CrawlJobs Logo

Technical Support Specialist I - 1st Shift

7-eleven.com Logo

7-Eleven, Inc

Location Icon

Location:
United States , Enon

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

22.50 - 23.00 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

The Technical Support Specialist serves as the first point of contact for store leaders and franchisees, providing technical assistance and troubleshooting to resolve IT-related issues efficiently. This role focuses on achieving first-call resolution by diagnosing problems, guiding users through solutions, or determining when equipment replacement is necessary. The specialist is responsible for accurately documenting issues, processing hardware replacement requests, and escalating incidents to the appropriate resolver groups when needed. By delivering excellent customer service and ensuring minimal disruption to store operations, this position plays a critical role in maintaining system reliability and operational efficiency across multiple point-of-sale platforms and store technologies.

Job Responsibility:

  • Provide first-call resolution by diagnosing and resolving technical issues with store leaders and franchisees over the phone using remote troubleshooting tools and support software
  • Utilize remote desktop applications, system monitoring tools, and diagnostic software to analyze and resolve hardware, software, and network-related issues
  • Troubleshoot point-of-sale (POS) systems, payment terminals, networking equipment, and other store technologies, ensuring minimal disruption to business operations
  • Identify when equipment replacement is necessary and process orders using asset management and ticketing systems to ensure timely resolution
  • Accurately document all interactions, troubleshooting steps, resolutions, and hardware replacements within the incident management system (e.g., ServiceNow, Zendesk, or similar)
  • Escalate unresolved or complex incidents to the appropriate resolver group, ensuring all relevant technical details and troubleshooting steps are included for efficient resolution
  • Maintain a strong understanding of company-supported technologies, including multiple POS platforms, store IT infrastructure, and related hardware/software
  • Follow established protocols for prioritizing and handling incidents based on severity, impact, and business needs
  • Communicate effectively with store personnel, providing clear instructions, setting expectations, and ensuring excellent customer service
  • Continuously learn and adapt to new technologies, software updates, and system changes to improve troubleshooting efficiency and effectiveness

Requirements:

  • Associates/2 Yr Degree
  • 2+ years of relevant experience
  • Ability to perform repeated bending, standing and reaching
  • Strong knowledge of troubleshooting hardware, software, and network-related issues, including POS systems, payment terminals, and store IT infrastructure
  • Proficiency in using remote desktop tools (e.g., TeamViewer, BeyondTrust, Microsoft Remote Desktop) for troubleshooting and diagnostics
  • Experience with incident management and ticketing systems (e.g., ServiceNow, Zendesk, JIRA) for tracking and documenting technical issues
  • Ability to prioritize and handle multiple issues simultaneously in a fast-paced environment
  • Logical and methodical approach to diagnosing technical problems and escalating when necessary
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
  • Strong customer service orientation with a patient, empathetic approach to assisting store leaders and franchisees
  • Ability to remain calm and professional under pressure, especially during major incidents or outages
  • Understanding of networking fundamentals, including TCP/IP, VPN, Wi-Fi, routers, and switches
  • Ability to diagnose and resolve issues with Windows-based systems, peripheral devices (printers, scanners, cash drawers), and cloud-based applications
  • Basic knowledge of cybersecurity best practices, data protection, and company IT policies
  • Available to work a variety of shifts, including, second and third shift, weekends and holidays
  • understands the staffing expectations of working in a 24/7/365 days a year department

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
7-Eleven, Inc - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
+ Unlock 31694 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Technical Support Specialist I - 1st Shift

IT support and Monitoring specialist

As an IT support and Monitoring specialist you will provide technical support by...
Location
Location
Bulgaria , Varna
Salary
Salary:
Not provided
mypos.com Logo
myPOS
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with Microsoft products (Windows 10
  • Office 2013 - 2019)
  • Experience with support and troubleshooting of LAN networks
  • Understanding of TCP/IP, VPN, DHCP, DNS
  • Fluent English and team-player skills
  • Able to multi-task while listening to the caller, documenting in the case management system, and/ or researching the solution to the caller’s issue
Job Responsibility
Job Responsibility
  • Monitoring of production and business critical systems – services, VMs, Databases, connections, etc.
  • Provide 1st level technical customer support and works closely with Senior specialists to resolve recurring problems and issues with applications and/or products. Elevating issues to 2nd/3rd level IT specialists
  • Helps in research and development in corporate IT infrastructure and integration of new applications
  • Support of new projects related to corporate and production IT infrastructure
  • Troubleshooting and ticket resolving as 1st level IT Support specialist
  • Produce documents related to corporate IT infrastructure and its projects
  • Works on 12 hrs. day/nights shifts
What we offer
What we offer
  • Annual salary reviews, promotions and performance bonuses
  • myPOS Academy for upskilling and training
  • Unlimited access to courses on LinkedIn Learning
  • Annual individual training and development budget
  • Refer a friend bonus
  • Teambuilding, social activities and networks on a multi-national level
  • 25 days annual paid leave (+1 day per year up to 30)
  • Full “Luxury” package health insurance including dental care and optical glasses
  • Meal vouchers of 102.26 EUR per month
  • Fully covered Multisport card
  • Fulltime
Read More
Arrow Right

