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Technical Support Specialist

https://www.ikea.com Logo

IKEA

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Location:
Switzerland , Pratteln

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Responsible for ensuring business continuity of all supported Digital products and platforms by providing technical specialist competence in an independent way, to maximize efficiencies and meet the identified business demands
  • Manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, procurement of new hardware and software and implementation and configuration of new assets
  • Lead or support on-site project implementation/deployment efforts with regard to implementation of new Digital products, lifecycle refresh of hardware solutions and all technical implementation work related to the build-up of new locations
  • Provide 2nd level hardware and software support for end users at multiple sites within a defined region, and provide after-hours support for business-critical issues, aligned with Group Digital service operations framework
  • Perform preventive maintenance and routine monitoring to include creation and follow-up of a service
  • Competence Profile schedule for fixed assets, daily and weekly review of all applicable monitoring tools in order to identify and avoid potential business interruptions
  • Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain
  • Ensure projects in need of Technical Support receive such support through participation in necessary project teams and actively ensuring necessary preparations and activities are in place for local projects at global deployments
  • Provide hands-on basic technical training for onsite support staff and of new hires, including setting up and introducing technical equipment (e.g. laptops)

Requirements:

  • Manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, procurement of new hardware and software and implementation and configuration of new assets
  • General understanding of the end users' needs, IKEA business processes, Digital products and platforms at IKEA
  • General knowledge of relevant technology standards, trends and innovations
  • General knowledge of IT service management, processes and toolsets, procedures and guidelines
  • Extensive knowledge of IKEA IT policy, guidelines and principles as well as information security and how to use them in daily job tasks
  • General knowledge of the IKEA Digital landscape (Group and Country) and how it works for the IKEA Business
  • General knowledge of the IKEA IT Infrastructure standards and environment
  • General understanding of the business impact of service requests and incidents within the Country(s)
  • Basic knowledge of project and change management
  • General knowledge of the IKEA Concept, the IKEA Brand Identity and the IKEA culture & Values
  • You enjoy working independently and have strong prioritization skills.
What we offer:
  • 28 vacation days (based on a 100% workload)
  • 8 weeks paid parental leave for fathers
  • 20 weeks paid parental leave for mothers
  • Very attractive social benefits
  • 15% staff discount on your purchase - in every Swiss IKEA store
  • We pay between 85% and 100% of your yearly travel ticket
  • Free parking facilities
  • Unlimited access to the LinkedIn learning platform
  • Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
  • Bonus payments for all employees.

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Parttime
Work Type:
On-site work
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