Technical Support Representative Job at Financial Aid Services, Inc. & Genesis-SMSS, LLC (Salem)

Technical Support Representative

The Technical Support Representative provides first class technical support to A...

Location

Australia , Melbourne

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s Degree preferred or equivalent work experience
1+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
Excellent verbal and written communication skills (fluency in multiple languages a plus)
Proficient with Windows operating systems, mobile devices and cloud-based solutions
Strong analytical/troubleshooting skills
Proficiency with Microsoft Office
Ability to articulate at a technical level appropriate to the circumstance
Self-driven, ability to work independently and actively seeks out team needs and solution
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information

Job Responsibility

Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions
Build and maintain subject matter expertise of all Axon products, solutions, and policies
Assist customers utilizing problem solving skills and customer empathy
Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager

Technical Support Representative

The Tech Expert provides hardware and tech support for payment devices, printers...

Location

Mexico , Mexico City

Salary:

18250.00 MXN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

Strong hardware and networking troubleshooting skills
Clear and assertive communication with customers
Ability to multitask and manage case documentation effectively
Experience with CRM and remote support tools
Team-oriented with a problem-solving mindset
IT & Networking Basics (Must-Have)
Customer-Centric Support (Must-Have)

Job Responsibility

Diagnose and resolve issues with payment devices, printers, and scanners
Guide customers through setup, configuration, and firmware updates
Troubleshoot connectivity issues (USB, Bluetooth, Wi-Fi, TCP/IP)
Support POS system integrations and basic OS navigation (Windows, Android, iOS)
Assist with network setups, IP configurations (Static vs. DHCP), and connectivity diagnostics
Explain basic commands (e.g., PING, CMD) and guide customers through cabling setup
Differentiate between modems, routers, and switches for troubleshooting
Communicate technical solutions clearly and avoid jargon
Handle calls professionally, managing frustrated customers with empathy
Follow escalation procedures and document cases accurately

What we offer

Performance Bonus: $3,660.00 MXN
Food Vouchers: $1,500.00 MXN per month
Comprehensive Benefits: Law benefits, SGMM, Dental Insurance, Life Insurance
Work-Life Balance: Two days off per week
Perks: Total Pass (gym membership), Career Development & Growth Opportunities

Fulltime

Spanish Bilingual Technical Support Representative

Parchment, by Instructure, is looking for a Learner Support Representative (LSR)...

Location

Philippines , Manila

Salary:

80000.00 - 90000.00 PHP / Month

Instructure

Expiration Date

Until further notice

Requirements

Strong customer service skills, with a background in high-volume support environments
Excellent communication and active listening abilities
Experience troubleshooting hardware and software issues
Comfortable using technology to solve problems and help others
Strong organizational and time management skills
Able to work both independently and collaboratively
Self-motivated with a proactive, solutions-oriented mindset
Demonstrated ability to adapt to a fast-paced, constantly evolving environment
A track record of accountability, ownership, and delivering on commitments
Comfortable with remote tools and virtual collaboration platforms

Job Responsibility

Serve as the first point of contact for consumer inquiries through phone, live chat, and support tickets
Clearly and empathically explain complex policies, procedures, and technical steps
Troubleshoot user issues and guide customers through our electronic systems
Review and evaluate applications for completeness and compliance with guidelines
Efficiently manage client inquiries through a web-based ticketing system
Maintain accurate records and enter data across various platforms
Collaborate with team members to resolve issues and share best practices
Meet performance goals, including average handle time, schedule adherence, service quality, and first-call resolution
Proactively communicate updates and resolutions to key stakeholders

What we offer

Competitive compensation, plus all full-time employees participate in our ownership program
Generous time off, including local holidays
Comprehensive wellness programs and mental health support
Annual learning and development stipends to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection

Fulltime

Technical Support Representative - French Speaking

Our Customer Support Team is here to help customers by delivering first-class su...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

At least two years of experience in a Level 2 (L2) Technical Support role, with a strong focus on supporting business-to-business (B2B) customers, preferably within a SaaS or technology company
Excellent spoken and written English, as this will be the primary language for team collaboration and for handling the majority of support requests
Professional fluency in spoken and written French is mandatory to provide technical support for specific cases involving our French-speaking customers
Experience handling different support channels such as phone, email, chat, and screen shares with customers to solve complex business/technical issues
You're quality-driven with a passion for creating extraordinary customer experiences while being able to help your team achieve efficiency and productivity objectives
You're experienced in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the product/development team, and resolution
Experience working and interacting with technical teams like developers/engineers and QA
Experience working with customer support platforms such as Zendesk, Salesforce, etc
Experience working with a Sales and/or Customer Success team
Experience in troubleshooting technical issues that can arise on web applications, mobile applications, local software, and web extensions

