Technical Support Representative Job at Baxter (Whetstone)

Field Technical Support Representative

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

Canada , Calgary

Salary:

49400.00 - 82600.00 CAD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 4-5 years of IT technical support working experience or a Degree holder with 1-3 years relevant IT technical support working experience
Secret level government clearance
Advanced knowledge of operating systems and software
Basic skills in project management
Strong communication skills, problem analysis, and presentation skills
Ability to develop Customer relationships
Ability to perform while under high-pressure situations
Ability to work in a team environment
Basic networking, O/S, and troubleshooting knowledge
Detailed understanding of general/technical aspects of the onsite system repair job

Job Responsibility

Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures
Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems
Provide direct post-sales systems technical support to end users and company Authorized Service Providers
Solve technical problems on an assigned hardware and software platforms
Use proactive monitoring procedures/tools to identify problem prevention opportunities

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Support Representative

Corporate Tools is looking to add more tech savvy people to our web services sup...

Location

Salary:

18.50 USD / Hour

Corporate Tools

Expiration Date

Until further notice

Requirements

Strong empathy, ability to see challenges from the customer's point of view coupled with a passion to help
Knowledge or strong desire to learn domain registration, DNS management, web hosting concepts, and related protocols (e.g., HTTP, FTP, SMTP)
Familiarity with popular content management systems (e.g., WordPress, Joomla) and website builders (e.g., Wix, Weebly)
Proficiency or strong desire to learn to troubleshoot website-related issues, such as DNS configuration, SSL certificates, and email setup
Excellent communication skills, both verbal and written, with a friendly and personalized approach
Technical aptitude and the ability to quickly learn and adapt to new technologies and processes
Experience working with CRM systems and proficiency in using support tools and ticketing systems
Flexibility to work in a fast-paced environment, potentially including some temporary changes in set shift, occasional weekends, and occasional holidays
Strong attention to detail with a no-exception approach to protecting account privacy

Job Responsibility

Act as the first point of contact for customers, assisting via phone, email, potentially chat, and who knows what other ways in the future
Address customer inquiries, concerns, and technical issues related to domains, web hosting, email, DNS, and other related services
Guide customers through the process of registering, transferring, and managing their domain names
Assist customers with website setup, domain configuration, and troubleshooting website-related issues
Collaborate with internal teams, including technical support and account management, to resolve complex customer issues and ensure timely resolution
Educate customers on best practices for domain management, DNS setup, and web hosting configurations
Maintain accurate customer records, update account information, and document all customer interactions in the CRM system
Identify opportunities to upsell or cross-sell additional products and services to customers based on their needs
Stay up to date with industry trends and advancements in domain and web hosting technologies
Other client support duties as needed

What we offer

100% employer-paid medical, dental and vision for employees
Annual review with raise option
22 days Paid Time Off accrued annually, and 4 holidays
After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
Paid Parental Leave
Up to 6% company matching 401(k) with no vesting period
Quarterly allowance
Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
Open concept office with friendly coworkers

Fulltime

Customer Service Technical Support Representative

A Member Care Representative is responsible for providing a basic to intermediat...

Location

United States , South Jordan

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

One or more years working: a) as a high touch, face to face customer service role
b) in a call/contact center
c) as a customer service representative where technical support or trouble shooting is a primary job function
Windows and MacOS: Intermediate knowledge of Windows and Mac operating systems with above average provable experience troubleshooting hardware and software issues
Android and IOS: Intermediate troubleshooting capability for iOS and Android phones or tablets with above average provable experience troubleshooting hardware and software issues
Ability to accurately type 40+ wpm
Competent diagnosing basic to intermediate technical issues involving software applications and interfaces
Provable experience resolving customer related issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.
Demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut®'s products and services
Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy

Job Responsibility

Provide service to Cricut® inbound customer inquiries regarding Cricut® products, hardware, software and services (primarily voice with potential for email and chat)
Document and escalate to internal and external teams as required to support complex support issues/requests
Reply to service tickets promptly and in accordance with established guidelines
Accurately maintain associated data, files and records regarding technical support incidents
Manage individual work to provide exceptional member satisfaction
Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.
Engage members by offering education on additional products or services to further enhance the customer experience
Provide how to information and knowledge to members using our crafting products
Demonstrate proficiency with all Cricut® products through on the job training
Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature

What we offer

competitive Medical, Dental, and Vision coverage
a 401(k) match
generous PTO
a yearly lifestyle stipend to support your wellness and passions
exclusive employee discounts

Fulltime

Technical Support Representative - French Speaking

Our Customer Support Team is here to help customers by delivering first-class su...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

At least two years of experience in a Level 2 (L2) Technical Support role, with a strong focus on supporting business-to-business (B2B) customers, preferably within a SaaS or technology company
Excellent spoken and written English, as this will be the primary language for team collaboration and for handling the majority of support requests
Professional fluency in spoken and written French is mandatory to provide technical support for specific cases involving our French-speaking customers
Experience handling different support channels such as phone, email, chat, and screen shares with customers to solve complex business/technical issues
You're quality-driven with a passion for creating extraordinary customer experiences while being able to help your team achieve efficiency and productivity objectives
You're experienced in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the product/development team, and resolution
Experience working and interacting with technical teams like developers/engineers and QA
Experience working with customer support platforms such as Zendesk, Salesforce, etc
Experience working with a Sales and/or Customer Success team
Experience in troubleshooting technical issues that can arise on web applications, mobile applications, local software, and web extensions

Job Responsibility

Respond to customer questions rapidly and clearly - this entails inquiries related to Dashlane's product, customer accounts, billing, and how to make the most of Dashlane
When required, provide dedicated technical support to French-speaking customers via inbound/outbound calls, handling escalations, and assisting Customer Success Managers
Take ownership of solving a wide range of customer problems through email, calls, and other channels as needed by providing effective probing and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Test and reproduce issues to troubleshoot and help Dashlane’s Product and Engineering teams identify and fix bugs
Handle escalation of complex or sensitive cases that cannot be resolved by our level 1 team, and help identify coaching/training opportunities from working on escalated cases
Provide support to our Level 1 agents through designated channels, such as Team Support, for topics requiring more in-depth knowledge of our product and procedures
Primarily focused on B2B customers, you will provide direct support through specific queues, with shorter SLA, like the White Glove queue
Handle inquiries and issues through screen share sessions scheduled by B2B admins in real-time or through our callback system
Assist with training and development of Level 1 agents on product knowledge, internal processes, tools, quality and best practices

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

Technical Support Representative

The Technical Support Representative provides first class technical support to A...

Location

Australia , Melbourne

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s Degree preferred or equivalent work experience
1+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
Excellent verbal and written communication skills (fluency in multiple languages a plus)
Proficient with Windows operating systems, mobile devices and cloud-based solutions
Strong analytical/troubleshooting skills
Proficiency with Microsoft Office
Ability to articulate at a technical level appropriate to the circumstance
Self-driven, ability to work independently and actively seeks out team needs and solution
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information

Job Responsibility

Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions
Build and maintain subject matter expertise of all Axon products, solutions, and policies
Assist customers utilizing problem solving skills and customer empathy
Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager

Technical Support Engineer

Technical Support Engineer role in fast-paced, high-performance environment wher...

