Technical Support Specialist - L2 - Customer Care Job at Randstad (Mississauga)

New

Manager, Customer Support

We're looking for an experienced Customer Support Manager to scale our global su...

Location

United States , Denver

Salary:

Not provided

Heidi

Expiration Date

Until further notice

Requirements

4+ years experience working as a manager in a customer support/technical support service capacity
Experience hiring, onboarding and managing senior support roles, such as enterprise specialists or support engineers
Proven success handling complex troubleshooting, escalations, and high-impact customer situations
Experience working cross-functionally with Sales, Customer Success, Product and Engineering teams
A customer-first mindset, with a focus on trust, clarity, and care
Strong people-leadership skills, with the ability to coach experienced ICs and build high-performing teams
Sound judgment and calm decision-making in ambiguous, high-pressure situations
Strong analytical skills, with the ability to translate data and patterns into action
Clear, structured communicator who can work effectively with technical and non-technical stakeholders and the ability to motivate and inspire is a must
Comfortable operating at multiple levels - from detailed operational execution to broader planning and coordination

Job Responsibility

Hire, lead, coach, and develop Enterprise Customer Support Specialists and Customer Support Engineers, setting clear expectations for quality, and customer communication
Support senior ICs in handling complex investigations, high-risk clinical scenarios, and technically challenging cases
Provide regular 1:1s, feedback, and development support, helping individuals grow in depth, confidence, and decision-making
Assess agent performance against expectations and competencies, owning performance assessments and development planning
Position and support your team to succeed by a sustained focus on the fundamentals (speed, quality, tone, backlog management, throughput and resolution), remove roadblocks, encourage collaboration
Own recruitment and onboarding of Enterprise Customer Support Specialists and Support Engineers, including conducting interviews, providing structured feedback, and helping new hires to ramp effectively and feel supported
Hire talent with strong technical and documentation skills who raise the bar
Act as a senior escalation point for complex, sensitive, or high-impact customer issues. Guide customers and internal teams through challenging situations with calm, clarity, and sound judgment
Ensure escalations are prioritised appropriately and resolved in a way that protects customer trust and experience
Identify patterns in escalations that indicate systemic risk or opportunity

What we offer

Additional paid day off for your birthday and wellness days
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career

Fulltime

New

Manager, Customer Support

We're looking for an experienced Customer Support Manager to scale our global su...

Location

Australia , Sydney

Salary:

Not provided

Heidi

Expiration Date

Until further notice

Requirements

4+ years experience working as a manager in a customer support/technical support service capacity
Experience hiring, onboarding and managing senior support roles, such as enterprise specialists or support engineers
Proven success handling complex troubleshooting, escalations, and high-impact customer situations
Experience working cross-functionally with Sales, Customer Success, Product and Engineering teams
A customer-first mindset, with a focus on trust, clarity, and care
Strong people-leadership skills, with the ability to coach experienced ICs and build high-performing teams
Sound judgment and calm decision-making in ambiguous, high-pressure situations
Strong analytical skills, with the ability to translate data and patterns into action
Clear, structured communicator who can work effectively with technical and non-technical stakeholders and the ability to motivate and inspire is a must
Comfortable operating at multiple levels - from detailed operational execution to broader planning and coordination

Job Responsibility

Hire, lead, coach, and develop Enterprise Customer Support Specialists and Customer Support Engineers
Support senior ICs in handling complex investigations, high-risk clinical scenarios, and technically challenging cases
Provide regular 1:1s, feedback, and development support
Assess agent performance against expectations and competencies
Own recruitment and onboarding of Enterprise Customer Support Specialists and Support Engineers
Act as a senior escalation point for complex, sensitive, or high-impact customer issues
Own day to day L2 operational health for your region
Track and interpret key business metrics (e.g. CSAT, response times, resolution rates)
Use data to identify opportunities and drive improvements
Identify risks early and work with cross-functional partners to mitigate issues

What we offer

Additional paid day off for your birthday and wellness days
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career

