Technical support specialist - l2 - customer care Job at Randstad (Mississauga)

Manager, Customer Support

We're looking for an experienced Customer Support Manager to scale our global su...

Location

United States , Denver

Salary:

Not provided

Heidi

Expiration Date

Until further notice

Requirements

4+ years experience working as a manager in a customer support/technical support service capacity
Experience hiring, onboarding and managing senior support roles, such as enterprise specialists or support engineers
Proven success handling complex troubleshooting, escalations, and high-impact customer situations
Experience working cross-functionally with Sales, Customer Success, Product and Engineering teams
A customer-first mindset, with a focus on trust, clarity, and care
Strong people-leadership skills, with the ability to coach experienced ICs and build high-performing teams
Sound judgment and calm decision-making in ambiguous, high-pressure situations
Strong analytical skills, with the ability to translate data and patterns into action
Clear, structured communicator who can work effectively with technical and non-technical stakeholders and the ability to motivate and inspire is a must
Comfortable operating at multiple levels - from detailed operational execution to broader planning and coordination

Job Responsibility

Hire, lead, coach, and develop Enterprise Customer Support Specialists and Customer Support Engineers, setting clear expectations for quality, and customer communication
Support senior ICs in handling complex investigations, high-risk clinical scenarios, and technically challenging cases
Provide regular 1:1s, feedback, and development support, helping individuals grow in depth, confidence, and decision-making
Assess agent performance against expectations and competencies, owning performance assessments and development planning
Position and support your team to succeed by a sustained focus on the fundamentals (speed, quality, tone, backlog management, throughput and resolution), remove roadblocks, encourage collaboration
Own recruitment and onboarding of Enterprise Customer Support Specialists and Support Engineers, including conducting interviews, providing structured feedback, and helping new hires to ramp effectively and feel supported
Hire talent with strong technical and documentation skills who raise the bar
Act as a senior escalation point for complex, sensitive, or high-impact customer issues. Guide customers and internal teams through challenging situations with calm, clarity, and sound judgment
Ensure escalations are prioritised appropriately and resolved in a way that protects customer trust and experience
Identify patterns in escalations that indicate systemic risk or opportunity

What we offer

Additional paid day off for your birthday and wellness days
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career

Fulltime

Technical Support Specialist - L2 - Customer Care

As a Technical Support Specialist (L2) within our customer care specialization, ...

Location

Canada , Mississauga

Salary:

65000.00 - 70000.00 CAD / Year

Randstad

Expiration Date

April 20, 2026

Requirements

2-3 years of experience in a contact centre or technical support role with a progression to senior or specialist levels
Demonstrated experience handling technical escalations and mentoring junior staff
Strong understanding of web-based applications, authentication methods, and API integration
Availability for rotating shifts within the hours of 9 AM – 10 PM ET, Monday to Friday
Ability to pass a standard criminal record check
Bilingualism (English/French) is considered a strong asset for this customer care role

Job Responsibility

Serve as the primary escalation point for L1 agents on complex technical cases and service inquiries
Investigate high-level complaints, including service timing disputes and compliance concerns
Gather and analyze evidence for claims involving credential verification and system behavior
Analyze data and prepare detailed findings for escalation to L3 Engineering or senior management when system-level modifications are required
Manage service provider onboarding and offboarding processes
Provide technical guidance on API connectivity, portal configuration, and integration requirements
Troubleshoot portal issues and connectivity problems while advising on service functionality
Conduct quality monitoring and provide coaching feedback to L1 agents to ensure customer care excellence
Review and recommend improvements to Standard Operating Procedures (SOPs) and knowledge base content
Identify process inefficiencies and assist in the preparation of operational reports for leadership

What we offer

Competitive salary range of $65,000 - $70,000 per year
Hybrid work model (eligible after the successful completion of probation)
Opportunities for professional growth within the customer care and technical support streams
Work with a global leader in talent solutions that prioritizes your career fulfillment
Comprehensive benefits and a supportive team environment
Secure a permanent, full-time role in the professional services industry

Fulltime

Manager, Customer Support

We're looking for an experienced Customer Support Manager to scale our global su...

Location

Australia , Sydney

Salary:

Not provided

Heidi

Expiration Date

Until further notice

Requirements

4+ years experience working as a manager in a customer support/technical support service capacity
Experience hiring, onboarding and managing senior support roles, such as enterprise specialists or support engineers
Proven success handling complex troubleshooting, escalations, and high-impact customer situations
Experience working cross-functionally with Sales, Customer Success, Product and Engineering teams
A customer-first mindset, with a focus on trust, clarity, and care
Strong people-leadership skills, with the ability to coach experienced ICs and build high-performing teams
Sound judgment and calm decision-making in ambiguous, high-pressure situations
Strong analytical skills, with the ability to translate data and patterns into action
Clear, structured communicator who can work effectively with technical and non-technical stakeholders and the ability to motivate and inspire is a must
Comfortable operating at multiple levels - from detailed operational execution to broader planning and coordination

Job Responsibility

Hire, lead, coach, and develop Enterprise Customer Support Specialists and Customer Support Engineers
Support senior ICs in handling complex investigations, high-risk clinical scenarios, and technically challenging cases
Provide regular 1:1s, feedback, and development support
Assess agent performance against expectations and competencies
Own recruitment and onboarding of Enterprise Customer Support Specialists and Support Engineers
Act as a senior escalation point for complex, sensitive, or high-impact customer issues
Own day to day L2 operational health for your region
Track and interpret key business metrics (e.g. CSAT, response times, resolution rates)
Use data to identify opportunities and drive improvements
Identify risks early and work with cross-functional partners to mitigate issues

What we offer

Additional paid day off for your birthday and wellness days
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career

Fulltime

Customer Care Senior Specialist

The BPO Supervisor will provide 2nd level support for Oracle Hospitality applica...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Positive and customer friendly attitude
Enthusiasm and a keen interest to learn
Ability to keep up to date with relevant new product releases and developments
Ability to use acquired troubleshooting and technical skills in identifying root cause and resolution of issues
Experience in Oracle Hospitality
Experience in troubleshooting
Provide 2nd level support for Oracle Hospitality applications
Focus on providing solutions and troubleshooting product defects
Work closely with Cloud Operations, Sustaining Engineering & Development teams
Provide 2nd line support globally for Oracle Hospitality customers and partners

Job Responsibility

Provide 2nd line support globally for Oracle Hospitality customers and partners
Work very closely with other teams (L1, AMS, SE/Dev, CCSM) to deliver quality customer service
Keep up to date with new releases and new functionality
Identify and report back root cause and resolution of major incidents to avoid recurring issues
Adhere to Global L2 Support standards and processes
Actively participate in building Oracle Knowledgebase
Committed to the delivery of outstanding service to customers

New

Project Controls Coordinator III

Under the direction of the Supervisor Project Controls, the Analyst will perform...

Location

Canada , North York

Salary:

55.00 - 58.00 CAD / Hour

Randstad

Expiration Date

June 03, 2026

Requirements

Four Year Degree or combination of education and related experience
Minimum of 5 years of Project Controls or Project Management experience
Project Management professional designation is preferred
Experienced analytical skills including Earned Value Management
An independent worker within a team setting
Demonstrated professional engagement at a high level with work group, stakeholders, and contractors in a team setting
Proficient in the use of SAP, Oracle and MS office suite, intermediate+ Excel skills
Excellent communication, interpersonal, and organizational skills
Ability to effectively manage and prioritize workload, bring issues forward and develop working relationships at all levels of the organization
Detail oriented and understands the importance of data reconciliation

Job Responsibility

Analyze and maintain the project costs at the WBS level including control budget, incurred costs, commitments, and forecast
Provide the project team with accurate and timely cost information and reporting
Perform earned value measurements to anticipate forecast impacts
Perform monthly project close processes and prepare monthly project reports and comparative capital cost estimates for the project in Excel and EcoSys
Prepare and document project change orders timely in accordance with Project Management Office standards
Engage the Project Managers in meetings and discussions to review and reforecast project costs
Review cost transactions to ensure accurate project costs
Communicate with larger Controls team for the project
Liaise with Project Managers and Field Cost Analysts to ensure engagement with the project progress, changes, highlights and issues
Maintain the project Work Breakdown Structure such that it facilitates project execution and cost control during project execution and meets accounting requirements for asset creation and project closeout

Fulltime

New

Mechanical Engineer - Energy Solutions

Join a Team of engineers dedicated to working hand-in-hand with large manufactur...

Location

Canada , North York

Salary:

65.00 - 68.00 CAD / Hour

Randstad

Expiration Date

May 09, 2026

Requirements

Engineering Degree preferred, Chemical or Mechanical Engineering preferred
Membership in Professional Engineers of Ontario or similar professional organization is preferred
Proven skills in: leading and influencing without explicit authority
time management
Ability to work independently but work within team of like-minded professionals
Valid driver’s license with a responsible driving record is needed

Job Responsibility

Identify new contacts and conduct at large manufacturing facilities to for the purpose to arrange site visits
Attend joint-site visits with team members to support in the identification and quantification of potential energy savings projects
Balance multiple priorities: Able to effectively manage time and priorities, consistently delivering in firm annual savings targets
Quantify impact and secure buy-in: Build technical savings calculations, sometimes from scratch, to support project justification and persuade key stakeholders on execution of work
Provide solutions to complex problems: expertly analyze complex operations across various industries and synthesize available information to create solutions equally appealing to business and technical people
Forge long-term customer relationships: build and nurture professional relationships founded on unwavering trust and mutual respect, being a first-choice energy efficiency partner for your customers
Continuous growth and curious mindset: Proactively identify new savings opportunities to drive both short and long-term work and build a sales funnel for sustained growth
Drive results autonomously while thriving in a collaborative environment: Play a supporting role in managing a small group customer base and integrate into, and support broader Team to achieve personal and collective objectives

What we offer

Hybrid Work Model: in-Office (Monday, Tuesday & Thursday) Remote (Wednesday & Friday)

New

Senior Hardware Compliance Designer

Are you an experienced Electrical Engineer with a deep understanding of Electrom...

Location

Canada , North York, Ontario

Salary:

50.00 - 58.00 CAD / Hour

Randstad

Expiration Date

May 09, 2026

Requirements

Bachelor’s degree in Electrical Engineering or an equivalent combination of diplomas and work experience
6 to 10+ years of professional experience in hardware qualification or testing
Excellent knowledge of core EMC concepts, including Cabling, Grounding techniques, and Surge Protection
Demonstrated familiarity with railway (or similar industry) EMC and environmental standards
Proficiency in operating hardware test equipment and simulators used in the qualification process
Professional verbal and effective writing skills to ensure clear, concise, and unambiguous technical documentation and presentations
High degree of professionalism, strong ability to follow directions, use sound judgment, and keep meticulous track of all assigned tasks

Job Responsibility

Leading the hardware qualification, certification, and verification activities for new and revised products from planning through to customer acceptance
Conducting in-depth Electromagnetic Compatibility (EMC) tests on electronic devices according to industry standards (e.g., EN 61000 series, EN 50121 series, FCC, AREMA, MIL standards)
Performing environmental qualification tests (e.g., temperature, humidity, shock & vibration) on signaling electronic devices as per standards like EN 50125 and EN 50155
Participating in troubleshooting EMC-related issues and providing technical data and measurements to the design team
Preparing and driving comprehensive project documentation to customer acceptance, including the EMC Control Plan, EMC Compatibility Study, EMC Hazard Analysis, and EMC Test Report
Preparing hardware environmental qualification plans and reports, understanding the impact of requirements, and providing feedback on different technical approaches
Leading and managing subcontractors for specific on-site EMC measurements
Participating in ISA committee audits related to EMC and environmental requirements
Mentoring and developing junior team members within the department

What we offer

Impactful Work: Lead the qualification process for cutting-edge electronic devices used in safety-critical railway signaling systems
Technical Leadership: Be the in-house expert on EMC and environmental standards, influencing design and compliance strategies
Professional Development: Opportunities to develop junior team members and participate in high-level ISA committee audits
Global Exposure: Work with international standards and lead engagements with external subcontractors and customers for acceptance

Fulltime

New

Customs Compliance Specialist

Are you a trade compliance expert with a specialized background in the aviation ...

Location

Canada , Woodbridge, Ontario

Salary:

30.00 - 45.00 CAD / Hour

Randstad

Expiration Date

May 15, 2026

Requirements

Bachelor’s degree in Supply Chain, International Business, Aviation Management, or a related field (equivalent experience considered)
5+ years of dedicated customs/trade compliance experience, specifically within aerospace, aviation repair, or a high-tech regulated industry
Deep proficiency in EAR, HTS coding, and aviation-specific documentation (8130-3, EASA Form 1, teardown documentation)
Experience with NAV (Microsoft Dynamics) or similar ERP systems for tariff code management is preferred
A U.S. Customs Broker License, CCS, or specialized aviation compliance certification is a significant asset
Strong analytical ability, meticulous attention to detail, and the communication skills necessary to influence cross-functional teams in multiple countries

Job Responsibility

Ensure all aviation parts comply with U.S. Customs (CBP), EAR, FAA, and DOT regulations, as well as Canadian and UK (HMRC) requirements
Maintain expert-level accuracy for HTS codes, ECCN, country-of-origin, and valuation, specifically regarding airworthiness tags (8130-3/EASA Form 1)
Manage inbound consolidations and broker relationships (Expeditors/Freight Boy)
resolve PARs issues, and audit FedEx/broker invoices to minimize duty spend
Manage Item Card tariff codes in NAV
file and track duty recovery disputes
and perform gap analyses to identify process improvements
Serve as the primary point of contact for USCBP, BIS, and Census Bureau
lead internal and external compliance audits and maintain rigorous record-keeping

What we offer

6 month contract with the opportunity to become permanent
Hybrid work environment
Play a pivotal role in a highly regulated international supply chain, acting as a bridge between North American operations and UK-based parent company compliance
Opportunity to spearhead high-value projects, including the exploration of bonded warehouse setups and process automation within your first 120 days
Work within the Aerospace industry that values technical expertise and regulatory mastery

Fulltime

Technical support specialist - l2 - customer care

Randstad

Location:
Canada , Mississauga

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 07, 2026

Expiration:
June 01, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Technical support specialist - l2 - customer care

Manager, Customer Support

Technical Support Specialist - L2 - Customer Care

Manager, Customer Support

Customer Care Senior Specialist

Project Controls Coordinator III

Mechanical Engineer - Energy Solutions

Senior Hardware Compliance Designer

Customs Compliance Specialist

Technical support specialist - l2 - customer care

Randstad

Location:Canada , Mississauga

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 07, 2026

Expiration:June 01, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Technical support specialist - l2 - customer care

Manager, Customer Support

Technical Support Specialist - L2 - Customer Care

Manager, Customer Support

Customer Care Senior Specialist

Project Controls Coordinator III

Mechanical Engineer - Energy Solutions

Senior Hardware Compliance Designer

Customs Compliance Specialist

Location:
Canada , Mississauga

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
April 07, 2026

Expiration:
June 01, 2026