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Technical Support Representative - German Speaker

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Randstad

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Location:
Portugal , Porto, Lisboa

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Are you a fluent German speaker with a passion for problem-solving? We are seeking highly motivated professionals to join a dynamic technical support team within the motor insurance sector. You will be joining a market leader in the automotive insurance industry, providing critical technical assistance in a structured, international, and fast-paced environment. If you are looking for a career that offers growth, stability, and a multicultural atmosphere, we want to hear from you!

Job Responsibility:

  • Handle inbound inquiries regarding motor insurance policies, technical claims, and digital platform troubleshooting with precision and empathy
  • Analyze complex insurance scenarios to provide accurate solutions, ensuring all technical documentation meets industry standards and company protocols
  • Deliver high-quality support by simplifying technical insurance jargon for customers, ensuring they feel guided and supported during stressful situations
  • Collaborate with international teams to identify recurring technical issues, contributing to the continuous improvement of our service delivery and internal databases.

Requirements:

  • High-school diploma or higher
  • Native or near-native fluency in German (C1 minimum) and strong professional proficiency in English (B2 minimum)
  • Comfortable navigating complex software and learning new technical insurance tools quickly
  • Enthusiastic about working in a hybrid system and commuting to our modern office in Matosinhos
  • A genuine drive to learn and advance your career within the insurance and automotive fields
  • Ability to thrive within a diverse, multicultural, and high-energy environment.

Additional Information:

Job Posted:
May 15, 2026

Expiration:
June 04, 2026

Work Type:
Hybrid work
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