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Technical Support Specialist II, IT Service Desk

Canada, Toronto, Ontario 50000.00 CAD / Year · Job Posted January 25, 2026
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Job Description

Looking for a Technical Support Specialist II for a 6-month contract to manage advanced IT support issues, assist with infrastructure and security management, and contribute to technical documentation. Join Nelson, a leader in K-12 education, and bring your skills to improve learning experiences across Canada.

Job Responsibility

  • Resolve complex software, hardware, and network issues
  • Handle escalations from Tier 1 support
  • Provide expert-level troubleshooting and problem resolution
  • Manage critical user support requests
  • Support advanced system configurations and deployments
  • Assist in maintaining core IT infrastructure
  • Support network systems and security protocols
  • Manage system updates and patches
  • Monitor infrastructure performance and stability
  • Implement technical improvements and optimizations
  • Implement and maintain security protocols
  • Manage endpoint security solutions
  • Conduct security awareness training
  • Monitor and respond to security incidents
  • Ensure compliance with security policies
  • Administer mobile device management solutions
  • Manage desktop and laptop deployments
  • Configure and maintain endpoint security
  • Oversee system access and permissions
  • Implement automated management tools
  • Participate in IT project planning and execution
  • Support new technology implementations
  • Assist with system upgrades and migrations
  • Contribute to technical documentation
  • Help evaluate new technologies
  • Create comprehensive technical documentation
  • Develop advanced troubleshooting guides
  • Maintain detailed solution repositories
  • Create training materials and guides
  • Document complex procedures and configurations
  • Oversee office equipment functionality
  • Manage printing and scanning systems
  • Support audio/visual equipment
  • Maintain office automation systems
  • Ensure business continuity of office technology

Requirements

  • Post-secondary diploma in Computer Science, Information Technology, or related field
  • or equivalent work experience
  • 3+ years of technical support experience
  • Advanced troubleshooting and problem-solving skills
  • Strong knowledge of IT infrastructure and security protocols
  • Experience with system and network administration
  • Proven track record of handling complex technical issues
  • Excellent project management and documentation abilities
  • Strong communication and leadership skills
  • Relevant technical certifications preferred

What we offer

  • Free parking on-site
  • Free, convenient shuttle bus service from Don Mills Subway Station to and from the office
  • Access to on-site fitness center and fitness classes
  • Access to Linkedin Learning for continuous skill growth
  • Mentorship and professional development opportunities
  • A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling
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