Technical Support Specialist Jobs

Technical Support Specialist

Dynamic Search Solutions

Location:
United Kingdom, Manchester

Category:
IT - Administration

Contract Type:
Not provided

Salary:

33000.00 GBP / Year

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Job Description:

An established and growing technology provider offering managed support across networking, security and communications. The team prides itself on strong customer care, collaborative working and continuous technical development. With ongoing investment in people, training and industry-leading tools, this is an ideal environment for someone looking to build a long-term career in IT support and infrastructure services.

Job Responsibility:

Acting as the first point of contact for customer technical issues across IT, network, voice and infrastructure
Troubleshooting and resolving incoming cases, escalating where necessary and working alongside on-site engineers
Managing support tickets end-to-end, ensuring clear and consistent communication with all stakeholders
Producing incident reports, summaries and root-cause analysis documentation
Carrying out system updates, patches, configuration changes and general maintenance tasks
Working professionally with customers, internal teams and third-party suppliers to ensure timely resolution

Requirements:

A proactive, self-motivated approach with strong communication skills
Interest in developing across IT, networking, security and communications technologies
Passion for problem-solving and customer service
Previous experience in a technical support or service environment is beneficial but not essential

What we offer:

Structured career development with access to training and professional certifications
Supportive, friendly team culture with a genuine focus on wellbeing
25 days holiday plus bank holidays (increasing with service)
Enhanced parental leave, pension contributions and employee health plans
Electric vehicle, cycle-to-work and technology purchase schemes
Regular team events, social activities and opportunities to get involved in community initiatives

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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