CrawlJobs Logo

Technical Support Specialist - Product Troubleshooting

staffvirtual.com Logo

STAFFVIRTUAL

Location Icon

Location:

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are hiring a Technical Support Specialist for a client that offers hands-on, build-it-yourself products designed for learning and creativity. This role goes beyond traditional customer support. You will help customers successfully assemble, troubleshoot, and enjoy their products. You'll work closely with users (often beginners) to resolve build issues, identify product concerns, and guide them through solutions in a clear and supportive way.

Job Responsibility:

  • Provide high-quality support via tickets, email, chat, and phone calls
  • Troubleshoot product-related issues, including: assembly and build challenges, missing or damaged parts, mechanical or functionality concerns, navigating instructions or digital guides
  • Guide customers through step-by-step solutions in a clear, friendly, and easy-to-follow manner
  • Simplify technical concepts for non-technical users
  • Diagnose issues and determine appropriate resolutions (troubleshooting vs replacement)
  • Coordinate replacements or escalate product issues when necessary
  • Document solutions and contribute to internal knowledge bases
  • Identify recurring issues and provide feedback to improve products and processes
  • Collaborate with internal teams

Requirements:

  • 1 to 3 years of experience in technical support, product support, or customer support with troubleshooting responsibilities
  • Experience with Discord (and moderating on the platform)
  • Has a basic understanding of Coding in C++, working with Arduinos and robotics
  • Strong problem-solving and critical thinking skills
  • Experience guiding customers through step-by-step troubleshooting
  • Excellent written and spoken English with a clear, conversational tone
  • Experience handling multi-channel support (tickets, email, chat
  • phone is a plus)
  • Must have a reliable laptop and high-speed internet connection
  • Willing to work night shift

Nice to have:

Familiarity with Gorgias, Slack, and Google Workspace

What we offer:
  • Competitive compensation package
  • Remote role with flexibility
  • Work with a creative, mission-driven startup in the EdTech space

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
STAFFVIRTUAL - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Technical Support Specialist - Product Troubleshooting

Product Support Specialist

We are a company in the IT Consulting sector, located in the United States, and ...
Location
Location
United States , Manchester
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong knowledge of Linux operating systems
  • Experience with MySQL
  • Excellent problem-solving skills
  • Ability to handle customer support inquiries efficiently
  • Capability to work in a fast-paced environment
  • Strong verbal and written communication skills
  • High degree of professionalism and dedication to customer satisfaction
Job Responsibility
Job Responsibility
  • Serve as the main point of contact for customer inquiries, providing detail oriented and courteous support
  • Assist customers with the functionalities of our software and hardware products, answering any questions they may have
  • Perform Tier I remote troubleshooting services, such as reviewing monitored device configurations and explaining what certain alarms indicate
  • Utilize remote software to access both customer and internal hardware
  • Work with Developers and other teams to resolve technical issues
  • Contribute to the Knowledgebase
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
  • Fulltime
Read More
Arrow Right

Technical Support Specialist

In this role, you'll troubleshoot technical issues, maintain office hardware/sof...
Location
Location
United States , Ramsey
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years in IT support or related role
  • Proficiency in Windows and Mac OS
  • Linux experience is a plus
  • Strong troubleshooting, organizational, and communication skills
  • Familiarity with network and hardware setup, including VOIP phones and peripherals
  • Ability to prioritize and manage multiple tasks effectively
Job Responsibility
Job Responsibility
  • Support employees with Microsoft Office products, video conferencing tools, and office hardware
  • Install, configure, and maintain IT equipment such as computers, phones, and printers
  • Troubleshoot and resolve technical issues on the production floor
  • Manage user accounts and permissions via Active Directory
  • Collaborate with our managed service provider on IT-related needs
  • Train staff on hardware/software use and ensure workplace efficiency
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in 401(k) plan
  • Free online training
  • Fulltime
Read More
Arrow Right

