Technical Support Specialist - L2 - Customer Care Job at Randstad (Mississauga)

Manager, Customer Support

We're looking for an experienced Customer Support Manager to scale our global su...

Location

United States , Denver

Salary:

Not provided

Heidi

Expiration Date

Until further notice

Requirements

4+ years experience working as a manager in a customer support/technical support service capacity
Experience hiring, onboarding and managing senior support roles, such as enterprise specialists or support engineers
Proven success handling complex troubleshooting, escalations, and high-impact customer situations
Experience working cross-functionally with Sales, Customer Success, Product and Engineering teams
A customer-first mindset, with a focus on trust, clarity, and care
Strong people-leadership skills, with the ability to coach experienced ICs and build high-performing teams
Sound judgment and calm decision-making in ambiguous, high-pressure situations
Strong analytical skills, with the ability to translate data and patterns into action
Clear, structured communicator who can work effectively with technical and non-technical stakeholders and the ability to motivate and inspire is a must
Comfortable operating at multiple levels - from detailed operational execution to broader planning and coordination

Job Responsibility

Hire, lead, coach, and develop Enterprise Customer Support Specialists and Customer Support Engineers, setting clear expectations for quality, and customer communication
Support senior ICs in handling complex investigations, high-risk clinical scenarios, and technically challenging cases
Provide regular 1:1s, feedback, and development support, helping individuals grow in depth, confidence, and decision-making
Assess agent performance against expectations and competencies, owning performance assessments and development planning
Position and support your team to succeed by a sustained focus on the fundamentals (speed, quality, tone, backlog management, throughput and resolution), remove roadblocks, encourage collaboration
Own recruitment and onboarding of Enterprise Customer Support Specialists and Support Engineers, including conducting interviews, providing structured feedback, and helping new hires to ramp effectively and feel supported
Hire talent with strong technical and documentation skills who raise the bar
Act as a senior escalation point for complex, sensitive, or high-impact customer issues. Guide customers and internal teams through challenging situations with calm, clarity, and sound judgment
Ensure escalations are prioritised appropriately and resolved in a way that protects customer trust and experience
Identify patterns in escalations that indicate systemic risk or opportunity

What we offer

Additional paid day off for your birthday and wellness days
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career

Fulltime

Technical support specialist - l2 - customer care

As a Technical Support Specialist (L2) within our customer care specialization, ...

Location

Canada , Mississauga

Salary:

32.50 - 33.00 CAD / Hour

Randstad

Expiration Date

June 01, 2026

Requirements

2-3 years of experience in a contact centre or technical support role with a progression to senior or specialist levels
Demonstrated experience handling technical escalations and mentoring junior staff
Strong understanding of web-based applications, authentication methods, and API integration
Willing to work late evening/overnight shifts
Ability to pass a standard criminal record check
5 days a week in office

Job Responsibility

Serve as the primary escalation point for L1 agents on complex technical cases and service inquiries
Investigate high-level complaints, including service timing disputes and compliance concerns
Gather and analyze evidence for claims involving credential verification and system behavior
Analyze data and prepare detailed findings for escalation to L3 Engineering or senior management when system-level modifications are required
Manage service provider onboarding and offboarding processes
Provide technical guidance on API connectivity, portal configuration, and integration requirements
Troubleshoot portal issues and connectivity problems while advising on service functionality
Conduct quality monitoring and provide coaching feedback to L1 agents to ensure customer care excellence
Review and recommend improvements to Standard Operating Procedures (SOPs) and knowledge base content
Identify process inefficiencies and assist in the preparation of operational reports for leadership

What we offer

Opportunities for professional growth within the customer care and technical support streams
Work with a global leader in talent solutions that prioritizes your career fulfillment
Comprehensive benefits and a supportive team environment

Fulltime

Manager, Customer Support

We're looking for an experienced Customer Support Manager to scale our global su...

