CrawlJobs Logo

Technical Support Specialist - Construction

cnhindustrial.com Logo

CNH Industrial

Location Icon

Location:
United States , Racine

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

74625.00 - 114000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

The Technical Support Specialist for Construction Equipment is a team member within the Technical Support-Construction team. Team members have three primary roles: Provide expert technical advice to dealership service department personnel and Field Service team members, Provide input to improve reliability and serviceability of CNH Construction products, and Provide input to improve service information technical training content based on experience with troubleshooting the product(s). This position is a hybrid role and requires the employee to be on-site at a CNH facility at least three (3) days per week.

Job Responsibility:

  • Answering technical questions from CNH dealers or from CNH Field Service team members using personal knowledge, experience, and available reference sources, including Engineering
  • Structuring answers consistent with CNH objectives while being attentive to the cost and time of repairs to CNH, the dealership, and the customer
  • Striving to maximize customer uptime by providing the complete, correct response on first interaction
  • Documenting all technical questions and data into a contact management system for future reference by other Technical Support Specialists, Quality, and Engineering
  • Creating additional technical troubleshooting information in conjunction with Engineering and Technical Information
  • Maintaining relationships with Engineering, Quality, Technical Training, and Technical Support employees to provide regular feedback of current or emerging issues customers are experiencing with CNH construction equipment
  • Becoming a product expert on assigned products
  • Other duties as assigned

Requirements:

  • Associate's Degree and a minimum of one year of heavy equipment troubleshooting experience OR a High School Diploma with a minimum of three years of heavy equipment troubleshooting experience
  • Technical experience relating to diagnostics of mobile mechanical, electrical (12 or 24 volt DC), Electric Propulsion, transmission, hydraulic, hydrostatic, engine, and/or exhaust aftertreatment systems
  • Desire to support dealership and customer operations
  • Excellent written and oral communication skills
  • Excellent time management skills

Nice to have:

  • Experience with remote support
  • Experience with dealership service department activities
  • A working knowledge of construction products and applications
What we offer:
  • Flexible work arrangements
  • Savings & Retirement benefits
  • Tuition reimbursement
  • Parental leave
  • Adoption assistance
  • Fertility & Family building support
  • Employee Assistance Programs
  • Charitable contribution matching and Volunteer Time Off

Additional Information:

Job Posted:
May 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
CNH Industrial - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Technical Support Specialist - Construction

Sr Construction Specialist

Sr Construction Specialist play a crucial role in assisting, overseeing and/or m...
Location
Location
United States
Salary
Salary:
78600.00 - 101844.00 USD / Year
amtrak.com Logo
AMTRAK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree required OR equivalent combination of training, education and relevant experience may be considered in lieu of a degree
  • 3 years of prior relevant experience required
  • Ability to learn and apply knowledge of applicable local, state/province, and federal/national statutes and guidelines
  • Demonstrated ability to manage multiple priorities under tight constraints
  • Must have the ability to coordinate efforts with other technical disciplines and have knowledge of scheduling, budgeting, and estimating
  • Possess strategic and tactical skills required for planning and executing complex project work
  • Strong leadership required, encompassing effective communication, motivation, and team building/team performance skills
  • Strong Safety Focus
  • Demonstrated experience in using PC-based word processing, spreadsheet, and presentation software (e.g., Word, Excel, PowerPoint) sufficient to prepare effective business analyses and presentations
  • Excellent written and verbal communication skills
Job Responsibility
Job Responsibility
  • Support capital construction efforts by assisting in providing technical support to contractor, force account and supervision as well as helping to satisfy scope, schedule, cost, quality, and safety requirements on the project. Initiate action when necessary to ensure the project is being built as specified in the scope of work
  • At the director of the Capital Construction manager and in collaboration with the Sr Engineers, work with contractor, force account and supervision to ensure the project is executed in accordance to agreed upon scope, costs, and schedule
  • Evaluate, select, and apply standard construction engineering techniques, procedures, and criteria, using solid engineering judgment in making decisions
  • Communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors. apply knowledge of applicable local, state/province, and federal/national statutes and guidelines to various area of responsibility
  • Work with the Program/Project Manager, review potential change requests from the field and, if appropriate, prepares a potential change notice with appropriate justification for submission to PM
  • Assist and/or lead with coordinating and assuring adherence to Site Specific Safety Work Plans with Contractors and Amtrak Personnel
  • Coordinate applicable track and ET outages. Prepare outage plans
  • Interact with Amtrak personnel leadership for resource planning
  • Conduct project site visits to assess project feasibility, determine scope requirements and potential challenges
  • Coordinate the work of contractors to include engineers, technicians, and other personnel who help on specific project activities and assignments
What we offer
What we offer
  • health, dental, and vision plans
  • health savings accounts
  • wellness programs
  • flexible spending accounts
  • 401K retirement plan with employer match
  • life insurance
  • short and long term disability insurance
  • paid time off
  • back-up care
  • adoption assistance
  • Fulltime
Read More
Arrow Right

