Technical Support Representative Jobs

MyTennisLessons

Location:
Mexico, Mexico City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

18250.00 MXN / Month

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Job Description:

The Tech Expert provides hardware and tech support for payment devices, printers, and peripherals. This role requires a strong technical background, troubleshooting skills, and excellent customer service to assist with hardware-related issues. This role is ideal for a tech-savvy professional who enjoys problem-solving, customer interaction, and working in a fast-paced support environment.

Job Responsibility:

Diagnose and resolve issues with payment devices, printers, and scanners
Guide customers through setup, configuration, and firmware updates
Troubleshoot connectivity issues (USB, Bluetooth, Wi-Fi, TCP/IP)
Support POS system integrations and basic OS navigation (Windows, Android, iOS)
Assist with network setups, IP configurations (Static vs. DHCP), and connectivity diagnostics
Explain basic commands (e.g., PING, CMD) and guide customers through cabling setup
Differentiate between modems, routers, and switches for troubleshooting
Communicate technical solutions clearly and avoid jargon
Handle calls professionally, managing frustrated customers with empathy
Follow escalation procedures and document cases accurately
Use step-by-step workflows to identify root causes (hardware, software, or user error)
Collaborate with senior teams on complex issues outside standard procedures
Manage multiple cases efficiently and prioritize based on SLA requirements
Use CRM systems (Salesforce preferred) to log cases and track resolutions
Operate ticketing systems (Zendesk, Freshdesk, Salesforce)
Utilize remote support tools (TeamViewer, LogMeIn) for troubleshooting
Share knowledge with teammates to improve support efficiency
Stay composed under high call volumes and adapt to new updates quickly

Requirements:

Strong hardware and networking troubleshooting skills
Clear and assertive communication with customers
Ability to multitask and manage case documentation effectively
Experience with CRM and remote support tools
Team-oriented with a problem-solving mindset
IT & Networking Basics (Must-Have)
Customer-Centric Support (Must-Have)

What we offer:

Performance Bonus: $3,660.00 MXN
Food Vouchers: $1,500.00 MXN per month
Comprehensive Benefits: Law benefits, SGMM, Dental Insurance, Life Insurance
Work-Life Balance: Two days off per week
Perks: Total Pass (gym membership), Career Development & Growth Opportunities

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technical Support Representative