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Technical Support Specialist - NetApp

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Arrow Electronics

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Location:
Portugal

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Technical Support Specialist - NetApp, delivers proactive and preventive support for NetApp systems. This role requires a strong grasp of NetApp technologies and managed services, working closely with both internal support teams and our valued customers. We’re seeking a motivated professional who is passionate about IT services and eager to grow within our organization. This is a fully remote vacancy.

Job Responsibility:

  • Ensure operational continuity of NetApp systems on-premises or in the cloud
  • Execute centralized deployment services
  • Handle customer tickets in a professional way as per Arrow’s ways of working
  • Provide monthly activity reports to customers
  • Respond to system alerts, support tickets, and customer change requests
  • Serve as the technical advisor and point of contact for customers
  • Collaborate with internal teams and NetApp support to ensure a high-quality customer experience
  • Stay updated on industry trends, emerging technologies, and the NetApp roadmap
  • Participate in the on-call rotation to cover 24x7 service continuity

Requirements:

  • Degree or equivalent training in Information and Communication Technology (ICT)
  • Minimum 15 years of experience on NetApp products support and administration
  • Strong background of Storage infrastructure platforms
  • Familiarity with cloud technologies such as Azure, AWS, or Google Cloud
  • Understanding of ITIL and/or Agile methodologies is a plus
  • Excellent communication skills with the ability to convey technical details to non-technical stakeholders
  • Role model for his team mates in both technical aspects, customer handling and professional attitude
  • Team player
  • Capable of working both independently and within an international team
  • Strong organizational skills with the ability to prioritize and meet deadlines
  • Proficiency in Portuguese, Spanish and English

Nice to have:

Understanding of ITIL and/or Agile methodologies is a plus

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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