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IKEA Logo IKEA · IT - Administration

Technical Support Specialist

Switzerland, Lyssach · Job Posted May 29, 2026
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Job Description

As a Technical Support Specialist, you ensure the smooth operation and business continuity of digital products and IT services across the Store in Lyssach. You combine hands-on support with proactive maintenance and stakeholder collaboration.

Job Responsibility

  • Ensure availability of digital products and platforms
  • Manage IT asset lifecycle (inventory, procurement, deployment)
  • Provide 2nd-level support for hardware and software
  • Support rollouts, upgrades, and new site setups
  • Perform monitoring and preventive maintenance
  • Resolve and prioritize incidents, escalate when needed
  • Support projects and global deployments
  • Train on-site staff and new hires

Requirements

  • Experience in IT support, technical services, or high passion within this Field
  • Solid understanding of hardware, software, and IT infrastructure
  • Familiarity with IT service management, IKEA processes and tools
  • Strong problem-solving skills and ability to work independently
  • Customer-oriented with excellent communication skills
  • Ability to manage multiple priorities in a dynamic environment
  • Basic understanding of project and change management
  • Interest in digital innovation and emerging technologies
  • Fluent in German and good understanding in English

What we offer

  • 28 vacation days (based on a 100% workload)
  • 8 weeks paid parental leave for fathers
  • 20 weeks paid parental leave for mothers
  • Very attractive social benefits
  • 15% staff discount on your purchase - in every Swiss IKEA store
  • 85% to 100% of your yearly travel ticket paid by employer
  • Free parking facilities
  • Unlimited access to the LinkedIn learning platform
  • Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
  • Bonus payments for all employees
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