Job Responsibility

Respond to customer questions rapidly and clearly - this entails inquiries related to Dashlane's product, customer accounts, billing, and how to make the most of Dashlane
When required, provide dedicated technical support to French-speaking customers via inbound/outbound calls, handling escalations, and assisting Customer Success Managers
Take ownership of solving a wide range of customer problems through email, calls, and other channels as needed by providing effective probing and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Test and reproduce issues to troubleshoot and help Dashlane’s Product and Engineering teams identify and fix bugs
Handle escalation of complex or sensitive cases that cannot be resolved by our level 1 team, and help identify coaching/training opportunities from working on escalated cases
Provide support to our Level 1 agents through designated channels, such as Team Support, for topics requiring more in-depth knowledge of our product and procedures
Primarily focused on B2B customers, you will provide direct support through specific queues, with shorter SLA, like the White Glove queue
Handle inquiries and issues through screen share sessions scheduled by B2B admins in real-time or through our callback system
Assist with training and development of Level 1 agents on product knowledge, internal processes, tools, quality and best practices

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

Customer Service Technical Support Representative

A Member Care Representative is responsible for providing a basic to intermediat...

Location

United States , South Jordan

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

One or more years working: a) as a high touch, face to face customer service role
b) in a call/contact center
c) as a customer service representative where technical support or trouble shooting is a primary job function
Windows and MacOS: Intermediate knowledge of Windows and Mac operating systems with above average provable experience troubleshooting hardware and software issues
Android and IOS: Intermediate troubleshooting capability for iOS and Android phones or tablets with above average provable experience troubleshooting hardware and software issues
Ability to accurately type 40+ wpm
Competent diagnosing basic to intermediate technical issues involving software applications and interfaces
Provable experience resolving customer related issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.
Demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut®'s products and services
Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy

Job Responsibility

Provide service to Cricut® inbound customer inquiries regarding Cricut® products, hardware, software and services (primarily voice with potential for email and chat)
Document and escalate to internal and external teams as required to support complex support issues/requests
Reply to service tickets promptly and in accordance with established guidelines
Accurately maintain associated data, files and records regarding technical support incidents
Manage individual work to provide exceptional member satisfaction
Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.
Engage members by offering education on additional products or services to further enhance the customer experience
Provide how to information and knowledge to members using our crafting products
Demonstrate proficiency with all Cricut® products through on the job training
Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature

What we offer

competitive Medical, Dental, and Vision coverage
a 401(k) match
generous PTO
a yearly lifestyle stipend to support your wellness and passions
exclusive employee discounts

Fulltime

Technical Support Representative

Corporate Tools is looking to add more tech savvy people to our web services sup...

Location

Salary:

18.50 USD / Hour

Corporate Tools

Expiration Date

Until further notice

Requirements

Strong empathy, ability to see challenges from the customer's point of view coupled with a passion to help
Knowledge or strong desire to learn domain registration, DNS management, web hosting concepts, and related protocols (e.g., HTTP, FTP, SMTP)
Familiarity with popular content management systems (e.g., WordPress, Joomla) and website builders (e.g., Wix, Weebly)
Proficiency or strong desire to learn to troubleshoot website-related issues, such as DNS configuration, SSL certificates, and email setup
Excellent communication skills, both verbal and written, with a friendly and personalized approach
Technical aptitude and the ability to quickly learn and adapt to new technologies and processes
Experience working with CRM systems and proficiency in using support tools and ticketing systems
Flexibility to work in a fast-paced environment, potentially including some temporary changes in set shift, occasional weekends, and occasional holidays
Strong attention to detail with a no-exception approach to protecting account privacy

Job Responsibility

Act as the first point of contact for customers, assisting via phone, email, potentially chat, and who knows what other ways in the future
Address customer inquiries, concerns, and technical issues related to domains, web hosting, email, DNS, and other related services
Guide customers through the process of registering, transferring, and managing their domain names
Assist customers with website setup, domain configuration, and troubleshooting website-related issues
Collaborate with internal teams, including technical support and account management, to resolve complex customer issues and ensure timely resolution
Educate customers on best practices for domain management, DNS setup, and web hosting configurations
Maintain accurate customer records, update account information, and document all customer interactions in the CRM system
Identify opportunities to upsell or cross-sell additional products and services to customers based on their needs
Stay up to date with industry trends and advancements in domain and web hosting technologies
Other client support duties as needed

