Technical Support Specialist

• Diagnose and resolve corporate clients’ technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements
• Build personal customer relationships and focus on offering an awesome customer experience
• Escalate issues to our development team and co-ordinate such issues until they are solved
• Convey customer feedback to product development staff
• Keep customers informed on how and when issues are resolved
• Interact with other teams to provide a comprehensive and high-quality support
• Help in user education

• Excellent logical, analytical and problem-solving skills
• Good customer etiquette and the ability to manage high profile customers well under pressure
• Experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
• Good understanding of basic networking protocols
• Excellent English communication skills, both written and verbal
• Quick learner and self-starter
• Knowledge/experience with Hyper-V and/or VMware virtualization platforms
• Experience as a network/system administrator or Technical Support representative
• Deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model)
• Knowledge/experience with Microsoft VSS

Any other language is a plus

• Free space for innovation and independent action in a fast-growing international company with a promising future
• Short decision paths and flat hierarchies in an open work atmosphere
• Personal and professional development opportunities
• No dress code