Technical Support Representative Job at Corporate Tools

Job Description

Corporate Tools is looking to add more tech savvy people to our web services super team. In this role, you will be responsible for providing customer service and technical support to clients of our domain and web hosting branch of services. You will serve as a primary point of contact for clients, assisting them with inquiries, troubleshooting issues, and ensuring their satisfaction with our services. Your expertise and attention to detail will be crucial in delivering a seamless customer experience.

Job Responsibility

Act as the first point of contact for customers, assisting via phone, email, potentially chat, and who knows what other ways in the future
Address customer inquiries, concerns, and technical issues related to domains, web hosting, email, DNS, and other related services
Guide customers through the process of registering, transferring, and managing their domain names
Assist customers with website setup, domain configuration, and troubleshooting website-related issues
Collaborate with internal teams, including technical support and account management, to resolve complex customer issues and ensure timely resolution
Educate customers on best practices for domain management, DNS setup, and web hosting configurations
Maintain accurate customer records, update account information, and document all customer interactions in the CRM system
Identify opportunities to upsell or cross-sell additional products and services to customers based on their needs
Stay up to date with industry trends and advancements in domain and web hosting technologies
Other client support duties as needed

Requirements

Strong empathy, ability to see challenges from the customer's point of view coupled with a passion to help
Knowledge or strong desire to learn domain registration, DNS management, web hosting concepts, and related protocols (e.g., HTTP, FTP, SMTP)
Familiarity with popular content management systems (e.g., WordPress, Joomla) and website builders (e.g., Wix, Weebly)
Proficiency or strong desire to learn to troubleshoot website-related issues, such as DNS configuration, SSL certificates, and email setup
Excellent communication skills, both verbal and written, with a friendly and personalized approach
Technical aptitude and the ability to quickly learn and adapt to new technologies and processes
Experience working with CRM systems and proficiency in using support tools and ticketing systems
Flexibility to work in a fast-paced environment, potentially including some temporary changes in set shift, occasional weekends, and occasional holidays
Strong attention to detail with a no-exception approach to protecting account privacy

What we offer

100% employer-paid medical, dental and vision for employees
Annual review with raise option
22 days Paid Time Off accrued annually, and 4 holidays
After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
Paid Parental Leave
Up to 6% company matching 401(k) with no vesting period
Quarterly allowance
Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
Open concept office with friendly coworkers
Creative environment where you can make a difference
No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
Trail Mix Bar

Corporate Tools - All Job Offers

Select Country

Technical Support Representative

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?