Technical Support Specialist, Citi

Technical Support Specialist

Citi

Location:
India, Chennai ▼
Pune

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This is a challenging and exciting opportunity to work on Developer Pipeline technology stack (like Jenkins, SonarQube, Jira, Bitbucket, GitHub SaaS). The team works side by side with Developers & Engineers in providing technical support and integration with application. The Developer Enablement organization has set an ambitious goal to setup secure development environment and invest in latest technology that improves user experience.

Job Responsibility:

Operational lead for Developer Services during Asia Pacific time zone
Operation SME for Code Quality Services (SonarQube) & GitHub SaaS
Troubleshoot technical issues and manage customer expectation
Reduce recurring issue using root cause analysis
Proactively monitor and manage infrastructure stability and performance
Upgrade existing product along with Engineering
Adopt new technology that gives competitive advantage to Citigroup Developers
Identify automation opportunity and implement solution to improve operational efficiency and user experience
Manage infrastructure level risk & compliance issues as per Citi guidelines
Ensure allocation of quality vendor resource for operations and project deliverables
Proactively manage and monitor vendor deliverables

Requirements:

Overall 8+ years experience
Must be a self-starter, effective listener & communicator, problem solver and team player
Minimum of 3 years development experience and 3 years of technical support experience as a team lead
Strong understanding of Enterprise pipeline and technology stack and at least two years of hands-on experience
4+ years of experience with Linux (shell/batch scripting & server management), Java, LDAP, Active Directory, Oracle/SQL Server database (SQL, backup & recovery)
Good understanding of SaaS service and managing such service as an enterprise level consumer of vendor service
Bachelor's Degree in Computer Science or a Related Field

Nice to have:

Experience with using Service Management software like ServiceNow
Good understanding of AI concepts

Additional Information:

Job Posted:
September 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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