Technical Support Specialist

Within Uber, the Global Fix Experience (GFX) team operates at the convergence of two organizations — support and engineering — to serve three key functions: Identifying system issues by monitoring signals; Analyzing bugs reported by customer-facing teams; Coordinating incident response protocols during outages. As part of the GFX Team, you will: Identify the root cause or confirm an existing diagnosis; Conduct deep-dive analyses (cross-testing, reproducing issues); Document your findings while detailing your rationale and referencing relevant resources; Escalate the matter to the appropriate team to ensure timely resolution while maintaining a respectful and engaging interaction with stakeholders.