CrawlJobs Logo

Technical Support Specialist II, IT Service Desk

edtechjobs.io Logo

EdTech Jobs

Location Icon

Location:
Canada , Toronto, Ontario

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

50000.00 CAD / Year
Save Job
Save Icon
Apply Position

Job Description:

Looking for a Technical Support Specialist II for a 6-month contract to manage advanced IT support issues, assist with infrastructure and security management, and contribute to technical documentation. Join Nelson, a leader in K-12 education, and bring your skills to improve learning experiences across Canada.

Job Responsibility:

  • Resolve complex software, hardware, and network issues
  • Handle escalations from Tier 1 support
  • Provide expert-level troubleshooting and problem resolution
  • Manage critical user support requests
  • Support advanced system configurations and deployments
  • Assist in maintaining core IT infrastructure
  • Support network systems and security protocols
  • Manage system updates and patches
  • Monitor infrastructure performance and stability
  • Implement technical improvements and optimizations
  • Implement and maintain security protocols
  • Manage endpoint security solutions
  • Conduct security awareness training
  • Monitor and respond to security incidents
  • Ensure compliance with security policies
  • Administer mobile device management solutions
  • Manage desktop and laptop deployments
  • Configure and maintain endpoint security
  • Oversee system access and permissions
  • Implement automated management tools
  • Participate in IT project planning and execution
  • Support new technology implementations
  • Assist with system upgrades and migrations
  • Contribute to technical documentation
  • Help evaluate new technologies
  • Create comprehensive technical documentation
  • Develop advanced troubleshooting guides
  • Maintain detailed solution repositories
  • Create training materials and guides
  • Document complex procedures and configurations
  • Oversee office equipment functionality
  • Manage printing and scanning systems
  • Support audio/visual equipment
  • Maintain office automation systems
  • Ensure business continuity of office technology

Requirements:

  • Post-secondary diploma in Computer Science, Information Technology, or related field
  • or equivalent work experience
  • 3+ years of technical support experience
  • Advanced troubleshooting and problem-solving skills
  • Strong knowledge of IT infrastructure and security protocols
  • Experience with system and network administration
  • Proven track record of handling complex technical issues
  • Excellent project management and documentation abilities
  • Strong communication and leadership skills
  • Relevant technical certifications preferred
What we offer:
  • Free parking on-site
  • Free, convenient shuttle bus service from Don Mills Subway Station to and from the office
  • Access to on-site fitness center and fitness classes
  • Access to Linkedin Learning for continuous skill growth
  • Mentorship and professional development opportunities
  • A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
EdTech Jobs - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Technical Support Specialist II, IT Service Desk

Service Support Specialist II

The Service Support Specialist II is a mid-level professional responsible for ad...
Location
Location
United Kingdom , Salford
Salary
Salary:
27000.00 - 30000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Expertise in multiple areas of IT (e.g., basic networking, server infrastructure, cloud productivity platforms)
  • Strong understanding of IT Service Management (ITSM) processes
  • Exceptional incident management and communication skills
  • Proficient in scripting (e.g., PowerShell) for automating desktop support tasks and diagnostics
  • Training, academic coursework on computer hardware, operating systems, and computer network functionality
  • 2-4 years of IT support experience, with service desk/desktop support (required)
  • High School Diploma/GED required
  • Associate degree in IT/related field (preferred)
Job Responsibility
Job Responsibility
  • Lead incident coordination for major or widespread service disruptions
  • Act as the primary liaison between end-users and specialized IT teams (Networking, Server, Platform)
  • Own and resolve Tier 3 incidents that require specialized knowledge in areas such as virtualization client issues (e.g., Citrix), cloud platform access, or deep operating system analysis
  • Serve as the SME for hardware lifecycle management, defining and validating standard PC/laptop images, managing vendor relations for repairs, and ensuring asset disposal compliance
  • Manage and tune proactive monitoring alerts for major IT solutions
  • Lead the initial triage and communication during high-severity incidents, ensuring timely stakeholder updates
  • Lead Problem Management efforts for recurring issues, performing root cause analysis (RCA), recommending permanent fixes, and driving implementation of corrective actions across technical teams
What we offer
What we offer
  • Secure reserved car parking space and excellent transport links
  • 31 days holidays per year including 8 bank holidays
  • Healthcare Scheme
  • Company pension plan
  • Life Assurance
  • Salary Sacrifice Schemes
  • Various discounts and other incentives
  • Fulltime
Read More
Arrow Right

Help Desk- Tier I

Location: 100% remote
Location
Location
United States
Salary
Salary:
Not provided
sparibis.com Logo
Sparibis
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree required
  • 2+ years professional experience
  • Minimum of 5 years of experience as a Helpdesk Specialist with at least 2 years in multi-server environments, customer service experience, or equivalent training and experience
  • Must have or be able to obtain a Security clearance required up to Top Secret
  • Applicants must be able to obtain and maintain a Secret security clearance
  • United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance
  • Must be customer service oriented
  • Excellent verbal and written communication skills
Job Responsibility
Job Responsibility
  • Answers specific questions about installation, operation, configuration, customization and usage of assigned products
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
  • Escalates complex problems to senior level contract support team members
  • Level II knowledge of hardware and/or software products required
  • Typically involves use of problem management database and help desk system
  • Must have strong communications skills and be able to communicate technical issues effectively
  • Other duties as assigned
Read More
Arrow Right

Customer Support Specialist II

As a Customer Support Specialist II, you will play a critical role in ensuring t...
Location
Location
Canada
Salary
Salary:
Not provided
sprypoint.com Logo
SpryPoint
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1 - 2 years of experience in technical support, IT help desk, or a related field within the utility industry
  • Experience in finance, accounting, or related fields
  • Strong troubleshooting skills with a logical and analytical approach
  • Understanding of SaaS applications, cloud platforms, and web applications
  • Excellent communication and customer service skills
  • Experience supporting enterprise-level SaaS applications
Job Responsibility
Job Responsibility
  • Serve as lead resource for clients as they are transitioned from implementation projects to active production workflows
  • Work with the team to continuously improve documentation, support engagement, and client enablement
  • Research and troubleshoot software and technical issues
  • Contribute and improve on internal business processes for support-related client communication, queue management, prioritization, and assignment
  • Nurture client relationships to ensure a high level of satisfaction
  • Facilitate and architect solutions to client financial processes
What we offer
What we offer
  • Remote-first environment with flexible working hours across North America
  • Comprehensive compensation package that grows with you
  • MacBook + $500 to create your ideal home workspace
  • Health, dental, vision, and life insurance from day one
  • Generous PTO, Summer Friday half-days, and unlimited sick days
  • RRSP (Canada) and 401k (US) matching programs
  • $2,500 annual development fund, tuition assistance, and Book Bounty program
  • Annual company events and team offsites
  • Fulltime
Read More
Arrow Right

Help Desk Specialist

Zachery Piper Solutions is seeking a Help Desk Specialist to support a DoD progr...
Location
Location
United States , New Orleans
Salary
Salary:
50000.00 - 55000.00 USD / Year
pipercompanies.com Logo
Piper Companies
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Active Secret Clearance
  • At least 1 year of IT support experience
  • IAT II certification (Security+, CCNA Security, CySA+, or higher‑level equivalent)
  • Hands‑on experience with troubleshooting, ticketing tools, and general IT support
Job Responsibility
Job Responsibility
  • Provide technical assistance for laptops, desktops, printers, mobile devices, and other network‑connected equipment
  • Troubleshoot issues related to connectivity, operating systems, Microsoft/Office applications, and VTC systems
  • Collaborate with employees and leadership to diagnose and resolve IT problems
  • Support daily operations of the Enterprise Service Desk
  • Manage service tickets, run scripts, answer incoming calls, and meet established service metrics
What we offer
What we offer
  • PTO
  • paid holidays
  • medical
  • dental
  • vision
  • 401(k)
  • sick leave
  • Fulltime
Read More
Arrow Right
New

