Technical Support Specialist, IKEA

IKEA

Location:
Australia, Slacks Creek

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. As Technical Support Specialist your responsibilities will include managing IT assets, leading digital projects, securing business continuity, and providing 2nd level hardware and software support while maintaining high customer satisfaction. This is a full-time position based in Malaysia.

Job Responsibility:

Manage life cycle of all IT assets including maintaining accurate inventory, budget input, procurement and implementation of new hardware and software assets in a cost-conscious way
lead and support on-site project implementation/deployment of new digital products and lifecycle refresh of hardware solutions
secure business continuity by proactively performing preventative maintenance and routine monitoring to identify and avoid potential business interruptions
initiate and prioritise actions to solve incident and service requests in a timely manner according to business needs, including providing 2nd level hardware and software support for end users, identifying when and how to escalate an issue in the support chain, adhering to Service Level Agreements, maintaining KPI’s and delivering user satisfaction

Requirements:

Equipped with an IT degree or experience working in an IT related field
demonstrated strong leadership capabilities and effective stakeholder management, adept at working with cross-functional teams and providing excellent resolutions to complex issues
able to work in a fast-paced and operational environment where you are required to manage your own workload effectively, prioritise tasks efficiently and work in a hands-on capacity
solutions driven with a continuous improvement mindset to proactively identify opportunities, recommend and implement solutions
able to build strong relationships with stakeholders to deliver key business needs and optimal user satisfaction in the digital landscape

What we offer:

5 weeks’ paid annual leave
paid parental leave
family & community leave
24/7 access to our Employee Assistance Program for health and wellbeing support
15% co-worker discount
low-cost nutritious meals including complimentary drinks in our co-worker restaurant
free co-worker parking
free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
bonus programme (where eligible)
co-worker loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

Job Posted:
October 31, 2025

Expiration:
November 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technical Support Specialist

IKEA

Location:Australia, Slacks Creek

Category:IT - Administration

Contract Type:Employment contract