CrawlJobs Logo

Technical Support Specialist I

chickasaw.com Logo

Chickasaw Nation Industries, Inc (CNI)

Location Icon

Location:
United States , Norman

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Technical Support Specialist I assesses and troubleshoots computer user support problems such as password resets, desktop support issues, or specialized applications support for the CNI Corporate environment. Additionally, this position may monitor computer systems and operations, as assigned.

Job Responsibility:

  • Handles inbound telephone customer requests
  • Troubleshoots and resolves issues by applying effective, investigative methods and service desk troubleshooting procedures
  • Performs problem diagnosis, problem recognition, research, isolation and resolution
  • Works independently to determine the best and most efficient solution to resolve the customer’s operational issues, including procedural changes as necessary
  • Applies system analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications based on user profiles
  • Monitors assigned queues, voicemail, web site and other incoming communication methods for user requests for support
  • Documents all actions taken and escalates tickets to higher-level support groups as necessary
  • participates in maintaining and improving helpdesk standard operating procedures (SOPs)
  • Resets user passwords, provides desktop support and/or specialized applications support
  • Monitors computer systems and operations, as assigned
  • Promptly answers help desk phones
  • Adheres to standard procedure documentation
  • Responsible for aiding in own self-development by being available and receptive to all training made available by the company
  • Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output

Requirements:

  • Associate's degree and a minimum of two (2) years relevant experience, or equivalent combination of education/experience
  • Experience with PC and Apple hardware, Microsoft 365(Outlook, Teams, Office), Intune, Entra, Airwatch, Windows 11, Iphone and Android
  • CompTIA A+ Certification preferred
  • Skilled proficiency in Microsoft SharePoint, Office, Microsoft Windows, Adobe Acrobat, WebEx, Microsoft Lync and Cisco Jabber (support of additional applications may be required)

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Chickasaw Nation Industries, Inc (CNI) - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Technical Support Specialist I

Technical Support Specialist

We’re looking for an experienced, curious, and collaborative Technical Support S...
Location
Location
United States , Chicago
Salary
Salary:
62000.00 - 74000.00 USD / Year
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3–5 years in customer support
  • 1–2 years in SaaS, B2B, or complex product environments
  • Confident in navigating APIs, debugging workflows, and digging into systems
  • Confident communicator explaining technical topics in simple language
  • Self-directed and able to plan workload based on urgency and impact
  • Curious and passionate about the role AI plays in customer support
  • A team player and coach who uplifts others through mentorship and feedback
Job Responsibility
Job Responsibility
  • Communicating efficiently and effectively with customers via chat, email, and/or video
  • Providing outbound phone calls as part of the offering
  • Breaking down complex topics for non-technical users
  • Providing a consultative approach to customer interactions
  • Supporting 60-70 customers per week
  • Taking ownership of complex customer questions from first contact to final resolution
  • Diagnosing, reproducing, and troubleshooting technical issues (APIs, webhooks, SDKs)
  • Navigating ambiguity using structured thinking and a product mindset
  • Acting as a mentor providing feedback and initiating upskilling
  • Coaching peers through tough tickets and flagging trends
What we offer
What we offer
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family
  • Fulltime
Read More
Arrow Right

Technical Support Specialist

Location
Location
United States , Springfield
Salary
Salary:
20.00 - 24.00 USD / Hour
bhsg.com Logo
Beacon Hill
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices
  • Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are made
  • Ability to research and resolve issues
  • Capable of working in a fast-paced environment
  • Excellent verbal communication skills and the ability to explain technical information in layman's terms
  • Well organized with the ability to work under pressure and meet tight deadlines
  • Excellent understanding of intra-department functions and operations
  • Ability to perform repeated bending, standing and reaching
  • Ability to occasionally lift up to 40 pounds
  • Available to work a variety of shifts, including, second and third shift, weekends and holidays
Job Responsibility
Job Responsibility
  • Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications
  • Monitors the severity of data packet loss either to the entire store network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full functionality
  • Identifies and corrects issues before a location is aware of a problem using cloud and web-based applications
  • Determines the best course of action to improve performance and efficiency of store systems, equipment and applications
  • Provides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality
  • Understands and completes proper processes when installing software
  • Directs field personnel in installing new equipment that is going on the store network
  • Configures and upgrades software on newly installed devices
  • Implements software changes for fuel dispensers and fuel tanks
  • Sets up new DVR equipment and configures recording settings, including using proper naming conventions, for multiple cameras
  • Fulltime
Read More
Arrow Right

