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Gallagher Group Logo Gallagher Group · Customer Service

Technical Support Representative

United States, Riverside, MO · Job Posted February 14, 2026
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Job Description

This role will provide technical product information, solutions and support to Gallagher customers. Repair and service Gallagher products as well as promote growth of Gallagher North America through daily interaction with customers via outbound and inbound phone calls, emails and other electronic communication methods. Targeted Customer Base: The entire Gallagher North American customer base which consists of dealers and end users. Large ranch and corporate producers, feed yards, dairy operations, zoos, non-traditional channels and open territories not covered by territory managers.

Job Responsibility

  • Provide technical assistance to end users, territory managers and dealers via inbound and outbound calls as well as email
  • Diagnose, Repair, and service Gallagher’s product offering in a timely manner using power tools, soldering iron, and various software programs
  • Prepares repair to be accomplished by verbal/written assembly instructions, and parts lists, gathering parts, subassemblies, tools, and materials
  • Provide information to product reliability team regarding product safety and failure issues
  • Create and maintain accurate customer contact information in CRM
  • Offer training sessions on products available
  • Create reports on products received from Gallagher TMs and Gallagher customers
  • Promote The Gallagher Way
  • Accurately check in, repair and service Gallagher products in a timely manner
  • Follow-up with customers on pending repairs, receives payment, coordinates shipping, or disposal within reasonable time frames
  • Suggest additional items for purchase when engaged by the customer
  • Coordinate with New Zealand product reliability team regarding product quality and safety issues
  • Maintain a safe and clean working environment by complying with procedures, rules, and regulations
  • Oversees and checks incoming products from the field
  • Light warehouse duties, sorting / organizing incoming repairs, unpacking repairs
  • Utilize SAP for quotations and inventory management

Requirements

  • Detail oriented, technical background
  • Strong verbal and written communication skills
  • Strong organizational and time management skills
  • True self-starter and the ability to work unsupervised
  • Excellent problem-solving skills
  • Ability to communicate in an open and transparent manner
  • Close vision, color vision, good depth perception, and the ability to focus the eyes on detailed circuitry
  • Must be able to lift and bend up to 90% of daily work hours
  • Must be able to lift up to 50 lbs
  • Must be able to safely use a utility knife, pallet jack, hand truck, or carts as needed
  • Previous Repair and customer service experience
  • Customer Service / Technical support background
  • Experience with basic tools and electronics
  • Basic computer skills with knowledge of Windows OS, Microsoft Office (Excel, Word, Powerpoint, Outlook, SAP

Nice to have

Soldering skills is a bonus

What we offer

Medical, Dental, Vision, Disability and Life insurance, Wellness initiatives, Employee Assistance Program, Parental Leave, 401K match and PTO

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