Technical Support Specialist Job at Assembled (New York City)

Technical Support Specialist

Assembled

Location:
United States , New York City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

100000.00 - 130000.00 USD / Year

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Job Description:

As a company building for support teams, we take special pride in the support we provide to our customers. We're expanding our Support team and looking for strong technical generalists who love working with customers and are excited to build a world-class support organization. At Assembled, we live by the value that "Assembled is my team and my title"—meaning you'll do whatever is needed to ensure customer success, regardless of whether it falls within a traditional support scope. You'll be the trusted partner for our customers across their entire journey with Assembled.

Job Responsibility:

Create exceptional experiences for customers
Master the product (and help others do the same)
Investigate and resolve technical issues
Represent the voice of the customer
Build for scale—not just the ticket in front of you
Manage up and collaborate fearlessly across the org

Requirements:

Growth mindset, embracing new ideas and energized by change
Minimum 2+ years in a technical customer-facing role at a SaaS company or start up with full customer journey support
Hands-on experience with SQL, APIs, and integrations
Demonstrated ability to learn technical concepts quickly as well as deliver complex troubleshoot steps to customers
Excellent written and verbal communication skills across multiple support channels
Strong technical aptitude with attention to detail and systematic problem-solving approach
Comfortable working with databases, APIs, developer tools, and debugging methodologies
Experience with web technologies, SaaS platforms, cloud-based systems, or emerging technologies
Ability to understand and communicate technical concepts to both technical and non-technical audiences
Experience & interest in effectively leveraging AI products, workforce management software, or support operations platforms
Take full ownership of customer issues and drive them to resolution
Hold yourself accountable for quality in everything you ship
Self-starting in your learning and growth
Follow through on commitments and communicate proactively
Take ownership of your work and are prone to action
Communicate clearly and concisely in writing
Comfortable escalating issues appropriately
Ask thoughtful questions to understand the root of customer problems
Actively contribute recommendations, suggestions, and ideas
Genuinely enjoy helping customers succeed and can build trust with people from diverse backgrounds
Approach problems holistically
Willing to participate in rotating weekend coverage and holiday support as needed
Comfortable adapting to changing schedules, channels, and operational requirements

What we offer:

Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
Stock options

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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