Technical Support Specialist

Technical Support Specialist - Corporate

Vodafone

Location:
Türkiye , Istanbul

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Job Responsibility:

Answering calls and e-mails of mobile and fixed customers in its portfolio.(TOP200 customer)
To meet customer requests for information, transactions and complaints. To take the necessary actions to follow up on complaints and requests that cannot be resolved at first contact and to direct them to the relevant teams. Ensuring that the records are analyzed within the targeted periods. Regularly via outbound call
Conducting customer visits supported by invoice analyses, tariff details and reports for campaigns. Participating in the Sales Manager's customer visits, especially during retention periods.
Regularly calling for "healthcheck" and "debt reminder" via outbound call or e-mail.
To follow and implement all kinds of operationally new and changing processes, information and application changes. To follow the Atlas information platform appropriately and accurately. Giving feedback on deficiencies and errors.
To provide feedback to the management team by anticipating potential problems or dissatisfaction and potential opportunities in order to improve service quality and maximize customer satisfaction.
Introducing Metro Ethernet/RadioLink/Bulk & Fast Sms products to the customer via e-mail and outbound call and sending leads to the Sales Manager. In this context, actively using Red CRM.
Ensuring that documents are completed by tracking missing documents
Following and implementing company and department policies and procedures
To ensure that customers who want to close their lines keep their lines active by providing appropriate arguments in order to reduce our voluntary churn.
Ensuring that complaints received through BTK, WEB BTK, CEO Office, Social Media, Official Letters are resolved in accordance with the objectives.

Requirements:

At least 1 years corporate customer management experience in fixed&mobile telecommunication
Fluent in English both verbal and written
Good understanding of fixed product and services
Good understanding of request management process
Good understanding of incident management process
Good understanding of IP networking technologies
Good level of troubleshooting abilities on ip networking environment
Cisco CCNA Certification or equivalent accreditation in ip networking
Excellent Problem solving skills
Good communication Skills
Prone to team work

Additional Information:

Job Posted:
March 19, 2026

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