Electrician / Trades Specialist 1st

This job description indicates the general nature and level of work expected of ...
Location
Location
United States
Salary
Salary:
28.55 - 42.85 USD / Hour
advocatehealth.com Logo
Advocate Health Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced training beyond High School that includes the completion of technical training
  • Valid Driver’s License
  • High school diploma or GED equivalent
  • 2-4 Years of Experience in relatable industrial/trades maintenance or operations
  • Works within clearly defined standard operating procedures
  • Intermediate level computer skills in using systems such as CMMS, Microsoft Office, Building Automation Systems
  • Good communication (written and verbal) and interpersonal skills
  • Ability to work with minimal oversight with intermediate level technical skills in facility maintenance
  • Works required shifts and participates in on-call duty to provide 24/7 coverage
  • Must be able to sit, stand, walk, lift, squat, bend, crawl, reach above shoulders, and twist frequently throughout the workday
Job Responsibility
Job Responsibility
  • Conducts preventive maintenance tasks and repairs on basic facility systems and documents tasks through the computerized maintenance system
  • Assists in evaluating and troubleshooting basic building system failures and performs repairs as directed
  • Operates and monitors and maintains basic Utility System Infrastructure
  • Assist in maintaining fire alarm and fire protection systems
  • Supports the installation of building hardware, electrical devices, and wall finishes under supervision
  • Maintains preventive maintenance records and equipment repair files for compliance
  • Reads blueprints, Life Safety drawings and maintenance manuals to gain knowledge needed to complete assignments
What we offer
What we offer
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance
  • Fulltime
Read More
Arrow Right

Electrician / Trades Specialist 1st

This job description indicates the general nature and level of work expected of ...
Location
Location
United States , Milwaukee
Salary
Salary:
28.55 - 42.85 USD / Hour
advocatehealth.com Logo
Advocate Health Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced training beyond High School that includes the completion of technical training
  • Valid Driver’s License
  • High school diploma or GED equivalent
  • 2-4 Years of Experience in relatable industrial/trades maintenance or operations
  • Works within clearly defined standard operating procedures
  • Intermediate level computer skills in using systems such as CMMS, Microsoft Office, Building Automation Systems
  • Good communication (written and verbal) and interpersonal skills
  • Ability to work with minimal oversight with intermediate level technical skills in facility maintenance
  • Works required shifts and participates in on-call duty to provide 24/7 coverage
  • Must be able to sit, stand, walk, lift, squat, bend, crawl, reach above shoulders, and twist frequently throughout the workday
Job Responsibility
Job Responsibility
  • Conducts preventive maintenance tasks and repairs on basic facility systems and documents tasks through the computerized maintenance system
  • Assists in evaluating and troubleshooting basic building system failures and performs repairs as directed
  • Operates and monitors and maintains basic Utility System Infrastructure
  • Assist in maintaining fire alarm and fire protection systems
  • Supports the installation of building hardware, electrical devices, and wall finishes under supervision
  • Maintains preventive maintenance records and equipment repair files for compliance
  • Reads blueprints, Life Safety drawings and maintenance manuals to gain knowledge needed to complete assignments
What we offer
What we offer
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Fulltime
Read More
Arrow Right
New

Senior Lecturer/Associate Professor in Literacy

As a Senior Lecturer / Associate Professor in Literacy, you will play a key role...
Location
Location
Australia , Albury-Wodonga, Bathurst, Port Macquarie, Wagga Wagga
Salary
Salary:
Not provided
csu.edu.au Logo
Charles Sturt University
Expiration Date
June 08, 2026
Flip Icon
Requirements
Requirements
  • A doctoral qualification relevant to literacy or education, with a recognised teaching qualification
  • A strong record of high-quality teaching and student-centred learning
  • An established or emerging research profile aligned to literacy, curriculum or pedagogy
  • The ability to build productive partnerships and contribute to academic leadership
Job Responsibility
Job Responsibility
  • Lead impactful literacy teaching and research
  • Teach across online and on-campus environments
  • Shape future teachers and education practice
  • Contribute to curriculum innovation
  • Build strong relationships with students and partners
  • Provide academic leadership in literacy education
  • Contribute to the School's research profile
  • Supervise higher degree research students
  • Actively engage with professional, community and government stakeholders
  • At Associate Professor level: significant academic leadership, research impact, and contribution to the broader discipline at national/international level
What we offer
What we offer
  • 17% superannuation
  • Fulltime
Read More
Arrow Right
New