Location

United Kingdom , Leicester

Salary:

40000.00 - 50000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Degree in a technical discipline - Mechanical Engineering preferred
Minimum of 3 years' experience in a technical sales/account management role within an engineering or manufacturing setting
Excellent interpersonal skills with ability to communicate complex information effectively
Strong ERP knowledge and proficiency in MS Office (Excel, PowerPoint, Word)
Ability to read and interpret technical documentation
Proactive, team-oriented approach with can-do attitude
Knowledge of ISO 9001 standards and product liability is beneficial
Willingness to travel when required

Job Responsibility

Build and manage strong, long-term relationships with both procurement and technical stakeholders
Act as key link between customers and internal teams, representing customer needs throughout the business
Provide technical guidance, support, and solutions to internal and external stakeholders
Prepare customer quotations, present manufacturing feasibilities, and support technical sales presentations
Monitor sales performance and KPIs, assisting with strategic planning and budget alignment
Attend trade shows, conferences, and client meetings to promote products and strengthen partnerships
Conduct market analysis and customer satisfaction reviews, initiating improvements where needed
Contribute to product innovation and continuous optimisation

What we offer

Competitive Salary + Benefits

Fulltime

Lead Technical Support Engineer

Based in Singapore with remote work flexibility, you are an experienced technica...

Location

Singapore

Salary:

105000.00 - 142000.00 SGD / Year

Airship

Expiration Date

Until further notice

Requirements

Track record of team/peer leadership with strong customer-centric judgment and the diplomatic skills to decline requests that don't align with business objectives or support criteria
Experience navigating challenging customer and internal stakeholder requests
Ability to read and write code
Ability to establish subject matter expertise in new technologies
Successful track record in coaching, mentoring, and supporting teammates on complex technical issues
Experience as an escalation path for customer and team member issues
Ability to quickly build trusting relationships with customers and stakeholders
Demonstrated ability to support team members in achieving success, understanding that team members need clear expectations, direction, and guidance to excel in their roles
Self-motivated
excels at working independently with accuracy and efficiency while contributing to an openly collaborative team environment

Job Responsibility

Provide day-to-day management and supervision for Technical Support team members in APAC
Serve as the primary technical escalation point for APAC customers
Represent Support in conversations with regional account teams and customers
Make independent judgment calls regarding customer communications, issue escalation, and team guidance
Provide world-class support by taking ownership of customer issues from initial contact to resolution, including troubleshooting the issue, determining the root cause, and ensuring that the customer understands the resolution
Partner with various Engineering teams to resolve customer issues and assist customers during the implementation of our products and services, which includes reading, analyzing, and writing code
Contribute documentation, knowledge base articles, and tutorials to improve the customer experience of Airship products and services
Assist in onboarding new Technical Support Engineers
Serve as a mentor/role model to team members
Participate in the QA process of current and new products/services

What we offer

Stock options

Fulltime

Technical Support Engineer Graduate

Technical Support Engineer Graduate role at Hewlett Packard Enterprise providing...

Location

Turkey , Istanbul or Ankara

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Completed Bachelor's/Master's degree in 2025 with a focus in Computer Engineering, Electrical and/or Electronics Engineering, Software Engineering, Informatics or any IT related degree
Up to 12 months of relevant experience
Strong verbal and written communication skills in English and Turkish
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior stakeholder management skills

Job Responsibility

Troubleshoot and resolve technical issues (hardware and software) for internal and external enterprise customers
Answer questions about product features, specifications, and repairs
Provide solutions to customer problems via phone and online support
Document case summaries and resolutions clearly in the Knowledge Management System (KMS)
Assist customers proactively to prevent future issues
Represent the company at customer sites, industry events, and meetings
Collaborate with team members to meet service level agreements (SLAs)
Support the Sales team as needed

What we offer

Initial extensive onboarding
Ongoing learning and development throughout the duration of the program
Mentorship by senior team members
Competitive salary and great benefits
Great work-life balance including hybrid working and Wellness Fridays initiative
Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment

Fulltime

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Technical Support Representative

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Technical Support Representative

Field Technical Support Representative

Technical Support Representative

Customer Service Technical Support Representative

Technical Support Representative - French Speaking

Technical Support Representative

Technical Support Engineer

Lead Technical Support Engineer

Technical Support Engineer Graduate

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