Client Support Technical Specialist

Client Support Technical Specialist role at Onebox (Fever Group) providing techn...
Location
Location
Spain , Barcelona
Salary
Salary:
Not provided
https://feverup.com/fe Logo
Fever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in technical support, helpdesk, or client-facing troubleshooting roles
  • Work proficiency in English
  • Excellent communication skills, building trust and strong relationships with clients
  • Proactive mindset, anticipating client needs and providing solutions
  • Strong teamwork abilities, collaborating with different teams to deliver the best experience
  • Empathy and customer focus, understanding their needs and delivering outstanding service
  • Problem-solving skills, efficiently managing and resolving issues
Job Responsibility
Job Responsibility
  • Be the go-to person for our clients — providing fast, friendly, and effective technical support
  • Deliver training sessions to help clients make the most of our platform
  • Manage helpdesk-style support, responding to incidents with speed, clarity, and professionalism
  • Work cross-functionally with internal teams to improve processes and enhance the overall client experience
  • Participate in on-site event support when needed, ensuring smooth operations and exceptional service
  • Activating/deactivating promotions and templates
  • Ticketing setup and configuration
  • Exporting data, generating reports, and monitoring access activity
What we offer
What we offer
  • Temporary contract 6 months + Permanent contract
  • Hybrid work model – Possibility to work 3 days from home
  • 23 vacation days + your birthday off
  • Training budget to fuel your growth
  • Private health insurance with a special employee discount for you and your family
  • Wellhub access – Stay active and healthy
  • Flexible remuneration with Endenred
  • Team events, after-work activities & two annual parties
  • Additional pay for on-call and event travel shifts
  • Fulltime
Read More
Arrow Right

Customer service and technical support specialist

Would you like to work for an eco-friendly company in the plumbing industry? Are...
Location
Location
Canada , Montreal
Salary
Salary:
20.00 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
February 12, 2026
Flip Icon
Requirements
Requirements
  • Proficiency in both written and spoken English and French
  • Prior customer service experience in a call center setting
  • Ability to thrive under pressure
  • Demonstrated dynamism and initiative
  • Ease with computer usage
  • including the ability to work on multiple platforms
Job Responsibility
Job Responsibility
  • Conducting remote troubleshooting for end consumers and companies, addressing technical issues, installation inquiries, and providing product advice on various plumbing products
  • Managing incoming calls and emails, as well as fulfilling customer parts requests
  • Ensuring top-notch customer service and devising solutions for customer issues
  • Responding to inquiries regarding the status of order shipments and delivery
  • Solving customer problems through targeted questioning
  • Upholding quality assurance standards and meeting established service levels
What we offer
What we offer
  • Working from home
  • Equipment provided
  • Being part of a dynamic team
  • Fun activities to increase team cohesion
  • Quick hiring process
  • Bonus program based on the quality of calls, emails as well as presenteeism and punctuality
  • Benefits program upon permanent hiring
  • Occasional in-office meetings once every one to two months for team collaboration (candidates must be based in Montreal)
  • Fulltime
Read More
Arrow Right

T2 Technical Support Specialist

As a T2 Technical Support Specialist, you’ll be part of the team that powers the...
Location
Location
Canada
Salary
Salary:
72000.00 CAD / Year
smile.io Logo
Smile.io
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in a highly technical support or solutions engineering support within SaaS, ecommerce, or similar environments
  • Familiarity with the Shopify Ecosystem: Proven experience collaborating with Shopify merchants, utilizing Shopify apps, and possessing technical skills in modifying Shopify themes
  • Understanding of APIs, including authentication, response codes, and payloads
  • able to test and debug integrations confidently
  • Proficiency in JavaScript, particularly in diagnosing integration or SDK-related issues (CORS errors, missing tags, conflicts)
  • Strong grasp of CSS and HTML, with experience diagnosing styling conflicts or layout issues and providing safe, actionable fixes
  • Working knowledge of SQL for investigating data anomalies and tracing records across systems using JOINs or filters
  • Proficiency with Browser DevTools, Shopify Liquid, and API testing tools (e.g., Postman, Insomnia)
  • Excellent written and spoken communication skills, with an ability to explain technical concepts to both technical and non-technical audiences
  • A solutions mindset: you don’t default to “no” you dig into the “why,” share context, and propose practical ways to reach the desired outcome
Job Responsibility
Job Responsibility
  • Deliver High-Quality Technical Support: Investigate, troubleshoot, and resolve complex technical issues across multiple systems (APIs, integrations, custom JS/CSS, and data flows)
  • Provide Expert Product Guidance: Become a Smile product expert and help merchants maximize the benefits of our platform, offering guidance on configuration, integrations, and best practices. This is done through meetings, email conversations, or 1:1
  • Support Ecommerce Integrations: Diagnose issues in Shopify, BigCommerce, and other ecommerce platforms. Confidently troubleshoot theme conflicts, Liquid templates, or custom storefronts
  • Diagnose & Debug APIs: Use your understanding of RESTful APIs to debug and test API interactions, identify payload issues, or guide customers through authentication and data handling problems
  • Use Browser DevTools & JS Knowledge: Investigate widget or SDK behavior, identify CORS or rendering errors, and provide safe code examples or solutions
  • Collaborate Across Teams: Partner with Product, Engineering, and Success teams to escalate and resolve issues, contributing to documentation and feedback loops that drive continuous improvement
  • Model Merchant Empathy: Communicate clearly, humanly, and patiently, balancing technical precision with emotional intelligence in every merchant interaction
  • Maintain Round-the-Clock Excellence: Work as part of a global team to ensure seamless support coverage, writing thorough notes and handoffs that set the next shift up for success
  • Contribute to Reviews & Merchant Sentiment: Deliver experiences that drive organic growth through positive reviews and customer advocacy, building social proof and pride in the quality of our work
  • Live Support: Willingness to get involved and help as needed to support cross-functional efforts. Confidently and clearly guide merchants through technical resolutions by joining live troubleshooting calls
  • Fulltime
Read More
Arrow Right

