Technical Support Specialist with French Job at Astek (Warsaw)

Customer service and technical support specialist

Would you like to work for an eco-friendly company in the plumbing industry? Are...

Location

Canada , Montreal

Salary:

20.00 CAD / Hour

Randstad

Expiration Date

February 12, 2026

Requirements

Proficiency in both written and spoken English and French
Prior customer service experience in a call center setting
Ability to thrive under pressure
Demonstrated dynamism and initiative
Ease with computer usage
including the ability to work on multiple platforms

Job Responsibility

Conducting remote troubleshooting for end consumers and companies, addressing technical issues, installation inquiries, and providing product advice on various plumbing products
Managing incoming calls and emails, as well as fulfilling customer parts requests
Ensuring top-notch customer service and devising solutions for customer issues
Responding to inquiries regarding the status of order shipments and delivery
Solving customer problems through targeted questioning
Upholding quality assurance standards and meeting established service levels

What we offer

Working from home
Equipment provided
Being part of a dynamic team
Fun activities to increase team cohesion
Quick hiring process
Bonus program based on the quality of calls, emails as well as presenteeism and punctuality
Benefits program upon permanent hiring
Occasional in-office meetings once every one to two months for team collaboration (candidates must be based in Montreal)

Fulltime

Client Success Technical Specialist

We are looking for a B2B SaaS Client Success Technical Manager to join our Busin...

Location

France

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Experience in customer support, ideally in a SaaS environment
Confident troubleshooting technical issues with a hands-on mindset
Fluent in English and French (written and spoken)
Tech-savvy, detail-oriented, and focused on client experience
Comfortable working cross-functionally with internal teams
Valid driver’s license for occasional on-site support

Job Responsibility

Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting
Manage daily client requests, from incident resolution to platform configuration and data exports
Provide onboarding, training, and ongoing support to help clients get the most out of Onebox
Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience
Support on-site operations during live events when needed
Play a key role in driving customer satisfaction and identifying opportunities for improvement

What we offer

Have a real impact on the company's growth and evolution
Great work environment with a young, international team of talented people to work with
40% Discount on all events on Fever
Health and life insurance
20 days per year as holidays
Possibility of remote working from home

Fulltime

Digital Marketing Customer Support Specialist

Atlean World is an HR SaaS Consultant that aims to promote multicultural environ...

Location

Portugal , Lisbon

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent in French
Strong English skills
Knowledge of digital marketing concepts
Experience on paid campaign management is mandatory
Have a degree in Marketing or related field
Have experience in Digital Marketing
Have experience in a Contact Centre, Service program for any Advertising Tech company
Are fluent with any social media products usage and basic understanding of digital advertising
Have a strong customer service-oriented skill
Can work as a team member, as well as independently

Job Responsibility

Provide B2B support to our valued advertisers
Manage product troubleshooting and delivering exceptional customer support related to our advertising offerings
Proactively identify initiatives to enhance our services and elevate the overall user experience
Manage and resolve end-to-end product troubleshooting and customer support for our advertising products, handling inquiries via email and chat channels
Take ownership of query resolution by collaborating with our internal Product Operations and Engineering teams to address all types of general, technical, or product-related questions
Enhance overall Customer Satisfaction metrics by ensuring high-quality service throughout the case journey, providing regular updates at every touchpoint
Maintain strict adherence to service levels across all channels to achieve Best in Class productivity and significantly reduce resolution times for our end customers
Collaborate with in-house technical specialists to educate advertisers on product features and common issues they may encounter

What we offer

Relocation Assistance with Accommodation
Meal vouchers
2 extra salaries
Private health insurance
Monthly Bonus

Fulltime

Field Technical Specialist

The role of Field Technical Specialist involves building relationships with cust...