Apprentice Multitrader

Becoming an apprentice at AxisCLC is an excellent opportunity to gain practical ...
Location
Location
United Kingdom , Liverpool
Salary
Salary:
8.00 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • GCSE 4 & above (A-C) in Maths & English or equivalent
  • Good communication
  • Presentable
  • Positive attitude to work
  • Attention to detail
Job Responsibility
Job Responsibility
  • Ensure the effective delivery of service in line with Axis Health and Safety policies and procedures
  • Ensure and undertake any recording of work and administration required by Axis standards and timescales
  • Report any Health and Safety issues and outstanding defects to your Supervisor, Contracts Manager, Health and Safety team and Apprentice Co-ordinator
  • Work as an integral team member with other apprentices, Axis operatives, clients, customers, and tenants
  • Attend Axis Induction, Health and Safety training, Toolbox talks and College Induction
  • Undertake multi-trade work to a safe, clean, and high-quality standard
  • Learn how to cost multi-trade area work with your Axis Mentor, identifying cost reduction methods
  • Ensure college course attendance is 100% and college absence communicated to your Line Manager and Apprentice Co-ordinator every time you fail to attend college
  • Ensure that you meet your operative on time daily
  • Communicate any absence from work as per your contractual terms and conditions
What we offer
What we offer
  • Pension scheme and life assurance
  • Travel Expense Coverage: Enabling all apprentices to travel to/from college and/or apprentice/work-related events
  • 23 days’ holiday + bank holidays
  • Access to Perkbox (discounts, perks & wellbeing offers)
  • 1 paid volunteer day
  • Access to Learning and development opportunities: These include financial wellbeing, technical skills and coaching
  • Fulltime
Read More
Arrow Right
New

Catering Assistant

Are you looking for that next step in your career, then you've come to the right...
Location
Location
United Kingdom , Shafton
Salary
Salary:
7692.30 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Great customer service skills
  • ideally from a catering or retail background
  • ability to undergo an enhanced DBS check
Job Responsibility
Job Responsibility
  • Working as part of the catering team to provide a friendly, efficient and hygienic service
  • Assist in the preparation of food and snacks
  • Counter service and till work
  • Keeping the kitchen and restaurant areas in a clean and tidy state at all times
What we offer
What we offer
  • Free meal supplied on shift
  • Free qualifications and career development opportunities
  • Staff discount scheme at over 850 retailers
  • Monthly opportunities for the best teams to win shopping vouchers
  • All school holidays off
  • Parttime
Read More
Arrow Right
New

Domestic/laundry assistant

An exciting opportunity has arisen for a Domestic/Laundry Assistant to join our ...
Location
Location
United Kingdom , Southport
Salary
Salary:
12.60 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Caring nature and positive attitude
  • desire to deliver high standard domestic and laundry service
  • previous domestic experience preferred
  • commitment to highest levels of cleanliness, hygiene and appearance
  • ability to demonstrate compassion and empathy towards older people
  • team player but able to work on own initiative
  • dependable and flexible to meet needs of residents and home
  • alternate weekend availability required
Job Responsibility
Job Responsibility
  • Ensuring clean safe environment for residents, visitors and staff
  • following daily schedule for cleaning
  • hoovering
  • dusting
  • polishing
  • shampooing carpets
  • mopping floors
  • any other duties as required
  • laundry duties for all clothing and bedding
  • ensuring everything is labelled and washed according to washing instructions
What we offer
What we offer
  • Fortnightly pay
  • 28 days paid annual leave (pro rata)
  • free uniform
  • cost of DBS paid
  • fully paid induction training
  • £200 refer a friend bonus
  • Fulltime
Read More
Arrow Right
New

Senior Accounting Manager

My client, a Professional Services Firm in Boston is hiring a Senior Accounting ...
Location
Location
United States , Boston
Salary
Salary:
130000.00 - 150000.00 USD / Year
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in Accounting, Finance or related
  • 8+ years of Accounting experience
  • Professional Services Industry experience highly preferred
Job Responsibility
Job Responsibility
  • Report to the Director of Finance and oversee Accounting for the company
What we offer
What we offer
  • Bonus
  • great benefits
  • growth potential
  • hybrid working arrangement
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy