Technical Support Specialist Job at Antech Diagnostics (Loveland)

Technical Support Specialist

Antech Diagnostics

Location:
United States , Loveland

Category:
Customer Service

Contract Type:
Not provided

Salary:

28.17 USD / Hour

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Job Description:

The Customer Support Technical Support Specialist delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. This position’s primary job function is to provide complete and concise support to Antech customers through various media such as over the phone, via email, and through chat support tools as it relates to support of the in-house diagnostics (IHD) portfolio.

Job Responsibility:

Resolves customer problems via telephone, chat, and email by troubleshooting and facilitating remote repair of equipment or response to customer inquiries
Trains and educates customers on the proper use and expectations of equipment and software
Troubleshoots and resolves software integration issues
Provides “first class” customer service
Provides historical information by thoroughly documenting all customer interactions in our CRM software
Provides on-call / after-hours support on a rotating basis
Works with other team members to gain and offer insight during the troubleshooting process and to brainstorm about how to resolve current problems and trends
May participate in training of new hires when needed
May be requested to participate in wet labs or demos at veterinary conferences or academies
Maintains technical knowledge by attending educational workshops, continuing education classes, and other trainings

Requirements:

Associates degree in Veterinary Technology or related field, or equivalent related experience preferred
Certification/Licensure/Registration in Veterinary Technology preferred
Minimum of 2 years’ experience in animal hospital or related setting required
Additional experience and special interest in veterinary diagnostic equipment (such as in-clinic laboratory and/or radiology) is desirable
Ability to communicate a message to associates, peers and leadership that inspires action in support of customer needs
Proven ability to work effectively with end users is required
Ability to effectively shift attention between various tasks, team needs, and business demands
Ability to manage customer technical issues and complaints through problem solving, critical thinking, and analytical skills
Displays strong organizational, analytical, problem solving, and communication skills
strong active listening skills
high attention to detail, and ability to convey and teach technical information concisely
Ability and diligent willingness to enter and maintain accurate and thorough records and notes on each customer interaction
Consistently displays a calm demeanor, empathy, and professionalism, while maintaining a strong customer focus
Is available to and works both independently and cooperatively with associates
Ability to work in a corporate environment where daily client interaction is over the phone and at the computer
Ability to communicate verbally on the telephone and in person

What we offer:

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Additional Information:

Job Posted:
January 23, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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