Technical Support Specialist Job at Allied Universal® (Conshohocken)

Technical Support Specialist

Allied Universal®

Location:
United States , Conshohocken

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

23.34 USD / Hour

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Job Description:

Allied Universal® is hiring a Technical Support Specialist for the Corporate Office in Conshohocken, PA. The Technical Support Specialist is a vital member of the Corporate IT team. The primary responsibility of the Technical Support Specialist is to provide technical support to internal end-users, assisting with software and hardware issues primarily through ticketing, inbound and outbound calls, and some Microsoft Teams use. This role may be part of an on-call rotation with other team members, but is mainly responsible for working 8am-4:30pm Monday-Friday at the Corporate Office.

Job Responsibility:

Provide Second-level technical support to internal customers on software and hardware issues
Troubleshoot and resolve basic to moderate technical problems in a timely manner
Set up, configure, and maintain hardware, including PCs, laptops, and printers
Assist users with standard applications and internal systems
Document issues, resolutions, and processes as needed
Escalate complex issues to senior team members when appropriate
Assist with IT projects and tasks as assigned
Support network connectivity issues in coordination with network operations

Requirements:

High School diploma or equivalent
Minimum of two (2) years of help desk or technical support experience
Basic understanding of Windows operating systems
Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Strong customer service and communication skills
Willingness to learn internal systems and processes (e.g., ordering systems, ERP/CRM tools)
Basic knowledge of computer hardware and troubleshooting
Ability to follow instructions and work within established procedures
Ability to manage multiple tasks and prioritize effectively
Strong attention to detail and organizational skills
Ability to handle proprietary information with discretion
Ability to work independently and as part of a team
Excellent oral and written communication skills

Nice to have:

CompTIA A+ or similar entry-level certification
College degree in Information Technology, Computer Science, or related field of study

What we offer:

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k), subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Additional Information:

Job Posted:
May 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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