Technical Support Specialist Job at Bambuser (Ljubljana)

Job Description

Join the Bambuser journey leading the industry in reshaping commerce. Be part of a passionate all-star team in pursuit of reimagining the future of retail! At Bambuser, we’re on a mission to change how the world shops online. Our platform helps some of the world’s most loved brands bring their e-commerce to life with live and interactive video. We’re now looking for two Technical Support Specialists to join our Customer Support team in Slovenia. You’ll play a key role in building our local support presence while working closely with teammates across Stockholm, London, Paris, New York, and Tokyo. This role goes beyond traditional support. You’ll not only provide first-line technical support with urgency, empathy, and expertise, you’ll also partner with our Customer Success Managers to audit implementations, spot issues early, and set customers up for long-term success. If you’re excited about fast-moving technology, want to learn the ins and outs of a cutting-edge SaaS product, and are curious about how global brands use Live Video Shopping to transform e-commerce, this is the place for you. Please note: this role includes shift work, with hours that cover core US business times (Eastern Time) on a rotational schedule.

Job Responsibility

Communicate directly with our customers and internal teams via email, calls and our support platform (Salesforce)
Conduct initial troubleshooting and diagnostics for customers in need of assistance
Log and manage tickets in our support platform
Ensure support tickets in need of escalation are being handled and communicated effectively
Regularly work shifts as assigned (including those aligned with US Eastern Time to support our American customer base)
Own technical health audits of live implementations (post-onboarding) to ensure continued alignment with best practices and business goals
Proactively flag and help resolve tech debt or legacy configurations that may block feature adoption or scale
Recommend upgrades or improvements (e.g., migrating to newer SDK versions, feature toggle adoption, configuration changes)
Partner with Support to manage Tier 2/3 escalations and reduce Engineering touchpoints for recurring issues
Dig into logs, environments, and integration setups to diagnose complex issues
without CSMs needing to get involved
Help set up dashboards, usage alerts, or scripts to track technical health (e.g., latency, uptime, usage drops)
Help establish and shape our support capabilities, contributing to process improvement and operational excellence as we grow

Requirements

Based in Slovenia
Confident in communicating in English, both written and spoken
Curious, quick to learn, and comfortable with web technologies
Problem-solver who enjoys working with both people and tech
Calm under pressure, with the ability to prioritize effectively
Flexible and adaptable in a rapid-growth environment, including working flexible hours to support global customers (US time zones)
Naturally collaborative and eager to work cross-functionally with a global team
Strong troubleshooting and analytical skills
Solid knowledge of JavaScript (ES5/ES6+)
Comfortable working with HTML and CSS
Good understanding of HTTP requests and headers

Nice to have

Experience in SaaS or e-commerce

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Technical Support Specialist

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