Fulltime

New

Customer Care Senior Specialist

The BPO Supervisor will provide 2nd level support for Oracle Hospitality applica...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Positive and customer friendly attitude
Enthusiasm and a keen interest to learn
Ability to keep up to date with relevant new product releases and developments
Ability to use acquired troubleshooting and technical skills in identifying root cause and resolution of issues
Experience in Oracle Hospitality
Experience in troubleshooting
Provide 2nd level support for Oracle Hospitality applications
Focus on providing solutions and troubleshooting product defects
Work closely with Cloud Operations, Sustaining Engineering & Development teams
Provide 2nd line support globally for Oracle Hospitality customers and partners

Job Responsibility

Provide 2nd line support globally for Oracle Hospitality customers and partners
Work very closely with other teams (L1, AMS, SE/Dev, CCSM) to deliver quality customer service
Keep up to date with new releases and new functionality
Identify and report back root cause and resolution of major incidents to avoid recurring issues
Adhere to Global L2 Support standards and processes
Actively participate in building Oracle Knowledgebase
Committed to the delivery of outstanding service to customers

New

Pharmacy Intern - Grad

You’ve invested a lot of time and energy in your education. Now you want the cha...

Location

United States , Bismarck

Salary:

19.75 - 42.00 USD / Hour

CVS Health

Expiration Date

April 30, 2026

Requirements

PharmD graduate of a U.S. accredited program prior to beginning the Post-Graduate Training Program at CVS Health
Ability to obtain required pharmacist licensure within the required timeframe, per state guidelines. Failure to obtain required Pharmacist licensure within 120 days of graduation will result in separation of employment.
Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately

Job Responsibility

Complete a comprehensive training roadmap within 120 days of graduation designed to further your knowledge of store, district, and regional operations
Deepen your understanding of patient safety and error prevention, quality assurance drug utilization review (DUR), pharmacy professional standards such as corresponding responsibility and red flag detection
Assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations
Learn to operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication
Demonstrate empathy and genuine care, and contribute to a safe and inclusive culture where all people feel valued and empowered
Living our purpose by following all company SOPs at each workstation to help our Pharmacists and Technicians manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems

New

Medical Assistant I

Medical Assistant I position at Atrium Health LC Med/Onc. Pineville. Full-time r...

Location

United States , Charlotte

Salary:

21.85 - 32.80 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
Completion of an accredited Medical Assistant program or structured military training per DD214 (or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years for IL/WI Divisions and Floyd & Navicent)
Current American Heart Association (AHA) BLS certification required (or must be obtained within 45 days for IL/WI Divisions and Floyd & Navicent)
Successful completion of Atrium Health’s competency assessment (for Greater Charlotte and Wake Forest)
Ability to perform routine and complex technical skills within the Medical Assistant scope of practice
Excellent communication and interpersonal skills
Proficient computer skills including keyboarding, navigation within a windows operating system, and use of electronic mail
Demonstrates customer service skills
Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday
Ability to lift 35 pounds without assistance

Job Responsibility

Adheres to Medical Assistant scope of practice
Performs rooming/visit tasks such as vital signs, medication reconciliation, medical history
Assists provider with or performs procedures as ordered
Performs lab related duties such as venipuncture, specimen collection/labeling/packing
Administers medications and vaccines safely
Performs other duties as assigned such as medication refills, insurance authorizations, safety/regulatory log completion
Cross trained to perform duties relevant to specialty or clinic practice
Demonstrates effective and timely communication, teamwork, and appropriate escalation
Maintains a clean work environment ensuring instruments and equipment are cleaned appropriately
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Sign on bonus eligible

Fulltime

New

Pharmacy Intern - Grad

You’ve invested a lot of time and energy in your education. Now you want the cha...

Location

United States , Runnemede

Salary:

19.75 - 42.00 USD / Hour

CVS Health

Expiration Date

May 30, 2026

Requirements

PharmD graduate of a U.S. accredited program prior to beginning the Post-Graduate Training Program at CVS Health
Ability to obtain required pharmacist licensure within the required timeframe, per state guidelines. Failure to obtain required Pharmacist licensure within 120 days of graduation will result in separation of employment.
Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately

Job Responsibility

Complete a comprehensive training roadmap within 120 days of graduation designed to further your knowledge of store, district, and regional operations
Deepen your understanding of patient safety and error prevention, quality assurance drug utilization review (DUR), pharmacy professional standards such as corresponding responsibility and red flag detection
Assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations
Learn to operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication
Demonstrate empathy and genuine care, and contribute to a safe and inclusive culture where all people feel valued and empowered
Following all company SOPs at each workstation to help our Pharmacists and Technicians manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems

Fulltime

New

Material Management

He/She supports procurement process in the future project company while align wi...

Location

China , Chengdu

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Bachelor degree in International Trade, Supply Chain, business administration or equivalent qualifications
Minimum 8 years in Supply Chain/logistic/procurement, preferable in aviation, manufacturing, MRO industry
Experience on SAP is a must, AMOS systems is preferred
Know how to manage several tasks simultaneously
Ability to comprehend, analyse, and interpret complex documents
Possess a working knowledge of procurement best practices, including commodity management, E2E processes, performance management and improvement, systems, reporting
Capable of working effectively in multi-disciplinary teams
Excellent at fostering and managing strategic relationships with internal/external customers
Build positive working relationships both Airbus Group, Airbus regional procurement office and the future project company
Know how to negotiate

Job Responsibility

Supports procurement process in the future project company while align with Airbus group/region commodity teams (China Roof General procurement and flyable procurement)
Maintains a close communication and coordination with the supply chain team and Airbus group/region commodity teams
Acting as focal point and coordinator in the future project company in terms of processes, supplier management (on-boarding, qualification, etc.), users awareness & communications, tool integration, reporting and performance
Supports synergy projects, initiatives between Airbus Regional procurement office and the future project company
Requires an awareness of any potential compliance risks and a commitment to act with integrity
Responsibilities in managing both internal and external customers, and ensuring there is effective customer relationship management
Collecting and consolidating purchase plan from business functions and raising procurement requests on behalf of ALS
Coordinating between One-roof procurement team and ALS to arrange meetings, compulsory trainings, process awareness, refreshing trainings when required
Coordinating with government for EA(equipment Agreement) procurement process
Coordinating with ALS internal customer for PR(Purchase Request) clarification and procurement process

Fulltime

New

Receiving/unpacking investigator

Do you prefer to work a night shift? Are You Exceptionally Detail-Oriented? If y...

Location

United Kingdom , Witney

Salary:

16.49 GBP / Hour

Randstad

Expiration Date

February 24, 2026

Requirements

Precision logging
Data integrity
Process improvement
Team synergy

Job Responsibility

Precision logging: systematically unpack and register returned medical devices into our digital ecosystem
Data integrity: maintain meticulous, audit-ready records that underpin our entire investigation process
Process improvement: spot trends or anomalies in returned products and share insights to help us improve
Team synergy: work within a high-performing team to keep our operations running like clockwork

What we offer

Comprehensive benefit
Work/life harmony with 4-on, 4-off schedule
Modern, clean facilities with a subsidised canteen and free parking
Full, paid training

!

Technical Support Specialist - L2 - Customer Care

Randstad

Location:
Canada , Mississauga

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 22, 2026

Expiration:
April 20, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Technical Support Specialist - L2 - Customer Care

Manager, Customer Support

Manager, Customer Support

Customer Care Senior Specialist

Pharmacy Intern - Grad

Medical Assistant I

Pharmacy Intern - Grad

Material Management

Receiving/unpacking investigator

Technical Support Specialist - L2 - Customer Care

Randstad

Location:Canada , Mississauga

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 22, 2026

Expiration:April 20, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Technical Support Specialist - L2 - Customer Care

Manager, Customer Support

Manager, Customer Support

Customer Care Senior Specialist

Pharmacy Intern - Grad

Medical Assistant I

Pharmacy Intern - Grad

Material Management

Receiving/unpacking investigator

Location:
Canada , Mississauga

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
February 22, 2026

Expiration:
April 20, 2026