Lead Construction Specialist

The Lead Construction Specialist provides essential support in the planning, coo...
Location
Location
United States , New York
Salary
Salary:
94300.00 - 122256.00 USD / Year
amtrak.com Logo
AMTRAK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree required or equivalent combination of training, education and relevant experience may be considered in lieu of a degree
  • 6 years of relevant experience required
  • Ability to learn and apply knowledge of applicable local, state/province, and federal/national statutes and guidelines
  • Demonstrated ability to manage multiple priorities under tight constraints
  • Must have the ability to coordinate efforts with other technical disciplines and have knowledge of scheduling, budgeting, and estimating
  • Possess strategic and tactical skills required for planning and executing complex project work
  • Strong leadership required, encompassing effective communication, motivation, and team building/team performance skills
  • Strong Safety Focus
  • Demonstrated experience in using PC-based word processing, spreadsheet, and presentation software (e.g., Word, Excel, PowerPoint) sufficient to prepare effective business analyses and presentations
  • Excellent written and verbal communication skills
Job Responsibility
Job Responsibility
  • Support capital construction activities by providing field oversight, technical assistance, and coordination with contractors and force account personnel to ensure adherence to scope, schedule, cost, and safety expectations
  • Monitor daily field work and initiate action when necessary to ensure construction is performed according to design and contract specifications
  • Apply standard construction engineering techniques and sound judgment to identify issues and recommend solutions
  • Communicate effectively with project managers, engineers, contractors, vendors, and field personnel
  • Assist the Program/Project Manager with reviewing change requests, drafting potential change notices, and providing justification for scope adjustments
  • Help coordinate Site Specific Safety Work Plans (SSSWP) with contractors and Amtrak personnel
  • Assist in planning and coordinating track and ET outages
  • prepare outage plans when assigned
  • Conduct field visits to assess site conditions, identify challenges, and confirm scope requirements
  • Provide oversight of contractor activities, technicians, and project support staff for assigned work tasks
What we offer
What we offer
  • health, dental, and vision plans
  • health savings accounts
  • wellness programs
  • flexible spending accounts
  • 401K retirement plan with employer match
  • life insurance
  • short and long term disability insurance
  • paid time off
  • back-up care
  • adoption assistance
  • Fulltime
Read More
Arrow Right

Sales Support Specialist

Hunter Douglas is the world’s leading manufacturer of window coverings and a maj...
Location
Location
The Netherlands , Rotterdam
Salary
Salary:
Not provided
hunterdouglas.com Logo
Hunter Douglas
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferably in a commercial or technical direction, a related field (or equivalent practical experience)
  • 2+ years’ experience in sales support, customer service, or project coordination -ideally within the architecture, building products, or construction industry
  • Good communication skills in English and Dutch
  • Strong organisational skills and ability to manage multiple deadlines
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office
  • High attention to detail and a proactive, solutions-oriented mindset
  • Ability to build strong relationships and work effectively across teams
Job Responsibility
Job Responsibility
  • Preparing, processing, and tracking standard quotations through our quotation software
  • Coordinating non standard product quotations with the support of technical, operations and sales
  • Acting as a liaison between sales teams, external suppliers, and internal teams (customer service, logistics, operations, technical)
  • Maintaining accurate and up-to-date CRM (Superoffice), actively following up on quotations prepared
  • Supporting sample requests, product information, and marketing materials for local sales teams and external distributors
  • Answer incoming questions about products, prices, and documentation. Assisting with sales reporting, forecasting, and pipeline management
  • Ensuring a smooth transition of projects sold from Sales to Operations
  • Collaborating with cross-functional teams to support exceptional (internal) customer experience
What we offer
What we offer
  • Opportunities for professional development and internal mobility
  • Supportive team culture with a focus on innovation, quality, and customer excellence
Read More
Arrow Right

Safety Specialist II – Construction Management

Assists the Senior Construction Safety Project Manager to ensure a safe and heal...
Location
Location
United States , Needham
Salary
Salary:
37.76 - 60.41 USD / Hour
childrenshospital.org Logo
Boston Children's Hospital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A high school degree and 3 years of relatable experience and technical training in Life Safety is required
  • A Bachelor’s degree in Industrial Hygiene, Safety, Occupational Health, or a related scientific field and 1 yr is preferred
  • Communication skills to effectively deal with conflicting views or issues and mediate fair solutions
  • Very strong writing and math background for writing policy and compiling/collecting data
  • OSHA 500 Authorized Trainer, CIC-Certificate in Infection Control is required
  • Certifications in life safety, emergency response, hazardous materials management and safety management, is preferred
Job Responsibility
Job Responsibility
  • Conduct regular inspections of patient and non-patient areas helping to maintain a safe and compliant environment in the hospital
  • Work tactfully with client depts to ensure that non-compliant situations are addressed
  • Provide assistance and direction to Safety Specialist I
  • Assist Sr PM with routine admin tasks
  • Conduct routine reports, drills, and training for hospital staff
  • Support existing Construction Safety operations focused on construction permitting (PCRA), ICRA Assessments, contractor eForm submission reviews, Life Safety Compliance (ILSM Alerts), and Fire Stopping Policy compliance
  • Represent the Environmental Health & Safety (EHS) Department at committee meetings as assigned by the PM and present, take minutes and report back at the request of the PM
  • Respond to emergencies as a Safety On-Call Officer
  • Supports existing ICRA 2.0 compliance working with facilities project management, contractors and engineering department management personnel, including providing regular training on policy updates
  • Assist the Sr PM with high priority projects such as: hazardous drugs training and sampling, hazard assessments, exposure assessments, Environment of Care risks, and maintenance at Hospital satellite locations
What we offer
What we offer
  • flexible schedules
  • affordable health, vision and dental insurance
  • child care and student loan subsidies
  • generous levels of time off
  • 403(b) Retirement Savings plan
  • Pension
  • Tuition and certain License and Certification Reimbursement
  • cell phone plan discounts
  • discounted rates on T-passes
  • Fulltime
Read More
Arrow Right

Construction Maintenance Specialist

Join Galp and bring your curiosity and passion every day. With a customer-centri...
Location
Location
Portugal , Madeira
Salary
Salary:
Not provided
https://www.galp.com/ Logo
Galp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s/Master’s degree in Mechanical or Civil Engineering
  • Minimum of 3 years of prior experience in similar roles
  • Professional Gas Technician certification
  • Membership in the Order of Engineers
  • Experience in Project Management
  • Proficiency in English
  • Strong computer skills, including MS Office 365, Power BI, and SharePoint
  • Excellent written and verbal communication skills
  • Customer and results-oriented mindset
  • Strong leadership skills and experience in managing service providers and teams
Job Responsibility
Job Responsibility
  • Lead and coordinate multidisciplinary teams of service providers and collaborate with other departments in executing engineering projects for Galp LPG clients or potential clients
  • Promote and manage LPG construction projects to support Residential and Enterprise business development
  • Ensure the maintenance and requalification of LPG assets in the Madeira archipelago, including networks, parks, and gas cabins
  • Participate and collaborate in the licensing process for LPG assets in Madeira
  • Manage Galp Madeira’s internal installation teams
  • Assume Technical Responsibility for the Operating Entity
  • Participate in the emergency and urgent maintenance response team of Galp Madeira
  • Ensure compliance with Health, Safety, and Environmental (HSE) standards and procedures on-site
  • Understand and follow technological development trends, acting as an agent for change management, business challenges, and requirements
  • Contribute to continuous improvement in the processes of the Construction and Renovation unit within the Technical Operations area
  • Fulltime
Read More
Arrow Right

Product Champion - Hay & Forage

The Product Champion – Hay and Forage position provides technical support leader...
Location
Location
United States; Canada , Ames; New Holland; Racine; Saskatoon
Salary
Salary:
84375.00 - 112000.00 USD / Year
cnhindustrial.com Logo
CNH Industrial
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree, preferably in Mechanical Engineering, Ag Engineering Technology, Industrial Engineering, Ag Systems Technology, or Engine Technology
  • In lieu of a bachelor’s degree will accept an associate’s degree and 5+ years of technical experience with agriculture equipment
  • Minimum two (2) years' experience working mechanically with agriculture equipment, construction equipment and/or heavy trucks
  • Prior experience using Microsoft Office programs such as Outlook, Word and Excel as part of your daily business activities
  • Ability to travel up to 10%
Job Responsibility
Job Responsibility
  • Serve as subject matter expert for the technical support team by maintaining a deep product knowledge for assigned products
  • Coach and train technical support specialists on product changes or technical issues to continuously improve the team's capability and efficiency
  • Identify support issues that need field intervention and work with field technical support for review and deployment
  • Answer technical questions from CNH dealers or from CNH Field Service people using personal knowledge, experience, and available reference sources in a timely and urgent manner
  • Provide solutions consistently with CNH objectives, while also being attentive to the cost of repairs
  • Maintain positive and constructive relationships with Engineering and Technical Publications employees
  • Provide regular feedback of current issues that dealerships are experiencing with CNH equipment
  • Work with Technical Support managers to identify training opportunities for Technical Support Specialists
  • Document all technical questions and data to be used for future reference by other Technical Support Specialists
  • Create additional technical troubleshooting documents in the self-help database
What we offer
What we offer
  • Flexible work arrangements
  • Savings & Retirement benefits
  • Tuition reimbursement
  • Parental leave
  • Adoption assistance
  • Fertility & Family building support
  • Employee Assistance Programs
  • Charitable contribution matching and Volunteer Time Off
  • Fulltime
Read More
Arrow Right

Customer Success Specialist

We’re looking to bring a new Customer Success Specialist on board to work with o...
Location
Location
Australia , Brisbane
Salary
Salary:
Not provided
insphire.com Logo
InspHire
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Genuine interest in web technology
  • Comfortable and confident speaking to prospects and customers over the phone or through online chat
  • Motivated to help customers on-board
  • Capable of understanding modern web-based software to explain and train others
  • Motivation to nurture trialists
  • Approaches work with maturity, patience, and professionalism
  • May have experience in Live events, broadcast, production, or construction and plant & tool industries
Job Responsibility
Job Responsibility
  • Learn and keep up to date with the Current RMS and OnRent products
  • Provide excellent support to customers through online conversations or over the phone
  • Demonstrate the product to prospective customers
  • Help new trial users get started and on board with the product
  • Seek feedback from trials and customers to pass on to Product and Development
  • Take part in ad-hoc projects to help improve business performance and the product
  • Fulltime
Read More
Arrow Right

Practice Support Manager

As a Support Manager, you will lead a technical support team to ensure the seaml...
Location
Location
United States
Salary
Salary:
Not provided
aledade.com Logo
Aledade, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of experience as a Technical Support Manager in a healthcare or technology setting
  • Strong leadership and communication skills, with an ability to collaborate and negotiate effectively with cross-functional partners
  • Experience leading a team and managing team performance
  • Demonstrated experience in a technical operations role with a deep understanding of Incident Management frameworks (e.g., ITIL)
  • Proven ability to define, implement, and manage SLAs
  • Hands-on experience with enterprise monitoring and alerting systems (e.g., Datadog, PagerDuty)
  • Experience creating and maintaining operational runbooks and documentation
  • Competency in healthcare data standards (e.g., HL7 SIU/ADT, HIPAA X12 837, or CCDA)
  • Proficiency in constructing new and complex SQL queries for troubleshooting and analysis
  • Proven experience using Python, AWS CLI, and Bash
Job Responsibility
Job Responsibility
  • Lead and Develop Support Team: Manage a team of Support Analysts and Specialists, overseeing their daily activities and promoting their professional development
  • Drive Performance and Accountability: Monitor Key Performance Indicators (KPIs) for the team, offering regular feedback and coaching to ensure continuous improvement and accountability
  • Foster Talent and Collaboration: Onboard, train, and mentor new and existing team members to cultivate a high-performing, cohesive, and collaborative team environment
  • Optimize Team Operations: Develop and implement tools to effectively monitor and manage team capacity and performance, ensuring optimal resource allocation and productivity
  • Monitor SLAs: Oversee Service Level Agreements (SLAs) for troubleshooting issues, ensuring alignment with daily operational practices and standards
  • Own Incident Management Lifecycle: Manage the complete life cycle of incident management, from initial alert through resolution and post-mortem analysis, guaranteeing timely remediation and transparent communication with all stakeholders, including practice teams
  • Develop and Operationalize Runbooks: Create and maintain detailed runbooks for recurring issues and establish standard operating procedures to promote consistent and efficient incident response
  • Optimize Monitoring Systems: Utilize and refine monitoring tools such as Datadog and PagerDuty to proactively detect and mitigate potential issues before they impact our operations
  • Lead High-Priority Incident Resolution: Facilitate high-priority incident resolution calls, guiding cross-functional teams in swiftly addressing and resolving issues
  • Serve as a Point of Escalation: Act as the escalation point for the support team, addressing complex technical issues that require in-depth knowledge of our applications, Tableau, and data interfaces
What we offer
What we offer
  • Flexible work schedules and the ability to work remotely are available for many roles
  • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
  • Robust time-off plan (21 days of PTO in your first year)
  • Two paid volunteer days and 11 paid holidays
  • 12 weeks paid parental leave for all new parents
  • Six weeks paid sabbatical after six years of service
  • Educational Assistant Program and Clinical Employee Reimbursement Program
  • 401(k) with up to 4% match
  • Stock options
  • Fulltime
Read More
Arrow Right