CrawlJobs Logo

Technical Support Specialist II

https://www.pagerduty.com Logo

PagerDuty

Location Icon

Location:
Chile, Santiago

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience, to help resolve our customers’ technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interactions with our engineering and Customer Success organizations, and occasional sales inquiries. We pride ourselves in providing amazing support to our rapidly growing customer base.

Job Responsibility:

  • Provide excellent customer service and product support to PagerDuty customers
  • Take all first-line calls from customers and identify, classify, and troubleshoot issues reported
  • Successfully resolve customer emails and phone requests through the use of varied ticketing, content, and task management tools
  • Identify the root cause, understand customers' needs, and set expectations accordingly
  • Escalate issues that require involvement from Support Engineers, Product Engineers, paor Subject Matter Experts
  • Improve our official support documentation by adding to our processes, how-tos, guidelines, and documentation with your own suggestions
  • Perform administrative tasks required within the Support Delivery area (reporting of hours, preparation of effort estimates, etc.)
  • Attend and actively participate in the activities and meetings of your work team, providing feedback that promotes continuous improvement
  • Lead tickets from high-priority customers on an on-call basis
  • Provide solutions to Enterprise customer's issues through support cases and screen-sharing meetings
  • Find, reproduce and report bugs to the development team
  • Set up monitoring systems, integrating them with PagerDuty and documenting the whole process
  • Develop projects assigned by the direct manager within the written agreed deadlines
  • Register and stay connected, throughout the corresponding work shift or work day, to the corporate communication tool
  • Respond on time to phone calls via corporate communication tools, and respond to messages and emails for assignment of cases or instructions during the corresponding work shift or work day

Requirements:

  • Know basic concepts of REST API, ideally having worked with Postman
  • Basic understanding of cloud computing platforms (AWS, GCloud, ServiceNow, Azure)
  • Understanding of automation workflows, monitoring, and scripting tools used in enterprise operations
  • Understanding of authentication and security processes
  • Knowledge of enterprise communication implementations (slack, ms teams, etc)
  • Experience resolving customer issues using multiple tools, including ticketing solutions (such as Salesforce, Jira) and phone, chat and email
  • Hands-on product technical support experience with Enterprise Software and SaaS solutions
  • All communications internally and to our customers are in English. Proficient command of spoken and written English is required
  • with 2 to 5 years of experience in the above mentioned functions

Nice to have:

  • Excellent written communication, work ethic, and attention to detail
  • Excellent customer service skills and understanding of customer communication
  • Adaptive mindset, eager to learn new product suites, understand and communicate changes to existing products
  • Excellent investigation skills, and interest in solving unique issues from complex customer environments
  • Ability to write about technical subjects in a clear and concise style
  • Enthusiasm and perseverance to drive customer issues to resolution
  • Fluent English
  • Available to cover the shift from 8 am to 5 pm fall/winter- 10 am to 7 pm during spring/summer Chile time
What we offer:
  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

Additional Information:

Job Posted:
June 12, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
View All Jobs In This Company
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Technical Support Specialist II

Technical Support Engineer II

PagerDuty prides itself on providing remarkable, award-winning support to our ev...
Location
Location
United States , Atlanta
Salary
Salary:
114000.00 - 191000.00 USD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent written and oral communication skills
  • An excellent work ethic and attention to detail
  • Experience reading and writing code in Ruby, Python, Javascript, or other popular programming languages
  • Experience writing SQL queries
  • Experience interacting with APIs with code and tools like Postman
  • Basic knowledge of working from the command line
  • Willingness to work specific hours to provide SLA time-based coverage to our customers
  • The ability to write about technical subjects clearly and in an engaging style
  • Hands-on experience supporting SaaS customers with troubleshooting in a related role
Job Responsibility
Job Responsibility
  • Provide excellent customer service and product support to PagerDuty customers
  • Identify and resolve customer issues, taking escalations from our Technical Support Specialists
  • Successfully debug and resolve customer email requests through the use of varied ticketing, content, and task management tools, scheduling and attending video conference troubleshooting sessions when appropriate
  • Set up monitoring systems, integrating them with PagerDuty and documenting the whole process
  • Write custom scripts, code samples and integration guides for customer use
  • Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base
  • Respond to Major Incidents as the Customer Liaison
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Fulltime
Read More
Arrow Right

