Technical Support Specialist

• Provide comprehensive IT support to internal and external teams
• Take full ownership of IT processes from initiation to completion, continuously identifying opportunities for improvement
• Assist stakeholders with mobile device management and implement robust security measures to safeguard company data and systems
• Collaborate with the U.S.-based IT team to support global operations, shared objectives, and goals
• Configure and manage macOS and Windows environments
• Administer MDM platforms such as Jamf Pro, Microsoft Intune, and VMware Workspace ONE
• Oversee user management across various SaaS applications
• Lead complex initiatives and deliver high-quality outcomes
• Resolve technical issues promptly and effectively

• 3+ years of experience in IT support, sysadmin, and device management roles, with deep expertise in macOS and Windows ecosystems
• Excellent verbal and written communication skills, with the ability to clearly articulate technical issues and solutions
• Strong customer service mindset and experience as the first point of contact for technical support via Slack, email, phone, and web conferencing
• Demonstrated problem-solving skills with the ability to troubleshoot and resolve issues in a professional and timely manner, and follow up with users to ensure full resolution
• Proficient in managing devices with MDM platforms such as Jamf Pro, Microsoft Intune, and VMware Workspace ONE, including deployment automation, patching, and enforcing security/compliance policies
• Skilled in SaaS and identity management tools such as Okta and Google Workspace
• experienced with SSO, MFA, lifecycle scripting, and integrating systems like Slack, GitHub, Zoom, Jira, as well as endpoint security solutions
• Familiarity with Jira project management and service desk platform
• Experienced with internal and external user onboarding and offboarding, including account creation/deletion, access provisioning/deprovisioning, and laptop provisioning/deprovisioning
• Strong attention to detail in ensuring all work is completed on time and aligns with the company’s security and compliance requirements
• Ability to train users on helpdesk processes, including IT and security policies and practices
• Ability to follow written and verbal instructions and willingness to learn and develop technical and soft skills
• Strong appreciation for the importance of documentation in maintaining reliable and repeatable processes

Basic to intermediate scripting skills in Bash, PowerShell, or Python preferred

• Healthcare
• Internet and cell phone reimbursement
• Learning and development stipend
• Potential opportunities to travel to headquarters in Mountain View