Technical Support Specialist II

PagerDuty is looking for Technical Support professionals with 2 to 5 years of ex...
Location
Location
Chile , Santiago
Salary
Salary:
Not provided
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Know basic concepts of REST API, ideally having worked with Postman
  • Basic understanding of cloud computing platforms (AWS, GCloud, ServiceNow, Azure)
  • Understanding of automation workflows, monitoring, and scripting tools used in enterprise operations
  • Understanding of authentication and security processes
  • Knowledge of enterprise communication implementations (slack, ms teams, etc)
  • Experience resolving customer issues using multiple tools, including ticketing solutions (such as Salesforce, Jira) and phone, chat and email
  • Hands-on product technical support experience with Enterprise Software and SaaS solutions
  • All communications internally and to our customers are in English. Proficient command of spoken and written English is required
  • with 2 to 5 years of experience in the above mentioned functions
Job Responsibility
Job Responsibility
  • Provide excellent customer service and product support to PagerDuty customers
  • Take all first-line calls from customers and identify, classify, and troubleshoot issues reported
  • Successfully resolve customer emails and phone requests through the use of varied ticketing, content, and task management tools
  • Identify the root cause, understand customers' needs, and set expectations accordingly
  • Escalate issues that require involvement from Support Engineers, Product Engineers, paor Subject Matter Experts
  • Improve our official support documentation by adding to our processes, how-tos, guidelines, and documentation with your own suggestions
  • Perform administrative tasks required within the Support Delivery area (reporting of hours, preparation of effort estimates, etc.)
  • Attend and actively participate in the activities and meetings of your work team, providing feedback that promotes continuous improvement
  • Lead tickets from high-priority customers on an on-call basis
  • Provide solutions to Enterprise customer's issues through support cases and screen-sharing meetings
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Fulltime
Read More
Arrow Right

Technical Support Specialist

Technical Support Specialist role at Seamless.AI, working 100% remotely to manag...
Location
Location
United States
Salary
Salary:
Not provided
https://seamless.ai/ Logo
Seamless.AI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-3 years of technical customer support experience, ideally in SaaS or with a software product
  • Experience with Salesforce Service Cloud ticketing system highly preferred
  • CRM experience is a plus
  • Passion for delivering exceptional customer experiences with prior support experience via email, chat, and calls
  • Strong technical troubleshooting skills with ability to investigate, diagnose, and fully resolve issues
  • Proven success handling complex technical support cases and guiding escalations through to resolution
  • Quick learner with expertise in software and interest in APIs, CRM integrations, and solving technical challenges
  • Excellent verbal and written communication skills
Job Responsibility
Job Responsibility
  • Work 100% remotely to assist customers, resolving issues through email, calls, and other communication channels
  • Deliver positive, professional, and solutions-oriented support to sales, marketing, and service professionals across our customer base
  • Communicate thoughtful, customized solutions that help customers overcome challenges and grow their business
  • Demonstrate composure, resilience, and adaptability as customer needs evolve and case volumes shift
  • Build and maintain in-depth knowledge of Seamless.AI to troubleshoot and resolve software issues, collaborating with product and engineering teams as needed
  • Partner with account managers and sales teams to identify opportunities for customer growth and expanded platform adoption
  • Fulltime
Read More
Arrow Right

Technical Support Specialist

The Enterprise Technical Support Team at Airtable plays a pivotal role in helpin...
Location
Location
United States
Salary
Salary:
65000.00 - 85500.00 USD / Year
airtable.com Logo
Airtable
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with Airtable, personally or professionally
  • Experience in an enterprise-focused technical support role within a B2B tech environment
  • Excellent written and verbal communication skills
  • Strong analytical skills and technical aptitude for solving complex problems
  • Natural curiosity and continuous learning mindset
  • Self-driven desire to exceed expectations
  • Experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology
Job Responsibility
Job Responsibility
  • Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls)
  • Deliver a world-class customer experience by actively listening, empathizing, and resolving issues
  • Escalate complex issues to senior technical teams or relevant stakeholders
  • Accurately document all customer interactions and technical issues in Salesforce
  • Contribute to the growth of Airtable’s knowledge base by creating and updating resources
  • Stay ahead of new features and product updates
  • Educate customers on best practices and help them leverage Airtable
What we offer
What we offer
  • Benefits
  • Restricted stock units
  • Incentive compensation
  • Fulltime
Read More
Arrow Right

