Technical Support Specialist Jobs

Mollie

Location:
Netherlands, Maastricht

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join our small, high-impact Technical Support team in one of our offices in either Lisbon or Maastricht and be the definitive technical voice for our customers and partners. The goal of this role is simple: make sure our customers can run their business effectively by resolving the most complex technical matters, primarily focused on the integration of Mollie products and services. You are the critical link between our customers, internal customer representatives, and our Engineering teams. You'll deliver technical expertise for custom API integrations and plugins, helping customers implement Mollie optimally for their specific setup. This role has high visibility across Product, Engineering, and Customer teams, giving you meaningful ownership and autonomy to solve problems and drive improvements to the technical product and merchant experience. This is a chance to move fast in fintech, solve real integration challenges, and grow your career within a great team environment.

Job Responsibility:

Deliver direct technical support for custom API integrations and plugins through email and phone
Advise customers and partners on the best technical implementation of Mollie for their unique systems
Act as the primary point of contact and escalation for complex technical questions coming from internal teams (Sales, Customer Success, and Customer Support)
Drive continuous improvement by actively providing feedback to the business via Subject Matter Expert (SME) channels to enhance our technical products
Develop and deliver internal technical training and documentation to upskill other teams and departments
Quickly prioritize tasks and make sound decisions based on urgency and stakeholder needs to resolve critical issues fast

Requirements:

Proven ability to apply strong analytical and effective problem-solving skills in a technical support context
Proficiency in interacting with RESTful APIs, including hands-on experience with request/response debugging using tools like Postman
Required ability to read and interpret PHP code for troubleshooting and analysis of customer issues
Solid knowledge of Webshop Technologies, such as Woocommerce and Prestashop
Excellent communication skills, capable of distilling complex technical issues into clear, easy-to-understand messages for diverse audiences
Fluency in English plus one other language (NL, FR, DE, ES, or PT)

What we offer:

20 days working from abroad
Wellbeing Budget (€60 per month net)
Lifestyle and Health Support via OpenUp
26 holiday days plus an extra 2 days off in between 27 and 31 December
Commute options (NS Business Card and bike lease plan)
Birthday off
WFH Equipment Budget (€400 one off)
Hybrid working with WFH & Internet allowance (€60 a month)
Discounted Lunch (less than €4)
Health Insurance (Insure with ONVZ or receive €125 net)
Annual Mollieverse event

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Support Specialist