Technical Support Specialist, Product Technical Support Job at Antech Diagnostics (Loveland)

Technical Support Specialist, Product Technical Support

Antech Diagnostics

Location:
United States , Loveland

Category:
Customer Service

Contract Type:
Not provided

Salary:

25.00 - 28.00 USD / Hour

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Job Description:

The Specialty Products Technical Support Agent strives to deliver on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. The Specialty Products Technical Support Agent provides medical and technical support to clinics for products as they relate to animal health care. The Specialty Products Technical Support Agent performs a variety of responsibilities that require sound judgment and patience to provide a high level of efficient customer service while regularly managing a large volume of inbound and outbound calls, faxes and emails. This position works both independently and within a team environment and must be open to input and feedback from colleagues.

Job Responsibility:

Troubleshoots technical issues and resolves customer complaints with veterinarians and veterinary staff, as related to portfolio products and services
Responsible for the daily review of patient histories, IgE allergy test results, and immunotherapy recommendations for data entry accuracy and appropriate allergen selection prior to result transmittal to clinics
Responsible for inbound and outbound calls regarding patient-specific immunotherapy
Assists veterinarians and veterinary staff regarding infectious disease point of care test protocols, reading results, specificity/sensitivity, and accuracy
Promotes health care and disease prevention
Maintains diligent recordkeeping within Customer Relationship Management (CRM) database system
Work in partnership with Specialty Product Technical Support Veterinarians and other channels within the organization, such as marketing, to create educational tools for customers to promote their understanding of how to integrate allergy into their practice
Other duties as assigned in support of customer service, point of care

Requirements:

Minimum of 3 years’ experience in clinical veterinary practice experience with use of Point of Care systems is required
Customer care and support experience of at least 2 years
Current Veterinary Technology license to practice in Colorado required
Associates degree in Veterinary Technology or related field, or equivalent related experience (e.g. years of experience as a Veterinary Assistant)
Full knowledge and understanding of Antech’s products and services
Consistently displays strong analytical and problem-solving ability
Displays excellent communication skills
especially good listening skills
Displays a strong customer focus within a team environment
Is available to, and works cooperatively with, team members
Ability to work in a corporate environment where daily client interaction is over the phone and at the computer
Consistently displays strong organizational and planning skills, great attention to detail and ability to multi-task
Intermediate ability with Microsoft Office Suite, Internet Software and E-mail required

Nice to have:

Familiarity with CRM or similar database software program
Familiarity with or interest in allergy medicine

What we offer:

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Additional Information:

Job Posted:
May 15, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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