Technical Support Specialist II Job at Robert Half (Alpharetta)

Technical Support Specialist II

Robert Half

Location:
United States , Alpharetta

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a hands-on Technical Support Specialist II to provide Level 2 onsite/deskside support to employees at a corporate headquarters in Alpharetta, GA. This role is part of a broader Global Infrastructure & Enterprise Services organization (150+ professionals supporting 13,000+ global users) and plays a key role in ensuring stable, high-quality IT operations for a fast-paced, growing enterprise. This position is ideal for an early-career support professional (typically 1–3 years experience) who wants to grow quickly, work directly with end users, and gain deep exposure to enterprise‑grade tools and environments. You will partner closely with Level 1 Service Desk teams and collaborate with Level 3 engineering groups to ensure efficient incident resolution, excellent customer service, and strong documentation standards.

Job Responsibility:

Provide Level 2 onsite/deskside support for Windows and macOS laptops (walk-ups + ticket queue)
Perform device lifecycle management: provisioning, imaging/enrollment, Autopilot builds, swaps, repairs coordination, leaver processing, SSD removals, and inventory control
Administer endpoint management tools: Windows: Autopilot / Intune
MacOS: Jamf Pro (policies, profiles, deployments, troubleshooting)
Troubleshoot collaboration tools: Microsoft 365, Teams, Outlook, SharePoint, OneDrive
Resolve identity and access issues via Azure AD / Entra ID (MFA, SSO, access groups, device compliance)
Support Teams Rooms / AV equipment and coordinate vendor escalations
Maintain accurate documentation and ticket updates in ServiceNow
Identify recurring issues and contribute to knowledge base articles and process improvements
Perform physical hardware tasks including RAM/SSD upgrades, troubleshooting peripherals, and supporting mobile devices

Requirements:

Strong hands-on experience supporting macOS / MacBooks in enterprise environments
Experience using Jamf Pro or similar Apple device management platforms
Experience supporting Windows endpoints using Autopilot/Intune
Working knowledge of Azure AD / Entra ID (MFA, SSO, identity troubleshooting, group access)
Strong customer service abilities and communication skills
Demonstrated troubleshooting ability across hardware, software, network basics, and user access issues
Experience working onsite in a fast-paced corporate setting
Ability to maintain detailed, accurate ticketing and documentation standards

Nice to have:

Basic exposure to Ubuntu Linux (CLI familiarity, light troubleshooting)
Understanding of basic networking concepts: DNS, Wi-Fi, VPN troubleshooting
Knowledge of endpoint security tools or workflows (e.g., Microsoft Defender, encryption, compliance policies)
Familiarity with conditional access concepts
Experience supporting conference room AV systems, especially Microsoft Teams Rooms

What we offer:

medical
vision
dental
life and disability insurance
company 401(k) plan
free online training

Additional Information:

Job Posted:
March 20, 2026

Work Type:

On-site work

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