Technical Support Representative, CVS Health

Technical Support Representative

CVS Health

Location:
United States, Rhode Island

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 31.30 USD / Hour

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Job Description:

Technical Support Representative working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Requires detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues.

Job Responsibility:

Take live troubleshooting calls daily
Document problems, complete problem tickets, and request information in the support tools
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques
Effectively manage call workload
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements
Collaborate well in a team environment

Requirements:

6 months of technical and/or call center experience
High School Diploma or GED required or 2 years equivalent experience
Quiet, private work area with a closed door
Secure internet connection with speed of 150 mbps
Ability to arrange dependent and child-care as if onsite

Nice to have:

Experience in a help desk/call center environment providing technical support in a retail environment
Experience using computer hardware and software applications

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
November 15, 2025

Expiration:
November 15, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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