Technical Support Specialist II Job at Bentley Systems (Dublin)

Technical Support Specialist II

Bentley Systems

Location:
Ireland , Dublin

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join our global Support Services organization as a Technical Support Specialist II, where you will be a cornerstone of our IT operations in Dublin. In this role, you will provide expert technical support, ensuring our Bentley colleagues have the reliable technology and systems they need to deliver world-class solutions for global infrastructure. As the primary IT presence for the Dublin office, you will be a customer-obsessed individual dedicated to maintaining and elevating our service standards. Your work will directly impact colleague productivity and the overall success of our team.

Job Responsibility:

Provide exemplary 'white-glove' technical support to internal colleagues and visiting executives, acting as the primary IT point of contact for the Dublin office
Offer expert technical support for all endpoint workstations (Windows, macOS, iOS), conference room technology (including Crestron and Teams Rooms), and Experience Center hardware
Manage and resolve incidents and service requests through ServiceNow, ensuring service level agreements (SLAs) and performance targets are consistently met
Act as the second-level escalation point for complex hardware issues, and handle the installation, troubleshooting, and maintenance of both hardware and software
Document all troubleshooting steps and problem resolutions in the department's knowledge base and record all incident solutions within ServiceNow
Collaborate with other business units and external vendors to improve service quality and participate in projects aimed at continuous service improvement
Research and recommend upgrades to enhance the colleague experience and work with the Client Configuration team to ensure necessary patching is completed

Requirements:

A minimum of 5 years of relevant experience in an IT service and support role
In-depth knowledge of Windows 11, macOS, and iOS operating systems
Proficiency in supporting Microsoft Office 365 applications
A strong understanding of ITIL and ITSM principles
Exceptional communication, interpersonal, organizational, and planning skills
A proven ability to provide professional, clear, and patient technical guidance to colleagues
Self-motivated individual who can work independently and as part of a team

Nice to have:

Prior hands-on support experience with conference room technology, such as Teams Meeting Rooms, Crestron systems, audio equipment, and cameras
Demonstrated experience with ServiceNow or a similar enterprise ITSM ticketing system
Experience troubleshooting complex endpoint hardware issues

What we offer:

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world

Additional Information:

Job Posted:
April 10, 2026

Work Type:

On-site work

Bentley Systems - All Job Offers

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