Technical Support Specialist

We are a leading software provider in the GPS and Data industry and we are looki...
Location
Location
Salary
Salary:
16.00 - 20.00 USD / Hour
datablaze.com Logo
Datablaze
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in technical support or help desk role
  • Excellent problem-solving skills and attention to detail
  • Strong communication skills, both verbal and written
  • Knowledge of software troubleshooting and IT support principles would be beneficial
  • Possess excellent phone and email etiquette
  • Be a team player that is excited to take on new roles
  • Be detail oriented & have a high level of accountability
  • Be comfortable diagnosing product issues
  • Be highly proficient in Microsoft Excel
Job Responsibility
Job Responsibility
  • Provide technical support and assistance to end-users
  • Maintain accurate records of all support requests and resolutions
  • Collaborate with team members to identify and implement solutions to recurring issues
  • Shipping & inventory management
  • Quality control, product testing, and product integrations
  • Preparing packages for shipment and providing customer support
  • QA-ing software systems
  • Handling aspects of new product integrations
What we offer
What we offer
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Bonus opportunities
Read More
Arrow Right

Technical Support Specialist

Are you passionate about technology and driven to combat cybercrime? Join Hornet...
Location
Location
Philippines , Cebu
Salary
Salary:
Not provided
hornetsecurity.com Logo
Hornetsecurity
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent logical, analytical and problem-solving skills
  • Good customer etiquette and the ability to manage high profile customers well under pressure
  • Experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
  • Good understanding of basic networking protocols
  • Excellent English communication skills, both written and verbal
  • Quick learner and self-starter
  • Knowledge/experience with Hyper-V and/or VMware virtualization platforms
  • Experience as a network/system administrator or Technical Support representative
  • Deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model)
  • Knowledge/experience with Microsoft VSS
Job Responsibility
Job Responsibility
  • Diagnose and resolve corporate clients’ technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements
  • Build personal customer relationships and focus on offering an awesome customer experience
  • Escalate issues to our development team and co-ordinate such issues until they are solved
  • Convey customer feedback to product development staff
  • Keep customers informed on how and when issues are resolved
  • Interact with other teams to provide a comprehensive and high-quality support
  • Help in user education
What we offer
What we offer
  • Free space for innovation and independent action in a fast-growing international company with a promising future
  • Short decision paths and flat hierarchies in an open work atmosphere
  • Personal and professional development opportunities
  • No dress code
Read More
Arrow Right

Technical Support Specialist

Join our small, high-impact Technical Support team in one of our offices in eith...
Location
Location
Netherlands , Maastricht
Salary
Salary:
Not provided
mollie.com Logo
Mollie
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven ability to apply strong analytical and effective problem-solving skills in a technical support context
  • Proficiency in interacting with RESTful APIs, including hands-on experience with request/response debugging using tools like Postman
  • Required ability to read and interpret PHP code for troubleshooting and analysis of customer issues
  • Solid knowledge of Webshop Technologies, such as Woocommerce and Prestashop
  • Excellent communication skills, capable of distilling complex technical issues into clear, easy-to-understand messages for diverse audiences
  • Fluency in English plus one other language (NL, FR, DE, ES, or PT)
Job Responsibility
Job Responsibility
  • Deliver direct technical support for custom API integrations and plugins through email and phone
  • Advise customers and partners on the best technical implementation of Mollie for their unique systems
  • Act as the primary point of contact and escalation for complex technical questions coming from internal teams (Sales, Customer Success, and Customer Support)
  • Drive continuous improvement by actively providing feedback to the business via Subject Matter Expert (SME) channels to enhance our technical products
  • Develop and deliver internal technical training and documentation to upskill other teams and departments
  • Quickly prioritize tasks and make sound decisions based on urgency and stakeholder needs to resolve critical issues fast
What we offer
What we offer
  • 20 days working from abroad
  • Wellbeing Budget (€60 per month net)
  • Lifestyle and Health Support via OpenUp
  • 26 holiday days plus an extra 2 days off in between 27 and 31 December
  • Commute options (NS Business Card and bike lease plan)
  • Birthday off
  • WFH Equipment Budget (€400 one off)
  • Hybrid working with WFH & Internet allowance (€60 a month)
  • Discounted Lunch (less than €4)
  • Health Insurance (Insure with ONVZ or receive €125 net)
  • Fulltime
Read More
Arrow Right