Technical Support Engineer II

PagerDuty prides itself on providing remarkable, award-winning support to our ev...
Location
Location
Canada , Toronto
Salary
Salary:
98000.00 - 149000.00 CAD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent written and oral communication skills
  • An excellent work ethic and attention to detail
  • Experience reading and writing code in Ruby, Python, Javascript, or other popular programming languages
  • Experience writing SQL queries
  • Experience interacting with APIs with code and tools like Postman
  • Basic knowledge of working from the command line
  • Willingness to work specific hours to provide SLA time-based coverage to our customers
  • The ability to write about technical subjects clearly and in an engaging style
  • Hands-on experience supporting SaaS customers with troubleshooting in a related role
Job Responsibility
Job Responsibility
  • Provide excellent customer service and product support to PagerDuty customers
  • Identify and resolve customer issues, taking escalations from our Technical Support Specialists
  • Successfully debug and resolve customer email requests through the use of varied ticketing, content, and task management tools, scheduling and attending video conference troubleshooting sessions when appropriate
  • Set up monitoring systems, integrating them with PagerDuty and documenting the whole process
  • Write custom scripts, code samples and integration guides for customer use
  • Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base
  • Respond to Major Incidents as the Customer Liaison
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Fulltime
Read More
Arrow Right
New

IT Support Specialist II

The IT Support Specialist II will provide advanced end-user technical support, m...
Location
Location
United States , Milpitas
Salary
Salary:
32.00 - 38.00 USD / Hour
trace3.com Logo
Trace3
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma required
  • Associate’s degree or Bachelor’s degree in IT-related field preferred
  • A minimum of 3 years in IT support, with at least 2 years in Tier 2 / advanced support or escalation role
  • Proven experience troubleshooting and resolving complex technical issues across hardware, software, networking, and cloud platforms
  • Experience supporting enterprise environments with 200+ users preferred
  • Relevant certifications strongly preferred (CompTIA A+, Network+, Microsoft Certified: Endpoint Administrator, M365 Fundamentals, or SharePoint Specialist)
  • Proficiency in Windows and macOS administration, including advanced troubleshooting and configuration
  • Strong knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint Online, OneDrive)
  • Hands-on experience with ServiceNow or equivalent ITSM platform for incident, request, and asset management
  • Familiarity with networking fundamentals (DNS, DHCP, VPN, wireless troubleshooting)
Job Responsibility
Job Responsibility
  • Coordinate and track the full laptop replacement lifecycle from initiation to completion
  • Continuously follow up with individuals who have not returned replacement laptops within required timelines
  • Update ticketing systems with status changes, return confirmations, and escalation notes
  • Maintain accurate hardware inventory and return tracking records
  • Escalate unresolved or non-compliant cases to IT leadership promptly
  • Perform imaging, configuration, deployment, and decommissioning of hardware using MDM tools (Intune, JAMF, etc.)
  • Serve as the escalation point for Tier 1 issues, providing advanced troubleshooting for hardware, software, and network problems
  • Resolve complex incidents related to Windows, macOS, Office 365, VPN, and business-critical applications
  • Leverage ServiceNow for incident, request, and asset management, ensuring accurate documentation and timely resolution of all tickets
  • Document advanced resolutions and knowledge base articles for Tier 1 reference
What we offer
What we offer
  • Comprehensive medical, dental and vision plans for you and your dependents
  • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
  • Competitive Compensation
  • Training and development programs
  • Major offices stocked with snacks and beverages
  • Collaborative and cool culture
  • Work-life balance and generous paid time off
  • Fulltime
Read More
Arrow Right

