Technical Support Specialist Jobs

Silvus Technologies (International)

Location:
United States, Los Angeles

Category:
IT - Administration

Contract Type:
Not provided

Salary:

27.00 - 30.00 USD / Hour

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Job Description:

Silvus is seeking a Technical Support Specialist who will report to the Director of Production Solutions. This role provides administrative and coordination support to Silvus’ Product Solutions team, working closely with multiple departments, including Sales, Marketing, Engineering, Research & Development, Product Support, and Production.

Job Responsibility:

Responsible for supporting the team in maintaining product entries in the Zoho CRM system, including, but not limited to, updating records, creating new entries, obsoleting products, etc
Create/Generate Zoho reports concerning product sales/shipments, development status, and similar reports as directed
Maintain/Update the expansive Confluence presence for products, including consolidating information, reorganizing for clarity and usefulness, removing outdated content, and adding new content with input from team members
Rebrand/Format data sheets, cable diagrams, and similar documents from manufacturing formats to customer-releasable formats
Support maintaining/updating our product catalog in partnership with the marketing team
Coordinate end-of-line product tracking internally and related product communications with sales and other departments
Support team email communications with other departments, vendors, and customers concerning inquiries, escalating them as necessary, and ensuring their timely follow-up and resolution
Assist with ad-hoc tasks assigned by team members/leads/managers to support the team as necessary

Requirements:

A minimum of an Associate's degree is required
At least 2 years of relevant experience supporting a sales/products team in a technology-related or manufacturing field
Prior experience in a fast-paced office environment, with experience in meeting multiple deadlines
Highly proficient in Microsoft Office and Google Suite (Gmail/Outlook, Excel, Word, PowerPoint)
Excellent and effective oral and written communication
Possess keen attention to detail, with the ability to be accurate, flexible, and reliable
Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts
All employment is contingent upon the successful clearance of a background check

Nice to have:

Bachelor’s degree in a technical or science-related field
Demonstrated critical thinking, initiative, and problem-solving capabilities
Accurately follow instructions with the ability to improvise in even the most ambiguous situations

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Support Specialist