Technical Support Specialist Jobs

Lorien

Location:
United States, Tallahassee

Category:
IT - Administration

Contract Type:
Not provided

Salary:

23.00 USD / Hour

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Job Description:

The Tech Support Specialist position will serve as the first level of technical support provided to our end users. Support tickets will be received by both phone and email. Responsibilities include, but not limited to; troubleshooting and resolving computer, printer, software, and network related issues. Basic technical knowledge and troubleshooting skills are required.

Job Responsibility:

Apply system analysis techniques to resolve technical problems with computer hardware, software, mobile devices, and telecommunication systems
Triage and resolve Tier 1 requests and develop an understanding of Tier 2 & 3 escalation process
Effectively test fixes to ensure issues have been adequately resolved
Perform post-resolution follow-ups to ensure problem resolution
Fully document all pertinent end user identification including name, department, contact information, etc. as well as ensure that all call resolution notes are entered appropriately
Configure, maintain, test, and document Help Desk specific applications and knowledge base as well as document and monitor incident and work requests per departmental
Ability to solve problems independently or collaboratively with Help Desk colleagues
Answer, evaluate, and prioritize incoming requests for
Fulfill routine communication requirements, including system documentation and status reporting
Utilize Help Desk Ticketing system to document and manage client requests and issues
Provide training to end users as needed on any supported Microsoft technologies or contract specific applications
Ability to follow and adhere to simple and complex instructions, including SOP's
Create and update procedural documentation
Scheduled shift, Monday-Friday, 7:00am - 4:00pm EST or 9:00am - 6:00pm EST
Potential to work weekends and holidays
Other duties as assigned

Requirements:

Associates in Information Technology preferred, but not required
1-2 years providing IT support to end users
Understanding of networking services such as DNS, DHCP, and ability to troubleshoot basic connectivity problems
Experience with administration of Active Directory, implementing and troubleshooting Group Policy, and AD topologies
Experience with Office 365 administration and the Office product suite
General knowledge of electronics, PC architecture and operating systems
Experience with current Windows OS
Proven expertise in Remote Desktop Management, PC troubleshooting, configuration and maintenance and printer troubleshooting
Working knowledge of a range of diagnostic utilities, including application error and system event logs review to include ping, traceroute, ipconfig, and PsExec
Understanding of VoIP technologies, including administration and troubleshooting
Currently hold or be willing and able to obtain the following certifications within designated timeframe after onboarding: ITIL Foundation, CompTIA A+, CompTIA Net+
Excellent written and verbal communication skills
Resourceful and able to take initiative in a dynamic environment

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technical Support Specialist