Technical Support Specialist

Silvus is seeking a Technical Support Specialist who will report to the Director...
Location
Location
United States , Los Angeles
Salary
Salary:
27.00 - 30.00 USD / Hour
silvustechnologies.com Logo
Silvus Technologies (International)
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of an Associate's degree is required
  • At least 2 years of relevant experience supporting a sales/products team in a technology-related or manufacturing field
  • Prior experience in a fast-paced office environment, with experience in meeting multiple deadlines
  • Highly proficient in Microsoft Office and Google Suite (Gmail/Outlook, Excel, Word, PowerPoint)
  • Excellent and effective oral and written communication
  • Possess keen attention to detail, with the ability to be accurate, flexible, and reliable
  • Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts
  • All employment is contingent upon the successful clearance of a background check
Job Responsibility
Job Responsibility
  • Responsible for supporting the team in maintaining product entries in the Zoho CRM system, including, but not limited to, updating records, creating new entries, obsoleting products, etc
  • Create/Generate Zoho reports concerning product sales/shipments, development status, and similar reports as directed
  • Maintain/Update the expansive Confluence presence for products, including consolidating information, reorganizing for clarity and usefulness, removing outdated content, and adding new content with input from team members
  • Rebrand/Format data sheets, cable diagrams, and similar documents from manufacturing formats to customer-releasable formats
  • Support maintaining/updating our product catalog in partnership with the marketing team
  • Coordinate end-of-line product tracking internally and related product communications with sales and other departments
  • Support team email communications with other departments, vendors, and customers concerning inquiries, escalating them as necessary, and ensuring their timely follow-up and resolution
  • Assist with ad-hoc tasks assigned by team members/leads/managers to support the team as necessary
  • Fulltime
Read More
Arrow Right

Technical Support Specialist

Talent team at Qualient is recruiting for a Technical Specialist with a can-do a...
Location
Location
Salary
Salary:
Not provided
qualientsolutions.com Logo
Qualient Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience working within a 2nd/3rd line support function
  • Application support
  • Bespoke Linux systems
  • Will be familiar with DevOps practises
Job Responsibility
Job Responsibility
  • Provide superior technical assistance to end-users by supporting all IT deployed software and hardware with the ability to show confidence, patience and diplomacy when dealing with difficult situations
  • Provide professional customer service to all of our valued clients
Read More
Arrow Right

IT Technical Support Specialist

Under broad supervision, provides management information system user support on ...
Location
Location
United States , Milledgeville
Salary
Salary:
Not provided
oceanbluecorp.com Logo
Ocean Blue Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
  • Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
  • Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
  • History of working in an Active Directory domain environment
  • Proficient at software installs and troubleshooting
  • Some networking knowledge, along with the ability to troubleshoot network issues from the command line.
Job Responsibility
Job Responsibility
  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
  • Handle business-critical IT tasks and system improvements
  • Enable faster and smarter business processes and employee productivity
  • Research and evaluate emerging technologies, hardware, and software
  • Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.
  • Install, configure, and support workstation software, hardware, printers, and phones
  • Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
  • Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
  • Implement applications and software upgrades and troubleshoot any performance issues
  • Train employees in using software and hardware, and provide technical support when needed
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Ireland Jobs Germany Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy