Technical Support Specialist - English & French Speaker

• Act as the daily point of contact of the customer with the support and collaboration of the level 2 and level 3 support teams
• Participate in bug bashes for new versions, write and validate expert articles, and submit product enhancement requests
• Propose and implement improvements to the Expensya backend, customer support processes, and diagnostic tools, including the automation of Customer Support tasks
• Take ownership of and diagnose complex technical or functional problems
• Manage several tasks with a sense of urgency, ensuring proper prioritization and time management

• A technical degree or equivalent experience, ideally in information technology
• Confirmed experience in a service-oriented company, such as a software integrator, SaaS company, or a CRM/Call center
• A strong customer-centric mindset with excellent communication skills, particularly the ability to explain technical subjects clearly to non-technical people
• Proficiency in Excel, including advanced features like pivot tables
• Strong analytical and listening skills, with the ability to diagnose complex problems with a critical mindset
• The ability to manage stressful situations while remaining calm and focused
• Experience with API management, data import/export processing, and other digital technical subjects
• Fluent in both French and English is mandatory

Spanish is a plus

• Opportunity for Career & Professional Development
• Collaborative and Meritocratic work culture
• Supportive Leadership
• medical, dental, and vision coverage
• paid time off
• retirement benefits
• performance bonus or commission