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Chickasaw Nation Industries, Inc (CNI) Logo Chickasaw Nation Industries, Inc (CNI) · IT - Administration

Technical Support Specialist I

United States, Norman · Job Posted January 04, 2026
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Job Description

The Technical Support Specialist I assesses and troubleshoots computer user support problems such as password resets, desktop support issues, or specialized applications support for the CNI Corporate environment. Additionally, this position may monitor computer systems and operations, as assigned.

Job Responsibility

  • Handles inbound telephone customer requests
  • Troubleshoots and resolves issues by applying effective, investigative methods and service desk troubleshooting procedures
  • Performs problem diagnosis, problem recognition, research, isolation and resolution
  • Works independently to determine the best and most efficient solution to resolve the customer’s operational issues
  • Applies system analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications based on user profiles
  • Monitors assigned queues, voicemail, web site and other incoming communication methods for user requests for support
  • Documents all actions taken and escalates tickets to higher-level support groups as necessary
  • participates in maintaining and improving helpdesk standard operating procedures (SOPs)
  • Resets user passwords, provides desktop support and/or specialized applications support
  • Monitors computer systems and operations, as assigned
  • Promptly answers help desk phones
  • Adheres to standard procedure documentation
  • Responsible for aiding in own self-development by being available and receptive to all training made available by the company
  • Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output

Requirements

  • CompTIA A+ Certification preferred
  • Skilled proficiency in Microsoft SharePoint, Office, Microsoft Windows, Adobe Acrobat, WebEx, Microsoft Lync and Cisco Jabber
  • Experience with PC and Apple hardware, Microsoft 365(Outlook, Teams, Office), Intune, Entra, Airwatch, Windows 11, Iphone and Android
  • Associate's degree and a minimum of two (2) years relevant experience, or equivalent combination of education/experience
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