CrawlJobs Logo

Technical Support Specialist - NetApp

Portugal · Job Posted April 23, 2026
Apply Position
Job Link Share

Job Description

Technical Support Specialist - NetApp, delivers proactive and preventive support for NetApp systems. This role requires a strong grasp of NetApp technologies and managed services, working closely with both internal support teams and our valued customers. We’re seeking a motivated professional who is passionate about IT services and eager to grow within our organization. This is a fully remote vacancy.

Job Responsibility

  • Ensure operational continuity of NetApp systems on-premises or in the cloud
  • Execute centralized deployment services
  • Handle customer tickets in a professional way as per Arrow’s ways of working
  • Provide monthly activity reports to customers
  • Respond to system alerts, support tickets, and customer change requests
  • Serve as the technical advisor and point of contact for customers
  • Collaborate with internal teams and NetApp support to ensure a high-quality customer experience
  • Stay updated on industry trends, emerging technologies, and the NetApp roadmap
  • Participate in the on-call rotation to cover 24x7 service continuity

Requirements

  • Degree or equivalent training in Information and Communication Technology (ICT)
  • Minimum 15 years of experience on NetApp products support and administration
  • Strong background of Storage infrastructure platforms
  • Familiarity with cloud technologies such as Azure, AWS, or Google Cloud
  • Understanding of ITIL and/or Agile methodologies is a plus
  • Excellent communication skills with the ability to convey technical details to non-technical stakeholders
  • Role model for his team mates in both technical aspects, customer handling and professional attitude
  • Team player
  • Capable of working both independently and within an international team
  • Strong organizational skills with the ability to prioritize and meet deadlines
  • Proficiency in Portuguese, Spanish and English

Nice to have

Understanding of ITIL and/or Agile methodologies is a plus

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Technical Support Specialist - NetApp

8 matching positions

Technical Specialist

We are seeking a Technical Specialist & Service Delivery Manager for Storage, Ba...
Location
Location
United Kingdom , Newport; Portsmouth; Stevenage
Salary
Salary:
Not provided
airbus.com Logo
Airbus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have or be able to obtain UK Eyes Only SC/DV Security Clearance via the UK Intelligence Community (UKIC) process
  • Experience in a technical role within the aerospace, defence, or a highly regulated technology-driven industry
  • Strong technical skills and experience: Specifically IT Products such as NetApp, Veeam, HPE Servers & ESXi
  • ITIL accredited with workplace experience
  • Experience in Contract management
  • Previous experience working in a product based delivery model
Job Responsibility
Job Responsibility
  • Technical Support and Consultation: Provide expert technical guidance and support to engineering teams, project managers, and stakeholders
  • Act as a subject matter expert in specific technology domains
  • Documentation and Reporting: Prepare comprehensive technical documentation, including specifications, reports, and presentations
  • Communicate technical findings and recommendations effectively to diverse audiences
  • Monitor both in-sourced and outsourced teams and activities in conjunction with contract management
  • Perform ITIL-based processes including incident, problem, change, configuration management, asset Management, major incident management, and entry into service
  • Contribute to annual capacity planning and budget management for managed products
  • Facilitate Entry-Into-Service from Plan and Build team to the Supplier in Run Operations as part of a Multi-Function team
  • Working in a team of 8 designing, implementing and maintaining the infrastructure in operational condition, E2E, in line with OLA/SLAs focusing on both Business continuity and end user satisfaction via our 3rd party supplier
What we offer
What we offer
  • Competitive salary
  • annual profit share
  • contributory pension
  • share options
  • car leasing scheme
  • free onsite parking
  • season ticket loan
  • tax-free technology scheme
  • discounted shopping
  • 37 hour week
  • Fulltime
Read More
Arrow Right

Technical Infrastructure Specialist

Take your career to the next level with Amaris Consulting as a Technical Infrast...
Location
Location
Spain , Montcada I Reixac
Salary
Salary:
Not provided
amaris.com Logo
Amaris Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Higher Technician in Electrotechnical and Automated Systems or Telecommunications and IT Systems, or a university degree in Engineering (Mechanical, Industrial, or Building Engineering preferred)
  • Advanced Spanish and minimum B2 level English
  • Experience interpreting technical drawings in PDF or CAD
  • Familiarity with monitoring tools (e.g., Nagios) and reporting tools (e.g., Grafana)
  • Knowledge of data center hardware: Active equipment (Cisco, NetApp, Firewalls, Routers, etc.) and Passive infrastructure (UPS, Cooling systems, PDUs, Patch Panels, Temperature Sensors, Flood Detectors, etc.)
  • Strong attention to detail, organizational skills, fast learning ability, and proactive mindset
Job Responsibility
Job Responsibility
  • Generate and review technical documentation for infrastructure projects
  • Interpret and analyze technical blueprints and CAD/PDF schematics
  • Identify and document active and passive equipment within data center environments
  • Support project teams with accurate technical data and reporting
  • Use Nagios for infrastructure monitoring and Grafana for performance reporting
  • Collaborate with internal teams to ensure smooth project kick-offs and follow-ups
What we offer
What we offer
  • Tailored career path and regular salary evaluations
  • Tech Academy, Udemy, language sessions, webinars, and workshops
  • Annual personal learning budget and company-paid certifications
  • Flexible work policies, including remote work options
  • Transit & restaurant tickets
  • Kindergarten support
  • Private health insurance
  • WeCare program — dedicated support for employees in critical situations
  • Fulltime
Read More
Arrow Right

Client Executive

At NetApp, we have a history of helping customers turn challenges into business ...
Location
Location
Ireland , Cork
Salary
Salary:
Not provided
netapp.com Logo
NetApp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Develop relationship maps within accounts and plans to expand depth and quality of relationships with buyers and influencers
  • Assist in developing account plans and work with assigned Account Technology Specialists to formulate a long-term product strategy for new and existing NetApp product lines
  • Support and coordinate the end-to-end sales cycle including pipeline generation, qualification, solution design, pricing and quoting, deal/contract negotiation
  • Act as a sales facilitator, engaging the right experts at the right place and right time
  • Manage multiple concurrent sales motions (some owned by specialist sellers or other sales roles) to ensure a customer-centric approach, while supporting other sellers or specialists in identifying opportunities
  • Collaborate with partners on co-selling efforts in the account
  • Proven track record of meeting quota and driving net new business
  • Ability to build strong relationships with customers and partners
  • Understanding of the customers' goals and ability to demonstrate value to clients
  • Organized and disciplined with the ability to coordinate and support multiple concurrent selling efforts by NetApp sales specialists and partners
Job Responsibility
Job Responsibility
  • Managing the sales activity in a set of Commercial accounts to achieve assigned sales quota
  • Collaborating and coordinating with various sales and pre-sales roles associated with the account to develop and grow the NetApp business in the account across Ireland
  • Serving as a trusted advisor to the customer’s senior leadership and using business acumen and technical expertise to maximize revenue from the account
What we offer
What we offer
  • Volunteer time off (40 hours of paid volunteer time each year)
  • Well-being (Employee Assistance Program, fitness, and mental health resources)
  • Time away (Paid time off for vacation and to recharge)
  • Fulltime
Read More
Arrow Right

Sr. Solution Engineer - Cloud & AI Infrastructure

Are you curious, enthusiastic about infrastructure, and ready to solve complex c...
Location
Location
Indonesia , Jakarta
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6+ years of technical pre-sales or technical consulting experience
  • OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years of technical pre-sales or technical consulting experience
  • OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years of technical pre-sales or technical consulting experience
  • OR equivalent experience
  • Familiarity with enterprise platforms such as SAP, Oracle, and ISVs like NetApp, VMware, and RedHat
  • Knowledge of regulatory frameworks and Public Sector compliance standards
  • Proven experience in cloud infrastructure, including migration of workloads such as Windows, SQL, Linux, and PostgreSQL
  • Experience designing or selling solutions involving hybrid networking, secure connectivity, or network performance optimization in enterprise environments
  • Hands-on experience with Azure Kubernetes Service (AKS), App Platform, and containerization strategies
  • Strong understanding of Azure services, including security, compliance, and hybrid cloud scenarios
Job Responsibility
Job Responsibility
  • Drive technical sales by using technical demos, proofs of concept, and technical architecture accelerators to influence solution design and enable deployments
  • Lead architecture sessions and technical workshops to accelerate Azure adoption
  • Build trusted relationships with platforms leads to co-design secure, scalable solutions
  • Resolve technical blockers by collaborating with engineering and sharing customer insights
  • Maintain expertise in cloud migration (Windows, SQL, Linux, PostgreSQL, app workloads), resiliency, security, and compliance
  • Deepen knowledge of enterprise apps (SAP, Oracle) and Azure VMware Solution (AVS)
  • Represent Microsoft in customer forums and technical communities through thought leadership
  • Be the Voice of Customer to share insights and best practices, connect with the Engineering team to remove key blockers and drive product improvements
  • Identify and Support the creation of new pipeline within customer engagements in collaboration with the Specialist
  • Embody our culture and values
  • Fulltime
Read More
Arrow Right

