Technical Support Specialist, Tier 2 Job at Fullpath

Desktop Support Specialist

We are seeking a skilled and customer-focused Desktop Support Specialist to join...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in desktop support or IT helpdesk role
Strong knowledge of Windows OS, Microsoft Office Suite, and common business applications
Familiarity with Active Directory, remote support tools, and ticketing systems
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Excellent problem-solving and communication skills
Ability to work independently and manage multiple priorities

Job Responsibility

Provide tier 1 and tier 2 technical support for desktops, laptops, printers, and mobile devices
Install, configure, and maintain operating systems, applications, and hardware components
Diagnose and resolve hardware and software issues in a timely manner
Assist with network connectivity troubleshooting and escalate complex issues as needed
Maintain accurate documentation of support requests and resolutions in the ticketing system
Support user onboarding/offboarding, including account setup and permissions
Ensure compliance with company IT policies and security standards
Collaborate with IT team members on projects and system upgrades

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Technical Support Engineer

As a Technical Support Engineer (TSE), you’ll play a critical role in supporting...

Location

Ireland , Dublin

Salary:

Not provided

Vanta

Expiration Date

Until further notice

Requirements

4+ years of technical support experience in a SaaS/Tech environment
2+ years in a Tier 3 or Tier 4 (highest tier) technical support role
Experience supporting Premium Support customers
Located in the United States and able to support an 8 AM–5 PM PT schedule, with rotating on-call responsibilities (including rotational weekends and holidays)
Strong troubleshooting experience with cloud providers (AWS, Azure, GCP)—including monitoring, load balancers, tagging, etc.
Hands-on experience with cloud platforms (AWS, GCP, Azure), operating systems (Windows, macOS, Linux), and cloud application architecture
Solid understanding of APIs (REST and/or GraphQL) and networking fundamentals
Familiar with relational databases (SQL) and document databases (NoSQL, MongoDB)
Familiar with IAM protocols (SAML, OAuth, SCIM) and Identity Providers (Okta, Auth0, O365)
Experience using tools like Datadog or similar log management platforms

Job Responsibility

Provide technical support to Vanta customers through email, screen sharing, and chat, responding within established SLAs
Develop a deep understanding of Vanta’s product capabilities, integrations, configurations, messaging, and more
Own and resolve complex technical customers’ issues, while also partnering with Technical Support Specialists (TSS) on their most challenging cases as the final technical escalation point within the Support team
Demonstrate a strong sense of ownership and accountability for the overall customer experience
Clearly explain complex solutions to customers and document them for future use
Problem-solve and troubleshoot in a repeatable manner, documenting in our Support CRM to help identify trends
Create reproducible test cases and collaborate with Product and Engineering to improve the platform
Validate and escalate bugs to Engineering, keeping customers updated on progress
Contribute to internal and customer-facing documentation, as well as process and workflow improvements
Actively participate in daily troubleshooting sessions, weekly team meetings, and other team activities

What we offer

Industry-competitive salary and equity
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)
Health & wellness stipend
Remote workspace, internet and mobile phone stipend
Commuter benefits, including bike to work scheme and tax commuter ticket scheme
Pension matching
10 company paid holidays plus 25 days of PTO per year
Virtual team building activities, lunch and learns, and other company-wide events

Fulltime

Systems Administrator I

The Workplace Technology Administrator is a senior individual-contributor role r...

Location

United States , Carlsbad

Salary:

59724.00 - 74682.00 USD / Year ▼

24 Hour Fitness

Expiration Date

Until further notice

Requirements

Minimum 3-5 years of experience in IT technical support or systems administration
Minimum 1+ years of hands-on experience with enterprise management tools (BigFix, JAMF, or Okta)
Minimum 2+ years of customer service experience in a high-volume technical environment
Minimum High School diploma or G.E.D.
Minimum Microsoft Certified Professional (MCP), Computing Technology Industry Association (CompTIA) A+ certification, or equivalent technical training
Skilled in managing Windows and Apple endpoints, Microsoft 365, HCL BigFix, JAMF, Microsoft Entra ID, Okta for endpoint and identity management
Practical knowledge of TCP/IP
Proficiency with network health diagnostic tools (Meraki/SolarWinds)
Experience with field-facing hardware: PCs, POS, Wi-Fi Access Points, Printers
Analytical Problem-Solving

