Technical Support Specialist Job at 360 Resourcing Solutions (London)

Technical Support Specialist

360 Resourcing Solutions

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

38000.00 GBP / Year

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Job Description:

Due to continued growth, we have an exciting opportunity for a Technical Support Specialist to join our team within Vidalert working on our ANPR enforcement system. This is a full time, permanent role working remotely with some frequent travel to sites or local offices when required. The Technical Support Specialist will play a pivotal role in ensuring the efficiency and effectiveness of our field engineering operations. This position involves a combination of technical support, project management, and strategic collaboration across various departments to enhance our service delivery and product development.

Job Responsibility:

Conduct and approve detailed site surveys for delivery projects, ensuring compliance with company standards and customer requirements
Provide comprehensive technical support to field engineers, addressing and resolving issues to ensure uninterrupted service delivery and sign-off on installation quality
Provide technical support to the Service Desk, Service Delivery Managers & Clients
Assist the Field Engineering Manager with the planning and execution of field operations, ensuring alignment with business goals and objectives
Accompany field engineers on site visits to provide hands-on training and mentorship, ensuring skill development and knowledge transfer
Identify skill gaps and implement targeted training programmes to improve field engineers’ technical capability and overall performance
Produce and maintain clear, user-focused technical documentation and training resources to enable effective field support
Assist in the preparation and maintenance of business certifications, ensuring ongoing compliance
Partner with system configuration teams and consultants to ensure seamless integration and optimisation of engineering systems
Provide input and feedback on system improvements and enhancements
Collaborate with Vidalert product owners to contribute to product development, offering insights from field operations to guide product enhancements

Requirements:

Proven experience in technical support, field engineering within CCTV / ANPR or a similar role
Strong knowledge of site survey processes, moving traffic enforcement legislation, and industry standards
Strong problem-solving skills and attention to detail
Excellent communication and interpersonal skills, with the ability to train and mentor field engineers
Ability to work collaboratively with cross-functional teams and contribute to product development

What we offer:

Healthcare cash plan
Staff benefits designed to suit you, from discounts on retail shopping, travel, and socialising to health & wellbeing
Competitive Annual leave allowance plus bank holidays
Cycle to work scheme
Enhanced Maternity and Paternity Package NB this is subject to eligibility

Additional Information:

Job Posted:
March 22, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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