Location

Tunisia , Ariana

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First level University Degree or equivalent combination of education and experience
Strong communication skills in English and French, both verbal and written
ITIL knowledge and certification is a very big plus
Good at relationship-building with a proactive mindset & attitude
Understanding of the main principles of Service Management
Business oriented with good analytical skills
Team player, with a good set of interpersonal skills
Can easily take on new knowledge and apply it to real life situations
You must have finished your studies in the last 12 months

Job Responsibility

Responsible for developing and maintaining a strong relationship with designated customer(s)
The technical reference for customers in planning and delivering proactive service improvements together with the account team
Develop a broad multi-technology expertise, and product & service portfolio knowledge
Own the operational relationship with the customer
Lead customer escalations, to ensure a high degree of customer satisfaction
Provide consultative advice, collaboration, operational best practices sharing and has a broad technical understanding of the customer’s business and IT environment
Communicate with your customers on an ongoing basis on all aspects of the service delivery cycle
Proactively proposing improvements and changes to the customers’ IT environment
Identify customer needs for additional services that could lead to future service revenue growth
Able to motivate a team when needed and enthusiastic about the IT solutions and services can bring to unlock true customer value

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Specific programs catered to helping you reach any career goals
Inclusive work environment

Fulltime

Field Applications Engineer

The Field Applications Engineer will serve as a technical expert and key represe...

Location

France , Pontchâteau or Nantes

Salary:

Not provided

Beautiful Recruitment

Expiration Date

Until further notice

Requirements

A university degree in Telecommunications or Engineering
2-5 years of experience working as a Field Engineer, Technical Support Specialist, Sales Engineer or Application Specialist or equivalent pre or post sales Technical Support in Telecom or Datacom, with a strong technical foundation
Technical knowledge in FTTH Networks and Data Centers
Fluent French & English writing and speaking
Computer skills (MS Windows based: Power point, Word, Excel, Visio)
Ability to convey technical, complex ideas to highly technical customers/colleagues
Ability to present/give training comfortably and confidently in front of groups from 10-50 people
Good hands-on skills: basic mechanical /troubleshooting/ repair skills
Ability to collaborate effectively within a team, lead meetings to communicate customer needs, and actively listen to customers to understand and address their challenges
Valid driver’s license and appropriate travel documentation required

Job Responsibility

Provide technical guidance and presentations on products to customers, installers and partners
Advise customers on product applications, benefits, and system solutions, including detailed part number recommendations
Provide pre-sales support, including product recommendations, BoMs, system design, training and testing
Provide after-sales assistance, including installation advice, troubleshooting on-site and field analysis of faulty product claims
Document claims thoroughly (observations, photos, data) and share them with the Manager, Quality team, and Product Line Management (PLM)
Give feedback to the development/PLM teams regarding product improvement ideas and compliance with regional standards and norms
Collaborate with 3rd-party vendors to ensure solution compatibility and seamless customer experience

What we offer

Company-wide bonuses and long-term incentives
Access to a savings plan
Health and well-being benefits include medical, dental, vision, life insurance, disability insurance, paid time off, and an Employee Assistance Program
Recognition program to celebrate successes and reward colleagues who make exceptional contributions

Fulltime

Technical Support Specialist I

As a Technical Support Specialist I, you’ll be the first friendly voice our cust...

Location

United Kingdom

Salary:

Not provided

Mindbody

Expiration Date

Until further notice

Requirements

1+ year of customer service or call center experience, ideally in a fast-paced environment
Fluent in French (required)
Strong communicator
Curious and solution-focused
Comfortable with internet browsers, email platforms, and multitasking across systems
Quick learner with a passion for understanding software
Calm under pressure
Eligible to work in the UK (RTW required)

Job Responsibility

Deliver exceptional technical support to English and French-speaking customers
Troubleshoot and resolve basic technical product issues
Navigate multiple support channels (phone, email, chat)
Educate customers on features and services
Document customer interactions
Follow internal knowledge management processes
Escalate complex issues appropriately
Acquire Level 1 Technical Support Certification

Fulltime