Senior Solutions Engineer

As a NetApp Solutions Engineer (SE) supporting major Federal Systems Integrator ...
Location
Location
United States , Vienna
Salary
Salary:
193800.00 - 250800.00 USD / Year
netapp.com Logo
NetApp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience architecting or operating enterprise data infrastructure, including storage, cloud, and data management platforms
  • Expertise in Artificial Intelligence, Cyber Resiliency, Data Security, and IT Automation/Orchestration
  • Proven experience building on‑premises and hybrid multi‑cloud solutions across AWS, Azure, Google Cloud, and/or classified environments
  • Familiarity with Federal Systems Integrators, contract capture cycles, and federal program delivery models
  • Strong communication and presentation skills, with the ability to build trust across technical and business stakeholders
  • Typically requires 10+ years of relevant experience with a bachelor’s degree (or equivalent work experience)
  • U.S. citizenship required
  • active Security Clearance preferred
Job Responsibility
Job Responsibility
  • Partner with account executives to develop technical strategies that expand NetApp’s presence and influence across major FSI accounts, programs, and federal agencies
  • Architect and design hybrid multi‑cloud solutions that integrate NetApp technologies with key ecosystem partners to meet customer mission outcomes
  • Advise and collaborate with account teams and technical specialists to leverage broader NetApp and partner resources in support of large, complex FSI‑led programs
  • Conduct customer and partner engagements, demonstrations, and proofs of concept, guiding customers through solution validation and adoption
  • Build trusted relationships with FSI technical leadership, customer engineering teams, program management, and technical decision‑makers, clearly articulating the business and mission value of NetApp solutions
  • Represent NetApp at industry events, partner briefings, and customer meetings, both in person and virtually
  • Provide technical mentorship to peers and contribute to strategic pursuits and capture activities supporting large FSI programs
What we offer
What we offer
  • Health Insurance
  • Life Insurance
  • Retirement or Pension Plans
  • Paid Time Off
  • various Leave options
  • employee stock purchase plan
  • and/or restricted stocks (RSU’s)
  • Volunteer time off (40 hours of paid volunteer time each year)
  • Employee Assistance Program, fitness, and mental health resources
  • Paid time off for vacation and to recharge
  • Fulltime
Read More
Arrow Right

Specialist - Data Protection

The Data Protection Specialist will be responsible for driving pipeline creation...
Location
Location
United States
Salary
Salary:
194500.00 - 456500.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-7 years of consultative software solution selling required
  • Background in data protection preferred
  • University or bachelor's degree preferred
  • Experience in a major technology company (HPE, Dell/EMC Data Protection, Pure, Netapp, etc) or with a data protection company (Veeam, Cohesity, Rubrik, Commvault) preferred
  • Infrastructure experience required (Cloud or on-prem)
  • VAR experience a plus
  • Experience Building a territory from $0 to $1M+
  • Proven background selling to multiple types of customers – Commercial/Mid-Market and Enterprise
  • Strong relationships in VAR/Reseller/Managed Provider ecosystem
  • Cybersecurity experience a plus
Job Responsibility
Job Responsibility
  • Responsible for sales of Zerto and Data Protection products and solutions in assigned territory, industry or accounts
  • Creates and drives the Zerto and Data Protection sales pipeline
  • Collaborates with the account pursuit teams to leverage their solutions expertise for business development
  • Build sales readiness and reduces client learning curve through effective knowledge transfer in Zerto and Data Protection products
  • Contributes to development of quota objectives and future direction for Zerto and Data Protection product lines
  • Directs and coordinates supporting sales activities related to pipeline hygiene through account managers, Presales, channel partners and other relevant stakeholders
  • Effectively uses internal sales tools to maintain a healthy pipeline and the account plan in a timely fashion
  • Collaborates across the HPE teams to deliver a consistent approach to developing business, including account planning for end-to-end solutions
  • Assesses solution feasibility from a technical and business perspective to determine qualify-in/qualify-out status
  • Negotiates and drives profitable deals to ensure successful closure and a high win rate
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Sales Specialist, Storage (Northeast) Telco

We are seeking a Telco Storage Sales Specialist. The is a US based telework posi...
Location
Location
United States
Salary
Salary:
194500.00 - 456500.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University or Bachelor's degree preferred
  • Demonstrated achievement of progressively higher quota, interface with diverse business customers at all levels
  • Typically 6+ years of sales experience
  • Experience in storage sales, typically 3+ years
  • Extensive vertical industry knowledge required
  • Project management experience required
  • 5+ years of selling experience with a major storage company (Dell/EMC, Pure, NetApp)
  • Proven customer relationships with 5 major customers in the assigned territory
  • Expert in working with indirect channel model
  • Deep competitive knowledge of at least 1 major storage vendor
Job Responsibility
Job Responsibility
  • Responsible for sales of storage products and solutions in assigned territory, industry or accounts
  • Uses advanced storage expertise to seek out new opportunities for customer value by expanding and enhancing existing opportunities
  • Creates and drives the storage sales pipeline
  • Captures leads outside of specialization and uses closed-loop lead management to ensure assignment and follow-up by others
  • Collaborates with the account pursuit teams to leverage their solutions expertise for business development
  • Build sales readiness and reduces client learning curve through effective knowledge transfer in storage
  • Contributes to development of quota objectives and future direction for storage product lines
  • Directs and coordinates supporting sales activities related to pipeline hygiene through account managers, Presales, channel partners and other relevant stakeholders
  • Effectively uses internal sales tools to maintain a healthy pipeline and the account plan in a timely fashion
  • Collaborates across the HPE teams to deliver a consistent approach to developing business, including account planning for end to end solutions
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Federal Storage Sales Specialist

Federal Storage Sales Specialists are solution specialist responsible for leadin...
Location
Location
United States
Salary
Salary:
194500.00 - 456500.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of sales experience working directly with the Department of Defense
  • 3+ years of storage sales, selling experience with a major storage company (Dell/EMC, Pure, NetApp) preferred
  • Demonstrated achievement of progressively higher quota, interface with diverse business customers at all levels
  • Extensive vertical industry knowledge required
  • University or Bachelor's degree preferred
  • Possesses expertise to be able to assess solution feasibility from a technical and business perspective
  • Uses expertise to negotiate and drive deals to ensure successful closure and a high win rate
  • Demonstrates hunter mentality to actively pursue for solution opportunities
  • Possesses the ability to independently articulate the technical solution and the commercial benefits to the client
  • Possesses knowledge of digital and modern methods to connect and sell
Job Responsibility
Job Responsibility
  • Responsible for sales of storage products and solutions in assigned territory or accounts
  • Uses advanced storage expertise to seek out new opportunities for customer value by expanding and enhancing existing opportunities
  • Creates and drives the storage sales pipeline
  • Captures leads outside of specialization and uses closed-loop lead management to ensure assignment and follow-up by others
  • Collaborates with the account pursuit teams to leverage their solutions expertise for business development
  • Build sales readiness and reduces client learning curve through effective knowledge transfer in storage
  • Contributes to development of quota objectives and future direction for storage product lines
  • Directs and coordinates supporting sales activities related to pipeline hygiene through account managers, Presales, channel partners and other relevant stakeholders
  • Effectively uses internal sales tools to maintain a healthy pipeline and the account plan in a timely fashion
  • Collaborates across the HPE teams to deliver a consistent approach to developing business, including account planning for end to end solutions
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right