Technical Support Representative, Tier 2

As a Product Support Representative, T2, you’ll own escalated customer interactions and our collective T2 knowledge base. You’ll work closely with our Engineering team to further refine the product. You’ll also help create knowledge base articles that will provide our overall support team with additional troubleshooting resources. The Customer Experience (CX) Organization is focused on delighting customers at every touchpoint. We are dedicated to understanding and meeting the evolving needs and expectations of our customers. We are committed to working collaboratively to deliver seamless and memorable interactions. Dialpad’s Product Support Representative, T2, will provide excellent technical assistance to serve our customer base and Tier 1 team. In this role, you’ll combine troubleshooting skills, a willingness to learn, and a knack for curiosity to help the team reach its goals. Dialpad’s Product T2 team plays an essential role in delivering a positive experience to our customers and fellow internal teams.