Job Responsibility

Identity and Access (IAM): Administer user lifecycle processes, including provisioning and deprovisioning within Okta, Entra ID, and Active Directory
Endpoint Management: Maintain compliance, security (Trend Vision One), and patching across the fleet using HCL BigFix Lifecycle and JAMF
Print and Software Governance: Administer the printer management environments and monitor software deployment (Microsoft/Adobe/etc.) for license compliance and optimization
Operational Monitoring: Use tools like Power BI Dashboards, Endpoint Management systems, and SolarWinds to detect and address issues before they affect club operations
Tier 2 Technical Anchor: Serve as the primary Tier 2 technical escalation resource for the IT Support Center
resolve complex issues across Windows, macOS, mobile devices, enterprise systems, and applications
Knowledge Operationalization: Translate technical resolutions into SOPs and Knowledge Base articles to improve First Day Resolution metrics
SLA and OLA Compliance: Manage the escalated ticket queue to meet or exceed all SLAs and OLAs
Feedback and Coaching: Review Tier 1 escalations and provide coaching, feedback, and improved troubleshooting methods to Support Center Specialists
Vendor Coordination: Coordinate with external vendors to drive resolution of high-impact incidents and maintain effective working relationships

What we offer

Free Club Membership
Employee Assistance Program (EAP)
Basic Group Live and AD&D Insurance ($10,000)
401k Savings and Investment Plan
For average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits
All 24 Hour Team members, and their eligible dependents, receive a complimentary membership

Fulltime

Technical Support Specialist II

The Tier 2 Technical Support Specialist provides advanced technical support for ...

Location

United States , Enon

Salary:

24.00 - 25.00 USD / Hour

7-Eleven, Inc

Expiration Date

Until further notice

Requirements

Associates/2 Yr Degree
2+ years of relevant work experience
Ability to perform repeated bending, standing and reaching
Advanced troubleshooting skills for hardware, software, and networking issues, particularly for POS systems, payment terminals, and store IT infrastructure
Strong experience with remote desktop tools (e.g., TeamViewer, BeyondTrust, Microsoft Remote Desktop) and system monitoring platforms
Proficiency in ticketing and IT service management systems (e.g., ServiceNow, Zendesk, JIRA) for tracking escalations and resolutions
Knowledge of networking concepts, including VLANs, firewalls, DHCP, DNS, and VPN configurations
Experience with system logs, error reports, and command-line diagnostics to analyze and troubleshoot issues
Familiarity with Active Directory, group policies, and user authentication processes
Understanding of IT security best practices, data protection policies, and compliance standards

Job Responsibility

Serve as the escalation point for Tier 1 support, handling more complex technical issues related to POS systems, payment terminals, store networks, and IT infrastructure
Perform advanced troubleshooting using remote desktop tools, system logs, network diagnostics, and monitoring platforms
Investigate and resolve recurring issues by analyzing trends in incidents and identifying root causes
Configure, deploy, and troubleshoot software updates, system patches, and hardware replacements
Collaborate with Tier 3 and specialized resolver groups to escalate high-priority or system-wide issues while ensuring a seamless transition of information
Utilize ticketing systems to document troubleshooting steps, resolutions, and escalation details for knowledge-sharing and process improvement
Assist in maintaining and updating knowledge base articles and training materials for Tier 1 specialists
Participate in testing and validation of new store technology rollouts, system updates, and hardware deployments
Work on network-related issues, including connectivity troubleshooting, firewall configurations, and VPN setup for remote locations
Provide mentorship and training to Tier 1 specialists to improve first-call resolution rates and overall support efficiency

Fulltime