Technical Support Specialist, Seamless.AI

Technical Support Specialist

Seamless.AI

Location:
United States

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Technical Support Specialist role at Seamless.AI, working 100% remotely to manage technical and strategic questions from customers primarily through email and scheduled customer calls. The platform empowers sales and marketing professionals with real-time contact data through search engine, browser extension, and AI-powered validation and verification.

Job Responsibility:

Work 100% remotely to assist customers, resolving issues through email, calls, and other communication channels
Deliver positive, professional, and solutions-oriented support to sales, marketing, and service professionals across our customer base
Communicate thoughtful, customized solutions that help customers overcome challenges and grow their business
Demonstrate composure, resilience, and adaptability as customer needs evolve and case volumes shift
Build and maintain in-depth knowledge of Seamless.AI to troubleshoot and resolve software issues, collaborating with product and engineering teams as needed
Partner with account managers and sales teams to identify opportunities for customer growth and expanded platform adoption

Requirements:

1-3 years of technical customer support experience, ideally in SaaS or with a software product
Experience with Salesforce Service Cloud ticketing system highly preferred
CRM experience is a plus
Passion for delivering exceptional customer experiences with prior support experience via email, chat, and calls
Strong technical troubleshooting skills with ability to investigate, diagnose, and fully resolve issues
Proven success handling complex technical support cases and guiding escalations through to resolution
Quick learner with expertise in software and interest in APIs, CRM integrations, and solving technical challenges
Excellent verbal and written communication skills

Nice to have:

CRM experience
Experience with Salesforce Service Cloud ticketing system
Experience with Zendesk
Experience in SaaS or software support

Additional Information:

Job Posted:
November 18, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.