Location

Australia , Sydney

Salary:

Not provided

Heidi

Expiration Date

Until further notice

Requirements

4+ years experience working as a manager in a customer support/technical support service capacity
Experience hiring, onboarding and managing senior support roles, such as enterprise specialists or support engineers
Proven success handling complex troubleshooting, escalations, and high-impact customer situations
Experience working cross-functionally with Sales, Customer Success, Product and Engineering teams
A customer-first mindset, with a focus on trust, clarity, and care
Strong people-leadership skills, with the ability to coach experienced ICs and build high-performing teams
Sound judgment and calm decision-making in ambiguous, high-pressure situations
Strong analytical skills, with the ability to translate data and patterns into action
Clear, structured communicator who can work effectively with technical and non-technical stakeholders and the ability to motivate and inspire is a must
Comfortable operating at multiple levels - from detailed operational execution to broader planning and coordination

Job Responsibility

Hire, lead, coach, and develop Enterprise Customer Support Specialists and Customer Support Engineers
Support senior ICs in handling complex investigations, high-risk clinical scenarios, and technically challenging cases
Provide regular 1:1s, feedback, and development support
Assess agent performance against expectations and competencies
Own recruitment and onboarding of Enterprise Customer Support Specialists and Support Engineers
Act as a senior escalation point for complex, sensitive, or high-impact customer issues
Own day to day L2 operational health for your region
Track and interpret key business metrics (e.g. CSAT, response times, resolution rates)
Use data to identify opportunities and drive improvements
Identify risks early and work with cross-functional partners to mitigate issues

What we offer

Additional paid day off for your birthday and wellness days
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career

Fulltime

Customer Care Senior Specialist

The BPO Supervisor will provide 2nd level support for Oracle Hospitality applica...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Positive and customer friendly attitude
Enthusiasm and a keen interest to learn
Ability to keep up to date with relevant new product releases and developments
Ability to use acquired troubleshooting and technical skills in identifying root cause and resolution of issues
Experience in Oracle Hospitality
Experience in troubleshooting
Provide 2nd level support for Oracle Hospitality applications
Focus on providing solutions and troubleshooting product defects
Work closely with Cloud Operations, Sustaining Engineering & Development teams
Provide 2nd line support globally for Oracle Hospitality customers and partners

Job Responsibility

Provide 2nd line support globally for Oracle Hospitality customers and partners
Work very closely with other teams (L1, AMS, SE/Dev, CCSM) to deliver quality customer service
Keep up to date with new releases and new functionality
Identify and report back root cause and resolution of major incidents to avoid recurring issues
Adhere to Global L2 Support standards and processes
Actively participate in building Oracle Knowledgebase
Committed to the delivery of outstanding service to customers

New

Logistics Engineer & Warehouse Manager

Working as part of a larger operations team, the logistics engineer will be mana...

Location

United States , Annapolis Junction

Salary:

69400.00 - 158000.00 USD / Year

Booz Allen Hamilton

Expiration Date

Until further notice

Requirements

5+ years of experience in logistics, materials management, or supply chain management
Experience with direct logistics or engineering support, including planning, coordination, documentation, or tracking of engineering projects, transportation, shipment, inventory control, or information management operations in a DoD environment
Experience using database management systems to track and maintain large logistical requirements
Experience using Microsoft Office suite, including Word, Excel, and PowerPoint
Ability to gather technical information, calculate and analyze data, and present logistics metrics
Top Secret clearance
Bachelor's degree

Job Responsibility

Managing a program warehouse, including receiving equipment and preparing it for onward shipment to both CONUS and OCONUS Sites
Monitor CONUS and OCONUS sites
Develop, evaluate, monitor, and supervise logistics plans and programs, including materials and equipment for deployments
Maintain and track logistical requirements through documentation on customer networks affecting assets and logistics
Process customer orders and executing deliveries to meet operational and customer requirements

What we offer

Health
Life
Disability
Financial
Retirement benefits
Paid leave
Professional development
Tuition assistance
Work-life programs
Dependent care

Fulltime

New

Construction Specialist

Ready to build a strong future in construction? We’re looking for a Construction...

Location

United States , Richmond

Salary:

Not provided

Power Design

Expiration Date

Until further notice

Requirements

Prior construction or labor experience preferred, but not required (training will be provided)
Ability to perform physical tasks, including lifting, carrying, bending, and working outdoors in varying conditions
Willingness to learn and support multiple trades (Mechanical, Electrical, and Plumbing)
Strong work ethic, reliability, and ability to work effectively as part of a team
Commitment to workplace safety
Demonstrate and uphold Power Design's core values, which include integrity, accountability, teamwork, innovation, and growth

Job Responsibility

Support project teams with material handling, including unloading, distributing, and staging materials on site
Assist with site preparation and clean-up, ensuring a safe and organized work environment
Perform basic tasks such as trenching, pulling wire, conduit support, equipment setup, and tool handling under the direction of skilled tradespeople
Collaborate with electricians, plumbers, and mechanical teams to provide general labor support across trades
Follow safety standards and protocols to maintain a safe worksite for everyone
Learn and apply basic construction techniques to prepare for growth opportunities within the trades
Support project documentation needs such as labeling, inventory tracking, and jobsite reporting

What we offer

Competitive salaries
Comprehensive benefits packages available, including medical, dental, vision, life, and pet insurance, as well as Flexible Spending Accounts (FSA) options, short and long-term disability plans, and 401(k) with company matching available
Paid parental leave, paid time off, and company holidays
Discounts on a variety of services, mental and physical wellness resources, free Care.com membership, and other perks

Fulltime

New

Project Manager

The role of Project Manager directly supports the company’s mission to develop a...

Location

United States , West Branch

Salary:

95000.00 - 110000.00 USD / Year

Nordex Group

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience as Project Manager in operative project execution and construction management for complex technical projects either in civil construction, manufacturing and plant engineering industry, the wind energy sector and/or similar industries/energy sectors
experience with turnkey projects preferable
Technical background with a Bachelor’s and/or Master’s degree in Engineering, Business Administration, or suitable industry experience
Demonstrated experience delivering complex projects and/or programs with high quality on schedule and within scope and budget
Familiarity with the full life cycle of power projects and business development
Excellent written and oral communications skills with a proven track record in successful negotiations with engineering and construction firms
Ability to perform technical, economic feasibility analysis, and financial modeling
Must possess a working understanding of cost accounting, budgeting, and contract implementation
Excellent problem-solving/analytical skills
Ability to work in a fast-paced environment under limited supervision

Job Responsibility

Manage the contract of Turbine Supply Agreements
Coordinate internally all different functional areas to fulfill the project contract requirements
Develop a budget for the project in conjunction with the Finance Department
Monitor and control budget variations during the project execution
Monitor progress of all services during execution (e.g., transportation, erection, and commissioning)
Manage budgeted project expenses, schedule, and projected return
Coordinate cross-functional activities within the organization
Prepare and present project status reports to management
Other responsibilities as assigned

What we offer

Paid Time Off - Three (3) weeks accrued (120 hours)
Medical & Pharmacy Insurance with multiple options
Health Savings Account (HSA) with Employer Contribution
Flex Spending Account (FSA)
Dental Insurance
Vision Insurance
Short-Term / Long-Term Disability Insurance
Life and AD&D Insurance
401(k) with Employer Match
Student Debt Repayment

Fulltime

New

Network Engineer, Senior

As a Network Engineer on our team, you'll use your experience in network design ...

Location

United States , Fort Meade

Salary:

77600.00 - 176000.00 USD / Year

Booz Allen Hamilton

Expiration Date

Until further notice

Requirements

5+ years of experience designing, deploying, and supporting network and security architectures within DoD hybrid environments, including implementing Zero Trust principles
5+ years of experience implementing and configuring network segmentation and micro segmentation solutions, including Software-Defined Networking (SDN) technologies, container networking, and virtualization platforms
5+ years of experience documenting complex network and security architectures, procedures, and troubleshooting workflows, including Zero Trust Network Access (ZTNA) implementations
Experience designing and architecting enterprise network and cybersecurity solutions within DoD hybrid environments
Experience supporting defense programs, standards, or mission requirements directly or indirectly, including Zero Trust initiatives
Experience working with secret classified networks, including the unique security challenges and requirements of the environments within a ZTNA model
Knowledge of DoD security standards and compliance requirements in a Zero Trust Network Access
Secret clearance
HS diploma or GED

Job Responsibility

Develop enterprise-wide infrastructure design
Troubleshoot and resolve complex network issues
Analyze current working infrastructures
Increase security, reliability, and availability for critical network systems
Guide team of problem-solvers to help the DoD evolve and deploy new capabilities and technologies
Optimize client operations and modernization
Serve as a trusted advisor to clients on critical projects

What we offer

Health
Life
Disability
Financial
Retirement benefits
Paid leave
Professional development
Tuition assistance
Work-life programs
Dependent care

Fulltime

Technical Support Specialist - L2 - Customer Care

Randstad

Location:
Canada , Mississauga

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 11, 2026

Expiration:
June 14, 2026

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