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Foundation Software Logo Foundation Software · IT - Administration

Technical Support Representative

United States, Strongsville Employment contract · Job Posted April 24, 2026
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Job Description

Foundation Software, a national developer of construction software and one of Northeast Ohio's top workplaces, is seeking Technical Support Representatives! Our phone-support staff is a remarkable and dedicated team of people, who are among the best in our industry. As a technical support representative, you will join this talented team whose focus is providing remote technical services to support our clients. We provide world-class, in-house training, and our representatives work Monday through Friday with varying shift times.

Job Responsibility

  • Serve as the first point of contact for clients experiencing problems with technological products and services
  • Troubleshoot software/hardware components to identify and resolve issues
  • Research
  • Track client issues in call-center software and record details appropriately
  • Communicate with internal departments as needed to notify them of technical issues clients are experiencing
  • Maintain expertise with software, new modules and any relevant industry factors
  • Follow all department and company standard operating procedures
  • Project a professional and positive image as a company representative by providing thorough assistance to associates, clients and third parties
  • Other duties as assigned

Requirements

  • Ability to actively listen to clients to understand the root cause of their issues/concerns
  • Proven ability to provide top-level support to customers and associates
  • Excellent written and verbal communication skills
  • Superior organizational skills and the ability to work well as a member of a team
  • Explain highly technical details to clients using simple, understandable terms
  • Ability to address complex situations independently while following established protocols
  • Working knowledge of Microsoft Word and Excel
  • Detailed and accurate record-keeping
  • Basic math skills
  • Technical computer knowledge and experience preferred
  • Microsoft SQL or database experience a plus

Nice to have

  • Technical computer knowledge
  • Microsoft SQL or database experience

What we offer

  • Top-notch workout facility
  • Fitness classes
  • Free personal training
  • Game room
  • Full kitchen
  • Free coffee, soft drinks and snacks
  • Tickets to Cleveland sporting events
  • Wellness incentives
  • Free membership to local rec center
  • Employee-appreciation events
  • Medical insurance
  • Prescription insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Long-term disability insurance
  • Generous paid vacation
  • Paid holidays
  • 401(k) with match
  • Tuition reimbursement
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