What we offer

100% employer-paid medical, dental and vision for employees
Annual review with raise option
22 days Paid Time Off accrued annually, and 4 holidays
After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
Paid Parental Leave
Up to 6% company matching 401(k) with no vesting period
Quarterly allowance
Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
Open concept office with friendly coworkers

Fulltime

Field Technical Support Representative

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

Canada , Calgary

Salary:

49400.00 - 82600.00 CAD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 4-5 years of IT technical support working experience or a Degree holder with 1-3 years relevant IT technical support working experience
Secret level government clearance
Advanced knowledge of operating systems and software
Basic skills in project management
Strong communication skills, problem analysis, and presentation skills
Ability to develop Customer relationships
Ability to perform while under high-pressure situations
Ability to work in a team environment
Basic networking, O/S, and troubleshooting knowledge
Detailed understanding of general/technical aspects of the onsite system repair job

Job Responsibility

Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures
Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems
Provide direct post-sales systems technical support to end users and company Authorized Service Providers
Solve technical problems on an assigned hardware and software platforms
Use proactive monitoring procedures/tools to identify problem prevention opportunities

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Customer Support Technical Representative

The Customer Support Technical Representative role at 1Password involves providi...

Location

Netherlands

Salary:

Not provided

1Password

Expiration Date

Until further notice

Requirements

You have excellent written and spoken communication skills in English, with the ability to engage and share information effectively
2+ years of experience in a customer-facing technical role or similar, ideally supporting IDaaS/IAM, cloud platforms, SIEM, or developer workflows in the SaaS space
Strong problem-solving skills and the ability to clearly communicate technical concepts to diverse audiences with attention to detail
Comfort providing support via phone, email and remote support sessions
Proven ability to troubleshoot authentication protocols, including OpenID Connect and OAuth 2.0, as well as identity and directory services such as Microsoft Entra ID, Okta, Google Workspace, JumpCloud, OneLogin, Auth0, and Rippling
Working proficiency with cloud platforms, including AWS, Azure, Google Cloud, and DigitalOcean, as well as containerized environments such as Docker and Kubernetes
Understanding of networking fundamentals, including DNS, TCP/IP, and ports, with experience using diagnostic tools such as dig, IP lookup, and port scanning techniques
Experience working with REST APIs, including parsing and filtering API responses using jq
Previous experience working with SCIM, SSO and automated provisioning solutions
Basic scripting experience, with familiarity in Python, Bash, or PowerShell

Job Responsibility

Deliver the best-in-class customer experience that 1Password is known for, demonstrating empathy, tact and professionalism as you deliver solutions to our global customer base
Diagnose, troubleshoot and deliver effective solutions through email, phone and Zoom support sessions
Refine service delivery by relaying feedback, bugs and product feature requests to our internal teams and stakeholders
Proactively escalate high-impact issues and emergent trends, particularly those affecting key enterprise customers ensuring rapid resolution and cross-functional collaboration
Maintain a high level of productivity by efficiently managing technical cases, prioritizing impact-driven solutions, and ensuring timely, high-quality support for customers
Monitor incoming ticket volumes and escalations, triaging and escalating cases to L3 as appropriate
Leverage internal technical resources to expedite issue resolution, while enhancing this shared resource by contributing novel findings and creating new documentation
Collaborate closely with peers on complex cases, and take on a mentorship role for junior colleagues to support their continuing development
Maintain a growth mindset, continuously expanding your technical expertise by engaging with new technologies, industry developments, and internal training opportunities.

What we offer

Maternity and parental leave top-up programs
Wellness spending allowance
Generous PTO policy
Company-wide wellness days off scheduled throughout the year
Wellness Coach membership
Comprehensive health coverage
Company equity for all full-time employees
Retirement matching program
Training budget, 1Password University access, and learning sessions
Free 1Password account (and friends and family discount!)

Technical Support Representative

Financial Aid Services, Inc. & Genesis-SMSS, LLC

Location:
United States , Salem

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 31, 2025

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Financial Aid Services, Inc. & Genesis-SMSS, LLC

Location:United States , Salem

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 31, 2025

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