Tier II IT Support Specialist

Robert Half is searching for a Tier II IT Support Specialist to support a client...
Location
Location
United States , Seattle
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-4 years of experience in IT support
  • Hands-on experience with virtual machines (Citrix, Azure, VMware, Hyper-V)
  • Strong proficiency in Windows 11 and Microsoft 365 administration
  • Experience with Active Directory and GPO management
  • Advanced administration experience with Windows Server 2016-2022
  • Advanced networking knowledge (IP, VPN, Subnets)
  • Advanced security knowledge (anti-virus, etc.)
Job Responsibility
Job Responsibility
  • Provide end-user technical support
  • Monitor and manage the IT ticketing system
  • Support virtualized environments
  • Administer Windows 11 and Microsoft 365
  • Manage Active Directory and GPO
  • Perform maintenance and troubleshooting on Windows Server
  • Strengthen network security
  • Handle basic networking tasks
What we offer
What we offer
  • Medical, vision, dental, life and disability insurance
  • Eligibility to enroll in 401(k) plan
  • Fulltime
Read More
Arrow Right

Family Child Care Home Visiting Support Specialist

Clarendon is seeking a dependable, motivated individual with exceptional people ...
Location
Location
United States
Salary
Salary:
Not provided
clarendonearlyeducationservices.org Logo
Clarendon Early Education Services, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of Child Development Accreditation (CDA) or MA Department of Early Education & Care teaching certification in any of the following categories: Infant/Toddler, Preschool or Director I or II
  • Fluent bi-lingual Spanish/English oral and written skills
  • Strong organizational and communication skills
  • Ability to work individually and as a team-player
  • Computer proficiency in Microsoft Office, Zoom and Teams
  • Must have a valid driver’s license and a reliable vehicle
Job Responsibility
Job Responsibility
  • Conduct monthly business, technical assistance, coaching and mentoring support visits to Family Child Care Educators
  • Facilitate childcare referrals, enrollment, ongoing family supports and connections to community resources
  • Provide technical assistance with Family Child Care policy and regulations, curriculum and children’s assessments and progress reporting
  • Maintain knowledge of current Family Child Care regulations through ongoing staff meetings and trainings
  • Assist Training Director with professional development and work directly with educators on continuous quality improvement and program planning (some nights and weekends required)
  • Represent the agency in community outreach activities to build connections that benefit families
  • All other duties as assigned
What we offer
What we offer
  • 16 paid holidays
  • 8 sick/personal days
  • 2 weeks of Earned time-off
  • Health, dental and 401K benefits
Read More
Arrow Right
New

Security Program Specialist II

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP e...
Location
Location
United States , Boston
Salary
Salary:
85000.00 - 135000.00 USD / Year
whoop.com Logo
Whoop
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2–4 years of professional experience in a security, privacy, compliance, or technical support role
  • Familiarity with security and privacy concepts such as vulnerability reporting, data protection, and regulatory compliance (SOC 2, GDPR, etc.)
  • Strong organizational skills with the ability to coordinate across multiple teams and stakeholders
  • Technical aptitude to perform basic analysis of security reports (e.g., reviewing proof-of-concept exploits, testing reproduction steps)
  • Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders
  • Interest in growing your career in either engineering (security/product) or information security (governance, risk, and compliance)
Job Responsibility
Job Responsibility
  • Triage and evaluate bug bounty submissions, escalating valid vulnerabilities to engineering for remediation and coordinating response
  • Perform level 1 troubleshooting for member-reported privacy or security concerns, ensuring issues are routed appropriately
  • Coordinate responses to auditor and regulator requests, including gathering SOC and compliance evidence
  • Partner with Product Security Engineers to organize and document threat modeling sessions, leaning on technical experts for deep technical details
  • Track and communicate the status of security issues, ensuring timely follow-up and resolution
  • Support process improvements to make WHOOP’s security and privacy operations more efficient
  • Develop, maintain, and track KPIs that measure the effectiveness of product security programs and provide visibility into team performance and risk reduction
  • Work closely with software teams across the department to adopt and rollout new tooling and security process changes
What we offer
What we offer
  • equity
  • benefits
  • Fulltime
Read More
Arrow Right

