities
Unlimited access to the LinkedIn learning platform
Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
Bonus payments for all employees

Fulltime

Technical Support Specialist

The Technical support Specialist Electrics Provide technical expertise and suppo...

Location

Spain , Imarcoain

Salary:

Not provided

Nordex Group

Expiration Date

Until further notice

Requirements

Bachelor's degree in engineering or related field or having the profession of an electrician or mechanical with a minimum of 5 years of experience
High / low voltage certificates are beneficial
C1 Spoken and Written English
Demonstrated two years Wind turbine experience
Experience in creating technical documentation
Used to work in an international environment
Excellent communication skills
Willingness to travel

Job Responsibility

Diagnose, troubleshooting, and resolving technical/service issues, developing and documenting technical solutions in Incident and communication of the measures to the respective requestors
Create knowledge articles and troubleshooting guidelines
Identify clusters and prepare issues for product failure analysis and align with relevant stakeholders (ENG, TPM and TM), regional claim handler
Responsible for delivery of training on company products, processes and technologies to ensure that participants develop, maintain, and increase their own technical and/or process knowledge
Select appropriate training aids ensuring participants comply with occupational health & safety rules during training
Analyze course evaluations to judge the effectiveness of training sessions and to implement suggestions for improvements, updating training materials and documentation in alignment with global training network
Structure and conduct onboarding and qualification of new trainer colleagues aligned with Global Technical Academy, taking over regional training product ownership and act as multiplier within the regional training team and as contact to Global Technical Academy

What we offer

Opportunity to make our world a little more sustainable

Fulltime

Technical Support Specialist

The Technical Support Specialist is responsible for remote troubleshooting of di...

Location

United States , Carlsbad

Salary:

21.50 USD / Hour

Antech Diagnostics

Expiration Date

Until further notice

Requirements

Able to understand and diagnose issues, and identify root cause through detailed analysis using both simple and in-depth questioning techniques
Able to document steps to reproduce accurately
Utilize strong customer and technical support skills supporting Sound products and services to veterinary medical professionals
Troubleshoot and solve simple to highly complex hardware and software issues- methodical troubleshooting approach with attention to detail
Uses CRM to document and track progress on customer issues
Accurately documents troubleshooting steps, during the call, in customer tickets using CRM
Thorough and detailed case management skills- clear, concise note taking
Manages multiple customer tickets without sacrificing accuracy or quality of service
Operating system and application installation/configuration- high level understanding of product functionality
Perform and facilitate the return of items under warranty with third party vendors (RMA’s), coordinate maintenance repairs, and loaner service orders

Job Responsibility

Able to understand and diagnose issues, and identify root cause through detailed analysis using both simple and in-depth questioning techniques
Able to document steps to reproduce accurately
Utilize strong customer and technical support skills supporting Sound products and services to veterinary medical professionals
Troubleshoot and solve simple to highly complex hardware and software issues- methodical troubleshooting approach with attention to detail
Uses CRM to document and track progress on customer issues
Accurately documents troubleshooting steps, during the call, in customer tickets using CRM
Thorough and detailed case management skills- clear, concise note taking
Manages multiple customer tickets without sacrificing accuracy or quality of service
Operating system and application installation/configuration- high level understanding of product functionality
Perform and facilitate the return of items under warranty with third party vendors (RMA’s), coordinate maintenance repairs, and loaner service orders

What we offer

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Fulltime

Technical Support Specialist

Allied Universal® is hiring a Technical Support Specialist for the Corporate Off...

Location

United States , Conshohocken

Salary:

23.34 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
Minimum of two (2) years of help desk or technical support experience
Basic understanding of Windows operating systems
Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Strong customer service and communication skills
Willingness to learn internal systems and processes (e.g., ordering systems, ERP/CRM tools)
Basic knowledge of computer hardware and troubleshooting
Ability to follow instructions and work within established procedures
Ability to manage multiple tasks and prioritize effectively
Strong attention to detail and organizational skills

Job Responsibility

Provide Second-level technical support to internal customers on software and hardware issues
Troubleshoot and resolve basic to moderate technical problems in a timely manner
Set up, configure, and maintain hardware, including PCs, laptops, and printers
Assist users with standard applications and internal systems
Document issues, resolutions, and processes as needed
Escalate complex issues to senior team members when appropriate
Assist with IT projects and tasks as assigned
Support network connectivity issues in coordination with network operations

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k), subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Technical Support Specialist

We are seeking a highly skilled individual to provide advanced second-line techn...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in advanced configuration and lifecycle management within Medallia and Engagehub environments
Holder of Medallia Product Certification (mandatory)
Skilled in troubleshooting and managing complex technical scenarios
Proficient in JavaScript, HTML, CSS, and XML
Familiar with CX tools, methodologies, and data visualisation techniques
Comfortable working in Agile frameworks and accurately logging work effort
Able to manage ambiguity, multitask effectively, and operate efficiently under pressure across varied markets
Highly proactive, organised, and diligent, with strong ownership of outcomes

Job Responsibility

Resolve high‑complexity incidents and deliver technical enhancements requested by Market Managers
Configure and maintain platform components using JavaScript, HTML, CSS, and XML
Set up and support data transfer mechanisms such as APIs and SFTP integrations
Ensure accurate configuration and maintenance of survey experiences within Medallia and Engagehub
Maintain platform stability, performance, and compliance with VOIS and Vodafone standards
Engage in daily connects with Medallia Managed Services to review progress and ensure timely ticket responses
Participate in weekly meetings with markets and collaborate with Market Managers when required

What we offer

Opportunities to work on a high-impact global CX platform used across multiple VOIS and Vodafone markets
Exposure to complex technical environments and cross-market collaboration
Professional development through hands-on experience with Medallia, Engagehub, APIs, and customer experience technologies
Ability to work closely with global technical experts, enhancing your problem‑solving and innovation capabilities
A supportive environment that values ownership, continuous learning, and cross-functional teamwork

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