Program Manager - Controls and Avionics Solutions

This position is based in Endicott, New York. New York and on-site work will be ...
Location
Location
United States , Endicott
Salary
Salary:
120874.00 - 205486.00 USD / Year
baesystems.com Logo
Baesystems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in engineering, engineering or manufacturing management, or other discipline
  • Demonstrated ability for building strong customer/ stakeholder relationships
  • Strong communication, negotiation, and presentation skills
  • Ability to interpret data and make data-driven decisions
  • Highly adaptable with strong initiative
  • Demonstrated ability to lead and motivate cross-functional teams
  • Knowledge of the global aviation market and regulatory requirements and/ or military aviation market
Job Responsibility
Job Responsibility
  • Maintaining strong customer relationships and leading a multidisciplinary team to execute complex development programs within schedule and budget
  • Leadership and management oversight of a project team assuring that project’s financials, schedule, and technical objectives are met and that the highest level of customer satisfaction is achieved while meeting all contractual commitments
  • Work effectively and collaboratively with Engineering, Operations, and all Program Office functional leadership to assure deliveries continue to exceed customer commitments and achievement of financial commitments to the company
  • Manages, coordinates, plans, organizes, controls, integrates, and executes projects within the Military Aircraft Systems portfolio
  • Participates in the support of new business and in the development of proposals
What we offer
What we offer
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Health savings accounts
  • 401(k) savings plan
  • Disability coverage
  • Life and accident insurance
  • Employee assistance program
  • Legal plan
  • Discounts on home, auto, and pet insurance
  • Fulltime
Read More
Arrow Right
New

Finance Business Partner (Research)

Full Time, Fixed Term (12 months). Level 7 - $101,421 to $110,819 p.a. (plus 17%...
Location
Location
Australia , Wagga Wagga
Salary
Salary:
101421.00 - 110819.00 AUD / Year
csu.edu.au Logo
Charles Sturt University
Expiration Date
June 02, 2026
Flip Icon
Requirements
Requirements
  • A degree in Accounting or Finance (professional accounting body membership is desirable)
  • Experience in project budgeting, forecasting and financial analysis
  • Background in management accounting or business partnering within complex environments
  • exposure to government funding or higher education is advantageous
  • Excellent stakeholder engagement skills, with the ability to work effectively with academics and researchers
  • Familiarity with business intelligence systems and dashboard reporting
Job Responsibility
Job Responsibility
  • Partner with academics to deliver strategic financial insights that enable research success
  • Directly influence world-class projects and decisions shaping the future of education and innovation
  • Lead initiatives that enhance financial governance, deliver accurate and timely reporting, and support key projects such as cost-pricing systems and research budgeting
  • Help build financial capability across the University, fostering collaboration and continuous improvement
What we offer
What we offer
  • Flexibility with a 35-hour work week
  • Access to hybrid work arrangements
  • 17% superannuation
  • Fulltime
Read More
Arrow Right
New

Associate Lecturer/ Lecturer in Oral Health

Make a real impact by educating future oral health professionals to serve the ur...
Location
Location
Australia , Wagga Wagga
Salary
Salary:
80046.00 - 134965.00 AUD / Year
csu.edu.au Logo
Charles Sturt University
Expiration Date
June 16, 2026
Flip Icon
Requirements
Requirements
  • A qualification relevant to the discipline and appropriate to the level being applied for
  • Full registration (for teaching/research) as a Dentist or Oral Health Therapist with the Australian Health Practitioner Regulation Agency (Ahpra)
  • Excellent understanding of the clinical practice of oral health therapy, supported by a record of teaching and subject coordination relevant to the discipline and appropriate to the level being applied for
  • Evidence of the delivery of high quality student-centred learning and teaching in oral health therapy and/or general dentistry
  • A record of research activity or capability relevant to the discipline and appropriate to the level being applied for, as outlined in the position descriptions, may facilitate the progression of research opportunities
Job Responsibility
Job Responsibility
  • deliver high-quality teaching, clinical supervision and learning experiences in Oral Health
  • work with students in both clinical and preclinical settings while contributing to curriculum development, industry engagement and community partnerships
What we offer
What we offer
  • Generous support provided to assist with relocating to Riverina’s beautiful Wagga Wagga or surrounds
  • 17% superannuation
  • Fulltime
Read More
Arrow Right
New

Change Analyst

As Change Analyst you will provide specialist change management expertise to sup...
Location
Location
Australia , Albury-Wodonga, Bathurst, Dubbo, Orange, Wagga Wagga
Salary
Salary:
101421.00 - 110819.00 AUD / Year
csu.edu.au Logo
Charles Sturt University
Expiration Date
June 03, 2026
Flip Icon
Requirements
Requirements
  • Relevant qualifications and/or equivalent experience in organisational change and transformation
  • Experienced in applying change management frameworks and methodologies to large-scale/complex organisational initiatives
  • Skilled in analysing change impacts and shaping clear, targeted responses in policy-driven environments
  • Strong communication and interpersonal skills
Job Responsibility
Job Responsibility
  • Provide specialist change management expertise to support the successful planning and implementation of the Models of Engagement and Assessment initiative
  • Lead change analysis, stakeholder engagement planning and adoption activities to enable a sustainable transition to new models of course delivery and assessment.
What we offer
What we offer
  • Competitive salary and benefits including 17% super
  • Flexible working arrangements that support a healthy work-life balance
  • Fulltime
Read More
Arrow Right