Technical Support Specialist, IKEA

IKEA

Location:
India, Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Responsible for ensuring technical support for IKEA’s Digital products and platforms and maintaining business continuity; operate within a global Digital organization and collaborate with various teams to enhance IKEA’s shopping experience and facilitate coworkers’ efficient use of digital tools.

Job Responsibility:

Ensure business continuity of all supported Digital products and platforms
provide professional IT support to IKEA units across different locations as defined in the Service Level Agreements
implement projects and deployments within the country
manage the lifecycle of all IT assets within the defined region including inventory maintenance and procurement
lead or support on-site project implementation/deployment efforts
provide 2nd level hardware and software support for end users at multiple sites
perform preventive maintenance and routine monitoring
take necessary decisions and actions to solve issues and escalate issues as needed
ensure projects in need of technical support receive such support
provide technical hands-on training for onsite support staff and new hires
provide input on digital equipment/products at risk of downtime
coordinate and manage local vendors and local contact points to global vendors

Requirements:

Ability to communicate confidently and clearly in English
self-reliant and motivated with a proven ability to work as part of a team as well as independently
fluent in English (written and verbal)
general understanding of the end users’ needs, IKEA business processes, Digital products and platforms at IKEA
general knowledge of relevant technology standards, trends and innovations
general knowledge of IT service management, processes and toolsets, procedures and guidelines
extensive knowledge of IKEA IT policy, guidelines and principles as well as information security and how to use them in daily job tasks
basic knowledge of accounting and finance concepts related to the procurement and lifecycle management of IT assets
general knowledge of the IKEA Digital landscape (Central and Country) and how it works for the IKEA Business
general knowledge of the IKEA IT Infrastructure standards and environment
general understanding of the business impact of service requests and incidents within the Country(s)
basic knowledge of project and change management
general knowledge of the IKEA Concept, the IKEA Brand Identity and the IKEA culture & Values
inspired by service-minded work, putting the end user´s and customer’s needs in focus
inspired by IKEA values
enjoys working with changing business needs and/or priorities that require adaptation
enjoys taking personal leadership, act interdependently, learn on the job and keep competence up to date
enjoys identifying and proposing improvements to IT processes and tools
acts as an IT ambassador with the ability to communicate in user-friendly way
ability to effectively prioritize and execute tasks in a dynamic and fast paced environment
ability to share Digital knowledge and experience with all stakeholders
build strong relationships
collaborate and co-create
create customer value
lead with IKEA values
inspire and clarify
unleash entrepreneurs

What we offer:

Equal opportunity employer
work environment free of discrimination and harassment
embrace diversity and individualism

Additional Information:

Job Posted:
July 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technical Support Specialist