Family Child Care Home Visiting Support Specialist Bilingual

Clarendon is seeking a dependable, motivated individual with exceptional people ...
Location
Location
United States
Salary
Salary:
Not provided
clarendonearlyeducationservices.org Logo
Clarendon Early Education Services, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of Child Development Accreditation (CDA) or MA Department of Early Education & Care teaching certification in any of the following categories: Infant/Toddler, Preschool or Director I or II
  • Fluent bi-lingual Spanish/English oral and written skills
  • Strong organizational and communication skills
  • Ability to work individually and as a team-player
  • Computer proficiency in Microsoft Office, Zoom and Teams
  • Must have a valid driver’s license and a reliable vehicle
Job Responsibility
Job Responsibility
  • Conduct monthly business, technical assistance, coaching and mentoring support visits to Family Child Care Educators
  • Facilitate childcare referrals, enrollment, ongoing family supports and connections to community resources
  • Provide technical assistance with Family Child Care policy and regulations, curriculum and children’s assessments and progress reporting
  • Maintain knowledge of current Family Child Care regulations through ongoing staff meetings and trainings
  • Assist Training Director with professional development and work directly with educators on continuous quality improvement and program planning (some nights and weekends required)
  • Represent the agency in community outreach activities to build connections that benefit families
  • All other duties as assigned
What we offer
What we offer
  • 16 paid holidays
  • 8 sick/personal days
  • 2 weeks of Earned time-off
  • Health, dental and 401K benefits
Read More
Arrow Right
New

Senior Technical Operations Specialist

We're on the hunt for a talented and proactive individual to join our team, some...
Location
Location
Poland , Gdańsk
Salary
Salary:
Not provided
navblue.aero Logo
NAVBLUE Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Successful completion of a post-secondary degree or diploma in computer science or technology (or equivalent)
  • Five or more years of proven experience in a technical role supporting multiple systems
  • Experience using scripting languages to perform and automate tasks
  • Using Infrastructure as Code and Configuration as Code such as Terraform and Ansible
  • Experience deploying production services into cloud environments
  • AWS Cloud Practitioner
  • AWS SysOps Administrator or Solutions Architect Associate preferred
  • Linux Foundation Certified Systems Administrator (LFCS) or similar is a bonus
  • Solid knowledge of Operating Systems & ability to perform troubleshooting required
  • Proven track record building and maintaining infrastructure in cloud environments
Job Responsibility
Job Responsibility
  • Ensuring availability across numerous services, whether they are custom software, commercial software, or free and open source solutions
  • Monitoring system and application performance, and logs
  • Creating and testing backup and recovery procedures
  • Responding to alerts and incidents when they occur
  • Investigating and finding solutions to operational issues at the infrastructure, network, os and application levels
  • Escalating issues to vendors or partners when appropriate
  • Follow and improve the best practices and standards that help us keep services safe, secure, and reliable
  • Improve or create our best practices to ensure the smooth operation of services and execution of procedures
  • Develop and improve SOPs for the maintenance of our services and their underlying systems
  • Develop and improve Infrastructure as Code (IaC) and Configuration as Code (CaC) used to maintain services and systems
What we offer
What we offer
  • Stable employment based on a full-time job contract
  • Flexible working hours and work-from-home opportunities (3 days in office)
  • International working environment in a dynamic company
  • Access to the latest knowledge and technologies enabling professional development
  • Training and development possibilities
  • Participating in international projects and international trips
  • Competitive salary dependent on experience and qualifications
  • Private medical coverage for you and your family
  • Sport card
  • Life insurance for you and your family
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Australia Jobs Canada Jobs Poland Jobs Ireland Jobs Spain Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy